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  1. 1. 5906 Westbrook Dr New Carrollton, MD 20784 Phone: (240) 772-8829 Email: dereklowe1983@gmail.comDEREK LOWE SUMMARY Over nine years of technical assistance experience along with customer service experience. Seeking employment that will utilize my knowledge, experience and enhance my skills, including problem solving, planning, organizing and managing to achieve the corporate goals; proven track record of accurately completing assigned tasks,reporting to work on time and working overtime when needed; highly focused and result-oriented in supporting complex deadline-driven operations with ability to identify goals and priorities; dependable and dedicated employee. EDUCATION ITT Technical Institute 2015 Information Technology Certificate St. John’s College High School Guyana, S.A. 2001 Diploma Received CERTIFICATIONS LFS101X.2: Introduction to Linux Received 2015 Ubuntu Linux Administration Received 2015 Beginner to expert Linux OS Received 2015 WORK EXPERIENCE Implementation Team Member Data Networks, Washington, DC March 2014-January 2015 Responsible for providing comprehensive and effective technical support for MPD Migration Project (MPDC).  Responsible for maintenance, reconciliation, databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.  Use software to track IT equipment and solve customer’s day to day issues.  Responsible for backing up user’s data to a Network Storage drive.  Reconfigure printers and other multi-function devices to ensure they are equipped with the current technology configurations.  Enable network systems for usage.  Maintain record of current and old asset tag information, including serial numbers.  Configure new electronic equipment with required software.  Ensures the customer service and time objectives are achieved within existing financial constraints in order to meet marketin g and financial objectives.  Ensures the execution and continuous improvement of standard logistics processes,such as the replenis hment system,data interchange systems,demand management, electronic data systems administration and related functions.  Maintains property accountability records and determines condition and arranges disposalof surplus or obsolete material or equipment.  Develops, recommends, and implements property administration policies. Desktop Technician Unisys, Laurel, MD January 2014-March 2014 Responsible for providing comprehensive and effective technical support for Capital One Project.  Responsible for utilizing the Windows user migration tool to maintain software updates.  Migrated multiple systems from Windows XP to Windows 7 to ensure the systems have the most current software available.  Provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.  Installing, diagnosing,repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.  Troubleshoot problem areas (in person,by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.  Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.  Conduct research on desktop products in support of PC procurement and development efforts.
  2. 2. Derek Lowe Page 2  Evaluate and recommend products for purchase,and make product recommendations.  Write technical specifications for purchase of PCs, desktop hardware and related products. Installer/Technician Flash Glass and Mirror Company, Washington, DC June 2006-November 2013  Responsible for providing technical help/support deskfunctions.  Responsible for installation, maintenance, optimization, and troubleshooting of desktop operating systems.  Manage tools and techniques of remote diagnosis and resolution of end-userclient-side and server-side  Responsible for problem-solving of network operating systems.  Troubleshoot problem areas (in person,by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.  Installing, diagnosing,repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.  Guided, mentored, supported,and tutored entry level installers.  Accelerated repair times for common installations, to improve response times.  Supervised installation and repairs to ensure Quality Control. REFERENCES  Candice Williams, Manager, Bartron Medical Imaging, Phone: (301) 213-1331, candice.williams07@yahoo.com  Patricia Brown, Dental Assistant.Dr. Colleen Lloyd Dental, Phone: (240) 437-8826, bpatricia2974@yahoo.com

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