Dennis R Girardin
Experienced Desktop/Network Professional
Dennis R Girardin
Mobile : 973-307-4020
Results-driven and self-directed IT professional, with
demonstrated success troubleshooting and resolving
problems and issues in high pressure, deadline-driven
environments. Recognizes the role of
customer satisfaction, and exhibits a dedication to
meeting client expectations and requirements.
Continually explores ways to improve and promote
quality, and addresses new demands and challenges
with a positive attitude and effort.
Key Areas of Expertise
● IT Infrastructure / Design ● Network Administration ● Deployment / Migrations
● A+ / Network+ Certified ● Hardware / Software Troubleshooting
● Technical Support ● Technical Writing ● Project Management ● Consulting
● Customer Service ● Laptop/Desktops ● Printer support ● Training / Development
● Inventory Management ● Vendor Relations
● Windows 2008 / 2003 / 2000 Network Operating Systems ● Windows 7, Vista, XP, 2000
● Remote Access / PC Maintenance ● Active Directory ● Network Document Imaging
● Computer Hardware ● Toshiba / Xerox MFDs ● IP Surveillance Camera Networks
● Altirus Management Software ● Corporate Antivirus ● Blackberry / Iphone
● VBS / Batch Scripting ● Virtual Private Networks ● MS Exchange 2003 / 5.5
Sept 2012 to Sept 2013
C&G Consulting Services, Inc.
Technical Consultant – IT Field Ops Specialist - First Energy Corp–
Morristown, New Jersey
Provided 1st / 2nd level support computer support for internal customers
using Altiris and AD. Responded to and resolved Service Desk incident
calls. Maintained computer inventory. Assisted with computer rollouts and
other related projects. Provided off-hour Help Desk phone support. Typical
apps included Cisco VPN, Notes, Blackberry/Iphone,HP Service Mgr.
Dec 2013 to Aug 2014
Experis / IBM
Technical Consultant--Level 2 Desktop/Field Support at Sandvik Corp
As part of the Sandvik IT GSS – North America Field Support team, provided 2nd level local
and field computer support for thousands of internal customers supporting Windows XP/7
,Active Directory, Lotus Notes, and many applications . CA Service Desk was the ticketing
Assisted with Checkpoint VPN, PC Builds, rollovers, software pushes / installs using SCCM and
Provided install and support of all office applications including Sophos, Office 2010 / 2013,
Notes, Sametime, along with hundreds of other Sandvik applications.
Provided remote support of clients using TeamViewer Remote Access
Resolved many hardware / software customer issues such as Offline file synchronization,
Intranet website access, Notes and application errors, Notes replication, VPN errors, virus
July 2012 to August 2012
Technical Consultant - Advanced Desktop Support
S&P DOW JONES INDICES – S. Brunswick, New Jersey
As part of the CME-McGraw Hill joint venture, supported email
consolidation, migration, and desktop support for the 135 users. Outlook
2003, 2007, 2010. VBS scripts used .
January 2012 to June 2012
INSIGHT GLOBAL, Parsippany, NJ
Technical Consultant - Advanced Deskto Support
ADP, Roseland, New Jersey
As part of L2/L3 LAN support group, supported, monitored, tested and
resolved hardware & software problems on IBM, Dell & HP
laptops/desktops. Supported virtual servers and provided end user support
for all LAN-based applications while configuring and installing
workstations. Performed large scale Windows 7 Imaging and XP to 7
migrations. Supported both local and remote users in an enterprise
environment using Bomgar remote software, SCCM, and MDT light touch.
May 2008 to Dec 2011
ELITE TECHNICAL, Ronkonkoma, New York
Technical Consultant - Advanced Desktop Support - AIG, Livingston, New Jersey
Installed, configured, and supported PC Blades and engineering desktop solutions for AIG's worldwide Windows XP
desktops (~2000 users). Created tools and application deployment packages (i.e. VBS scripts and Winbatch) to
facilitate maintenance process. Served as escalation point for PC blade issues not resolved by HelpDesk. Installed
applications and resolved user blade problems using remote software such as Dameware and Bomgar. Centrally
directed the setup, configuration, and support of all US Toshiba and Xerox MFDs; managed administration and
organization of user data migration from desktops to home drives for later migration to servers in Livingston prior
to Citrix setup. Managed PC Blade inventory and worked with the vendor (HP) on warranty service. Used ticketing
software such as Remedy and AIG's Service Now to track user problems.
• Serving as remote coordinator using Altirus Transplant and AIG scripts to upgrade / migrate user profiles to
new desktops at customer site in Alpharetta, Georgia, saved AIG $20000.
• Improved customer work efficiency by supporting PC Blade image and imaging process with Altirus
Deployment server and Ghost. Developed and managed images on HP thin clients.
March 2006 to March 2008
POSITRON PUBLIC SAFETY SYSTEMS, Morristown, New Jersey
Field Services Technician
Provided high level of technical support for New Jersey State Police and other centers with
installation and support of Positron Emergency 911 call handling systems and improved
Computer Aided Dispatch systems . Components included GIS mapping, logging recorders,
information management and downstream records management systems. Supported PPSS
Emergency 911 call handling systems; installed and supported CAD (Computer Aided
Dispatch) systems; and provided remote / on-site customer support and problem resolution
services using HelpDesk Remedy Manage Software.
• Improved 911 operator work efficiency in high stress environment through installation
and configuration of computer software / hardware and network components using
Windows XP and 2000/ 2003 Servers.
•Collaborated with Project Managers to ensure remote and on-site application installations,
configurations, and upgrades adhered to deadlines and met customer satisfaction
July 2005 to January 2006
FIGTREE CONSULTING, Inc., Morris Plains, New Jersey
Network Support Engineer - Business Network and Computer Support
Provided high level of technical support for network / computer systems value added reseller
specializing in Windows 2003 / 2000 Servers, 2000 / 2003 Small Business Servers, MS SQL, IBM /
Compaq / HP / Windows XP workstations / laptops, firewalls, and Cisco routers. Designed,
installed, configured and supported Microsoft solutions and tools in private small business
networks and intranets for 100+ client base. Identified customer resources, technical needs,
•Ensured high level of operator efficiency as system administrator for networks of 15-20 small
business customers. Provided Server / Network / Desktop / Application installation,
configuration, support, and maintenance; and performed onsite and remote customer service.
• Improved user work production by customizing laptop security software and data backup
January 2005 to June 2005
INDIGOVISION, South Plainfield, New Jersey
Customer Support Engineer
Tested, installed, configured and provided customer support for CCTV MPEG-4 hardware
transmitters and receivers designed for surveillance, identification and high speed
movement. Supported professional CCTV application with power to view, record, play back
and administer video and audio over IP networks.
• Interfaced with Engineering to test hardware / software and reproduce / verify
solutions to customer problems (Platforms: Win2003, Win2K; Tools: Ethereal).
April 1998 to Nov 2004
RARITAN COMPUTER SYSTEMS / Computer Systems & Methods
Somerville, New Jersey ● 04/1998 - 11/2004
Network Support Engineer
Provided high level of technical support for New Jersey state contracted network /
computer systems value added reseller
specializing in similar systems as at Figtree Consulting. Designed, installed, configured and
supported Microsoft solutions and tools in New Jersey municipal, private, and VPN
networks and intranets for 100+ client base.
• Provided total network pre- and post-sales support to municipalities and businesses,
ensuring proper delivery, expanding communications, and improving work efficiency.
•Planned and implemented disaster recovery processes.
Feb 1994 to May 1997
CYLINK CORPORATION, Jersey City, New Jersey
Customer Support Engineer
Supported Fortune 500 customers by troubleshooting and installing hardware / software
encryptors and secure dialup access systems for international data security company with
$40,000,000 in annual sales. Provided office support for PCs, email installation / support,
hardware / software upgrades, troubleshooting, rebuilds, and installation of device
drivers, modems and peripheral devices. Conducted QA, performance, and latency tests
to enhance customer satisfaction.
Career Note: Previously employed as Aerospace Design Engineer for General Electric
Company - Aircraft Engine Group. Details upon request.
EDUCATION / CERTIFICATIONS
MS, Mechanical Engineering - Northeastern University - Boston,
BS, Mechanical Engineering - University of Massachusetts - Amherst,
Network Engineering, Windows and Novell - Chubb Institute - Parsippany
Certifications A+ ● Network+ ● MCP (Win2000 Svr & Pro), NT4 SVR ●
CNE ● CNA Novell 5, 4.11, 3.12 ● former CCNA