Digital Literacy: Helping Learners Learn in the Digital Era

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Digital literacy is a critical component of learning in the Digital Era. Organizational leaders in general and learning professionals in particular must understand the digital competencies required for learning success, create a digital learning culture, assess employees' baseline competencies and help them increase their digital literacy through both formal and informal learning, identify and promote subject matter experts and digital mentors, and create an infrastructure for ongoing digital development.

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  • 27
  • Digital Literacy: Helping Learners Learn in the Digital Era

    1. 1. Helping Learners Learn in the Digital Era: Building a Foundation for Success Courtney Shelton Hunt, PhD 4th Corporate Universities and Corporate Le@rning Summit June 26, 2014
    2. 2. Session Topics  Understanding the digital competencies required for learning success, by function and level  Creating a digital learning culture  Assessing employees’ baseline competencies  Increasing digital literacy through both formal and informal learning  Identifying and promoting subject matter experts and digital mentors  Creating an infrastructure for ongoing digital development Copyright © 2014, Courtney Shelton Hunt - all rights reserved2
    3. 3. LEARNING AND DEVELOPMENT IN THE DIGITAL ERA
    4. 4. New Employee Orientation  Self-paced online orientation programs  Virtual cohorts  Digital buddy systems  New hire wikis Copyright © 2014, Courtney Shelton Hunt - all rights reserved4 Spacely's Space Sprockets
    5. 5. Digital Learning  E-learning and online learning platforms  Videos  MOOCs  Tablet-based and other mobile learning  Simulations and games Copyright © 2014, Courtney Shelton Hunt - all rights reserved5
    6. 6. Skills Management  Skills assessment  Enhanced skills database through user-generated profiles  User generated learning and development plans Copyright © 2014, Courtney Shelton Hunt - all rights reserved6
    7. 7. Social Learning  Adding social elements to learning platforms  Informal learning and social learning – Where: Private social networks, intranets and other internal business systems – How: Advanced search features, identified subject matter experts, digital communities of practice, wikis Copyright © 2014, Courtney Shelton Hunt - all rights reserved7
    8. 8. Leadership Development  Leadership blogs  Support and mentoring groups  Shared best practices  Individual e-mentoring  Leadership wikis Copyright © 2014, Courtney Shelton Hunt - all rights reserved8
    9. 9. ARE YOUR LEARNERS READY TO LEARN?
    10. 10. Digital Literacy  The New Digital Divide is based on knowledge and use  Addressing digital literacy and digital competency issues is increasingly important  An LIY (learn it yourself) approach to new technologies is no longer effective (if it ever was)  Employees must be “taught how to learn” Copyright © 2014, Courtney Shelton Hunt - all rights reserved10
    11. 11. When Learners are Poorly Prepared 1. 2. 3. 4. This looks interesting… Go here! Do this! Wait, no this! Huh? I’m so confused! I’m going back to what I know! Copyright © 2014, Courtney Shelton Hunt - all rights reserved33
    12. 12. Logic and Concepts Copyright © 2014, Courtney Shelton Hunt - all rights reserved12 Training is necessary to create strong users, and the required training should not just focus on the literal aspects of how to use specific tools and platforms. Rather, there needs to be an emphasis on understanding the underlying logic behind new technologies and developing transferable skills that can be used across a wide range of platforms. From “Digital Era Success: 5 Building Blocks
    13. 13. Digital Competency Areas  Concepts: Ideas unique to the Digital Era, or that take on new meaning in the Digital Era  Social Technology Features and Platforms: Specific enabling technologies or applications of technology and the environments in which multiple social technologies are leveraged for specific purposes  Digital Engagement Skills and Tactics: Specific means of leveraging social and digital technologies to achieve goals and objectives  Management: Issues and challenges related to the development and implementation of social/digital engagement strategies and plans, as well as the use of these technologies by individuals  Leadership: Traits, behaviors and priorities that are unique to the Digital Era, or that take on new meaning in the Digital Era Copyright © 2014, Courtney Shelton Hunt - all rights reserved13
    14. 14. Digital Era Concepts 3D Printing Augmented reality Biometrics Bitcoin BYOD Channel Cloud computing CMS Community of practice CRM Crowdsourcing Curation of content Digitization DDoS e-Discovery Gamification Hacking MOOC Platform Privacy SaaS SEA, SEM, SEO Copyright © 2014, Courtney Shelton Hunt - all rights reserved14
    15. 15. Social Tech Features & Functions  Blogging (and Vlogging)  Chatting/instant messaging  Customized aggregators, dashboards, portals  Discussion forums  Email  Feeds  File sharing and editing  Group/subgroups  Media sharing (photos, videos)  Microblogging, status updates  News and event sharing  Podcasts, videocasts  Social bookmarking  User-generated profiles, avatars, virtual identities  Wikis Copyright © 2014, Courtney Shelton Hunt - all rights reserved15
    16. 16. Social Media Platforms & Tools Copyright © 2014, Courtney Shelton Hunt - all rights reserved16
    17. 17. Digital Engagement Skills  Knowing the right channel to use for a given communication  Creating and engaging effectively in discussion threads and forums  Content curation and validation  Conducting online searches and vetting results  Creating and sharing digital content efficiently and effectively  Using a WYSIWIG editor  HTML basics Copyright © 2014, Courtney Shelton Hunt - all rights reserved17
    18. 18. HELPING LEARNERS LEARN
    19. 19. Digital Learning Culture  Organizational – Be(com)ing a digital organization – Digital competencies and digital literacy are important to organizational success – Individual “preferences” are less important than what’s in the organization’s best interests  Individual – Technology doesn’t care how old you are – No shame in not knowing, and recognition that we often “don’t know what we don’t know” – Promoting willingness to seek help – Developing a “hacker” mentality – Value of knowledge and expertise sharing Copyright © 2014, Courtney Shelton Hunt - all rights reserved19
    20. 20. Assessing Baseline Competencies  Tests of knowledge – Concepts – Features, functions, and tools – Best practices  Skill assessments – Capability – Speed – Efficiency – Effectiveness  Peer assessments and feedback Copyright © 2014, Courtney Shelton Hunt - all rights reserved20
    21. 21. Increasing Digital Literacy  Formal – Remedial skills training – Advanced skills training – General digital education  Informal – Learning by doing (with limits) – Participating in communities of practice – Leveraging coaches and mentors – Capitalizing on teachable moments Copyright © 2014, Courtney Shelton Hunt - all rights reserved21
    22. 22. Digital Learning Support  Identification of subject matter experts and digital coaches  Developing digital communities of practice  Building responsibility for mentorship and coaching into jobs, including – Performance management and evaluation – Compensation  Communicating and promoting the services of digital experts Copyright © 2014, Courtney Shelton Hunt - all rights reserved22
    23. 23. Ongoing Digital Development  Stay current by tracking – Digital trends – Organization’s digital transformation  Communicate to employees – Organizational changes – Impending competency expectations  Provide ongoing opportunities for employees to – Identify skill and knowledge requirements – Continue learning via both formal and informal means – Become digital experts, mentors and coaches Copyright © 2014, Courtney Shelton Hunt - all rights reserved23
    24. 24. Discussion
    25. 25. ABOUT THE DENOVATI GROUP
    26. 26. The Denovati…  Pronunciation guide: day-no-VAH-tee  Deconstructing the term: – DE = Digital Era – NOV = short for novani, Latin for colonists, immigrants, new residents – ATI = those who seek knowledge and/or are in the know The Denovati are Digital Era explorers, pathfinders and pioneers who seek to understand and effectively leverage social and digital technologies 26
    27. 27. The Denovati Group 27 The Denovati Group enhances the success of individuals and organizations in the Digital Era through thought leadership and guidance, research, and consulting and training services. We also facilitate the sharing of information and best practices through an active digital network, including a LinkedIn group of like-minded professionals. Our primary brands are: • SMART Resources (including the SMART Blog) • Denovati Solutions • SMART Courses 27 Visit denovati.com to learn more about who we are, what we do, and what we offer
    28. 28. Denovati Digital Network 28

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