Desktop network support


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Dennis Girardin Resume

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Desktop network support

  1. 1. Dennis R Girardin Experienced Desktop/Network Professional
  2. 2. Contact Me Dennis R Girardin Mobile : 973-307-4020 
  3. 3. Summary  Results-driven and self-directed IT professional, with demonstrated success troubleshooting and resolving problems and issues in high pressure, deadline-driven environments. Recognizes the role of customer satisfaction, and exhibits a dedication to meeting client expectations and requirements. Continually explores ways to improve and promote quality, and addresses new demands and challenges with a positive attitude and effort.
  4. 4. Key Areas of Expertise  ● IT Infrastructure / Design ● Network Administration ● Deployment / Migrations  ● A+ / Network+ Certified ● Hardware / Software Troubleshooting  ● Technical Support ● Technical Writing ● Project Management ● Consulting  ● Customer Service ● Laptop/Desktops ● Printer support ● Training / Development  ● Inventory Management ● Vendor Relations ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ● Windows 2008 / 2003 / 2000 Network Operating Systems ● Windows 7, Vista, XP, 2000 ● Remote Access / PC Maintenance ● Active Directory ● Network Document Imaging ● Computer Hardware ● Toshiba / Xerox MFDs ● IP Surveillance Camera Networks ● Altirus Management Software ● Corporate Antivirus ● Blackberry / Iphone ● VBS / Batch Scripting ● Virtual Private Networks ● MS Exchange 2003 / 5.5
  5. 5. Sept 2012 to Sept 2013  C&G Consulting Services, Inc. Technical Consultant – IT Field Ops Specialist - First Energy Corp– Morristown, New Jersey  Provided 1st / 2nd level support computer support for internal customers using Altiris and AD. Responded to and resolved Service Desk incident calls. Maintained computer inventory. Assisted with computer rollouts and other related projects. Provided off-hour Help Desk phone support. Typical apps included Cisco VPN, Notes, Blackberry/Iphone,HP Service Mgr.
  6. 6. Dec 2013 to Aug 2014  Experis / IBM Technical Consultant--Level 2 Desktop/Field Support at Sandvik Corp Fairlawn, NJ  As part of the Sandvik IT GSS – North America Field Support team, provided 2nd level local and field computer support for thousands of internal customers supporting Windows XP/7 ,Active Directory, Lotus Notes, and many applications . CA Service Desk was the ticketing system used.  Assisted with Checkpoint VPN, PC Builds, rollovers, software pushes / installs using SCCM and RAP  Provided install and support of all office applications including Sophos, Office 2010 / 2013, Notes, Sametime, along with hundreds of other Sandvik applications.  Provided remote support of clients using TeamViewer Remote Access  Resolved many hardware / software customer issues such as Offline file synchronization, Intranet website access, Notes and application errors, Notes replication, VPN errors, virus infections etc…
  7. 7. July 2012 to August 2012  JUDGE GROUP  Technical Consultant - Advanced Desktop Support  S&P DOW JONES INDICES – S. Brunswick, New Jersey  As part of the CME-McGraw Hill joint venture, supported email consolidation, migration, and desktop support for the 135 users. Outlook 2003, 2007, 2010. VBS scripts used .
  8. 8. January 2012 to June 2012  INSIGHT GLOBAL, Parsippany, NJ Technical Consultant - Advanced Deskto Support  ADP, Roseland, New Jersey  As part of L2/L3 LAN support group, supported, monitored, tested and resolved hardware & software problems on IBM, Dell & HP laptops/desktops. Supported virtual servers and provided end user support for all LAN-based applications while configuring and installing workstations. Performed large scale Windows 7 Imaging and XP to 7 migrations. Supported both local and remote users in an enterprise environment using Bomgar remote software, SCCM, and MDT light touch.
  9. 9. May 2008 to Dec 2011  ELITE TECHNICAL, Ronkonkoma, New York  Technical Consultant - Advanced Desktop Support - AIG, Livingston, New Jersey  Installed, configured, and supported PC Blades and engineering desktop solutions for AIG's worldwide Windows XP desktops (~2000 users). Created tools and application deployment packages (i.e. VBS scripts and Winbatch) to facilitate maintenance process. Served as escalation point for PC blade issues not resolved by HelpDesk. Installed applications and resolved user blade problems using remote software such as Dameware and Bomgar. Centrally directed the setup, configuration, and support of all US Toshiba and Xerox MFDs; managed administration and organization of user data migration from desktops to home drives for later migration to servers in Livingston prior to Citrix setup. Managed PC Blade inventory and worked with the vendor (HP) on warranty service. Used ticketing software such as Remedy and AIG's Service Now to track user problems.  Accomplishments:  • Serving as remote coordinator using Altirus Transplant and AIG scripts to upgrade / migrate user profiles to new desktops at customer site in Alpharetta, Georgia, saved AIG $20000.  • Improved customer work efficiency by supporting PC Blade image and imaging process with Altirus Deployment server and Ghost. Developed and managed images on HP thin clients. 
  10. 10. March 2006 to March 2008  POSITRON PUBLIC SAFETY SYSTEMS, Morristown, New Jersey  Field Services Technician  Provided high level of technical support for New Jersey State Police and other centers with installation and support of Positron Emergency 911 call handling systems and improved Computer Aided Dispatch systems . Components included GIS mapping, logging recorders, information management and downstream records management systems. Supported PPSS Emergency 911 call handling systems; installed and supported CAD (Computer Aided Dispatch) systems; and provided remote / on-site customer support and problem resolution services using HelpDesk Remedy Manage Software.  Accomplishments  • Improved 911 operator work efficiency in high stress environment through installation and configuration of computer software / hardware and network components using Windows XP and 2000/ 2003 Servers.  •Collaborated with Project Managers to ensure remote and on-site application installations, configurations, and upgrades adhered to deadlines and met customer satisfaction expectations.
  11. 11. July 2005 to January 2006  FIGTREE CONSULTING, Inc., Morris Plains, New Jersey  Network Support Engineer - Business Network and Computer Support  Provided high level of technical support for network / computer systems value added reseller specializing in Windows 2003 / 2000 Servers, 2000 / 2003 Small Business Servers, MS SQL, IBM / Compaq / HP / Windows XP workstations / laptops, firewalls, and Cisco routers. Designed, installed, configured and supported Microsoft solutions and tools in private small business networks and intranets for 100+ client base. Identified customer resources, technical needs, operational protocols,  Accomplishments:  •Ensured high level of operator efficiency as system administrator for networks of 15-20 small business customers. Provided Server / Network / Desktop / Application installation, configuration, support, and maintenance; and performed onsite and remote customer service.  • Improved user work production by customizing laptop security software and data backup and restoration. 
  12. 12. January 2005 to June 2005  INDIGOVISION, South Plainfield, New Jersey  Customer Support Engineer  Tested, installed, configured and provided customer support for CCTV MPEG-4 hardware transmitters and receivers designed for surveillance, identification and high speed movement. Supported professional CCTV application with power to view, record, play back and administer video and audio over IP networks.  Accomplishment:  • Interfaced with Engineering to test hardware / software and reproduce / verify solutions to customer problems (Platforms: Win2003, Win2K; Tools: Ethereal).
  13. 13. April 1998 to Nov 2004  RARITAN COMPUTER SYSTEMS / Computer Systems & Methods  Somerville, New Jersey ● 04/1998 - 11/2004  Network Support Engineer  Provided high level of technical support for New Jersey state contracted network / computer systems value added reseller  specializing in similar systems as at Figtree Consulting. Designed, installed, configured and supported Microsoft solutions and tools in New Jersey municipal, private, and VPN networks and intranets for 100+ client base.  Accomplishments:  • Provided total network pre- and post-sales support to municipalities and businesses, ensuring proper delivery, expanding communications, and improving work efficiency. •Planned and implemented disaster recovery processes. 
  14. 14. Feb 1994 to May 1997  CYLINK CORPORATION, Jersey City, New Jersey  Customer Support Engineer  Supported Fortune 500 customers by troubleshooting and installing hardware / software encryptors and secure dialup access systems for international data security company with $40,000,000 in annual sales. Provided office support for PCs, email installation / support, hardware / software upgrades, troubleshooting, rebuilds, and installation of device drivers, modems and peripheral devices. Conducted QA, performance, and latency tests to enhance customer satisfaction.   Career Note: Previously employed as Aerospace Design Engineer for General Electric Company - Aircraft Engine Group. Details upon request.
  15. 15. EDUCATION / CERTIFICATIONS  MS, Mechanical Engineering - Northeastern University - Boston, Massachusetts  BS, Mechanical Engineering - University of Massachusetts - Amherst, Massachusetts  Network Engineering, Windows and Novell - Chubb Institute - Parsippany New Jersey  Certifications A+ ● Network+ ● MCP (Win2000 Svr & Pro), NT4 SVR ● CNE ● CNA Novell 5, 4.11, 3.12 ● former CCNA