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Dynatrace COVID-19 Support Statement

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Dynatrace COVID-19 Support Statement

  1. 1. Covid-19 and South East Storm Announcement for Elevated IT Support Dear Customer, I’ve been meeting several existing and potential Dynatrace partners over the past two weeks and (1) it certainly is the opening topic of the meeting, after the obligatory elbow bump, and (2), partners and their respective customers were all busy assessing their C-19 task forces, aligning their response teams to support a work from home policy. Whilst operating a virtual workplace, the enterprises we serve together aim to serve their customers with the same or better level of experience that they’ve come to expect. Risk mitigation strategies are sweeping through enterprises world-wide. Social distancing is the only proven strategy to work against COVID-19 right now, so nearly every enterprise will go on either a “recommended” or “mandatory” work-from-home program immediately. No one knows how long this situation will last, and what we are experiencing now may not be a short-lived, one-time thing. Therefore, this kind of urgent reaction will become part of every company’s business continuity plan going forward. To better understand Dynatrace’s business continuity measures, see this blog post from our CEO, John Van Siclen. Message for Public Sector responsible for dissemination of public information and services- As the need to distribute information about the Coronavirus becomes more critical, Dynatrace would like help. To help ensure your organization's dissemination of this information through your various websites, we would like to offer 1-2 months of monitoring with the Dynatrace all-in-one platform at no additional cost. This would provide detailed information about the performance of the website as usage increases, including analysis of where surges in requests for information are coming from. It also includes referring sites are sending inquiries your way and user behavior. The answers and insights the platform provides can assist your teams be more proactive about where there is user interest and where your application needs attention. Dissemination of this information will become increasing critical as additional cases crop up, and this will, in turn, increase the usage of your websites and their information. Assuring that your websites are up and running well, and able to serve your users’ needs will be key over the next few months. Please let us know if we can help! Message for commercial accounts attempting to serve their customers and shareholders during this extended uncertainty- We also understand that your normal business operations may be heavily affected by these circumstances. As you are in preparedness mode and begin to shift more of your operations through digital or Ecommerce platforms please know Dynatrace is here to help. As there will be new or expanded technologies (i.e. Citrix, Zoom, WebEx) that need to function at peak performance with ever increasing loads, we can offer much needed performance visibility to your already strained IT teams. Our main goal during this time is to assist our customers and non-customers with navigating this unprecedented event and this is not a sales event. Here are some examples of Why Monitoring will be extremely important during this time: o As everything goes remote, your apps will be under pressure. We can make sure you are not caught off-guard and provision coverage automatically as systems need to scale. Example-Citrix VDA Monitoring Extension o Your biz-dev-ops teams are going to need to become super-efficient at remote collaboration. Remote war rooms to tie together data from lots of systems don’t work. Dynatrace provides a single source of truth and unique full- stack and end-to-end observability at scale. o Reducing the workload on your teams wherever possible will be paramount. We provide an integrated AI- assistant to augment your team creating a 10x improvement in efficiency, relieving the pressure on stressed remote – maybe depleted due to sickness – DevOps and Ops staff. o Prioritizing work will be essential. We provide automatic root-cause of issues down to code-level detail, prioritized by business impact to assure remote teams focus on what matters to assure customers, partners and employees can continue functioning remotely just as they would if business were ‘usual’. o The flaws of the old ways will become more pronounced in this new environment. Getting precise answers quickly from the many tools that you have acquired over the years has required heroic efforts and late nights from your teams in the best of times. In this new environment, and with the friction of remote work, this approach will likely
  2. 2. fail. Dynatrace provides a packaged comprehensive answer, enterprise proven, easily remote trialed and ready to help your teams succeed. Finally, if your team or organization requires Dynatrace’s assistance we are here to help. Dynatrace can be fully deployed in under an hour by accessing our 15 day free Dynatrace Trial. We would be happy to assist you once you get started and can always extend this trial past this time period to allow for extended support. Sincerely, Your Dynatrace Team, Ryan Reeve Enterprise Account Executive M: +1 615 626 3678 ryan.reeve@dynatrace.com

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