Dennis Koch

Nürnberg Area, Germany Germany

Senior Technical Support Engineer

Technology / Software / Internet

Young professional well-experienced in software/support engineering; graduated in computer sciences; technical skills proven in several technical support projects; ability to work under high pressure; Key Skills: - Deals with partners and customers at all levels via ticket system, telephone and email in an expected customer services typical manner - Enjoys sharing knowledge and is encouraging others to achieve specific team goals (e.g. release dates, project deadlines, etc.) - Well-Experienced with the most common ECM systems (e.g. Alfresco or IBM FileNet) and related data modeling - Resolves in-depth queries in a methodical manner and in a high level of quality - Well-Experienced in u...