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Optimizing ABM’s Impact:
Priorities for 2018 and Beyond
Dave Munn President, ITSMA
ITSMAAccount-Based MarketingSM
Forum | New York, NY | September 12, 2017
#OptimizingABM
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 2
About ITSMAAnd ABM Leadership Alliance
Research
Education
Advisory
Community
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 3
Get Social
@ABMLA1 @ITSMA_B2B
#OptimizingABM
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 4
The incredible rise of
account-based marketing
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 5
87
Why ABM?
of companies say
ABM delivers higher ROI
than other types of marketing
(N=55)
Source: ITSMA and ABM Leadership Alliance Account-Based Marketing Benchmarking Survey, July 2017
%
üBuyers demand relevance
üImproved ability to target
üAvailable tools and technologies
üIt works!
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 6
As ABM has taken off, three distinct types
have emerged
One-to-One
ABM
One-to-Few
ABM
One-to-Many
ABM
Creating and executing highly-customized
programs for individual accounts
Creating and executing lightly-customized
programs for clusters of accounts with similar
issues and needs
Leveraging technology to tailor and
personalize marketing campaigns for specific,
named accounts at scale
Source: ITSMA
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 7
ABM’s Next Move:
Moving to a Blended Approach
One-to-One
ABM
One-to-Few
ABM
One-to-Many
ABM
Growth, innovation, and advocacy with key accounts
Extended coverage with top and second tier
Broad coverage across new and existing segments
Source: ITSMA
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 8
The Great ABM Opportunity
• Drive the Three R’s of strategic marketing
• Close the marketing-sales divide
• Accelerate key customer initiatives
• Elevate the role of marketing
AGENDA
§ 9:00 AM−9:15 AM Welcome—Dave Munn, ITSMA
§ 9:15 AM−10:00 AM Optimizing ABM Investment: The Case for a Blended Approach
Jessica Fewless, Demandbase & Rob Leavitt, ITSMA
§ 10:00 AM−10:30 AM Measuring and Communicating ABM Success
Erica Short & Patricia Rollins, CA Technologies
§ 10:30 AM−11:00 AM Selecting and Segmenting Target Accounts
Rudy Dillenseger, Microsoft
§ 11:00 AM−11:45 AM Designing and Managing Campaigns
Mat Rider, MongoDB & Scott Sobers, Teradata
§ 11:45 AM−1:00 PM Lunch and Birds of a Feather Discussions
AGENDA
§ 1:00 PM−1:30 PM Leveraging Personalization to Get Results
Chris Bondhus, Brightcove
Rose Morabito, Brightcove
§ 1:30 PM−2:00 PM Partnering with Sales
Amy Holtzman, Splash
§ 2:00 PM−2:45 PM Broadening and Deepening Your ABM Program
Amy Craven, SAP
§ 2:45 PM−3:30 PM Wrap up/Closing Session
Jessica Fewless, Demandbase & Rob Leavitt, ITSMA
ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 11
Thank You!
David C. Munn
President & CEO
ITSMA
dmunn@itsma.com
+1 781 862 8500, x117
@davidcmunn

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Welcome

  • 1. + Optimizing ABM’s Impact: Priorities for 2018 and Beyond Dave Munn President, ITSMA ITSMAAccount-Based MarketingSM Forum | New York, NY | September 12, 2017 #OptimizingABM
  • 2. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 2 About ITSMAAnd ABM Leadership Alliance Research Education Advisory Community
  • 3. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 3 Get Social @ABMLA1 @ITSMA_B2B #OptimizingABM
  • 4. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 4 The incredible rise of account-based marketing 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
  • 5. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 5 87 Why ABM? of companies say ABM delivers higher ROI than other types of marketing (N=55) Source: ITSMA and ABM Leadership Alliance Account-Based Marketing Benchmarking Survey, July 2017 % üBuyers demand relevance üImproved ability to target üAvailable tools and technologies üIt works!
  • 6. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 6 As ABM has taken off, three distinct types have emerged One-to-One ABM One-to-Few ABM One-to-Many ABM Creating and executing highly-customized programs for individual accounts Creating and executing lightly-customized programs for clusters of accounts with similar issues and needs Leveraging technology to tailor and personalize marketing campaigns for specific, named accounts at scale Source: ITSMA
  • 7. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 7 ABM’s Next Move: Moving to a Blended Approach One-to-One ABM One-to-Few ABM One-to-Many ABM Growth, innovation, and advocacy with key accounts Extended coverage with top and second tier Broad coverage across new and existing segments Source: ITSMA
  • 8. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 8 The Great ABM Opportunity • Drive the Three R’s of strategic marketing • Close the marketing-sales divide • Accelerate key customer initiatives • Elevate the role of marketing
  • 9. AGENDA § 9:00 AM−9:15 AM Welcome—Dave Munn, ITSMA § 9:15 AM−10:00 AM Optimizing ABM Investment: The Case for a Blended Approach Jessica Fewless, Demandbase & Rob Leavitt, ITSMA § 10:00 AM−10:30 AM Measuring and Communicating ABM Success Erica Short & Patricia Rollins, CA Technologies § 10:30 AM−11:00 AM Selecting and Segmenting Target Accounts Rudy Dillenseger, Microsoft § 11:00 AM−11:45 AM Designing and Managing Campaigns Mat Rider, MongoDB & Scott Sobers, Teradata § 11:45 AM−1:00 PM Lunch and Birds of a Feather Discussions
  • 10. AGENDA § 1:00 PM−1:30 PM Leveraging Personalization to Get Results Chris Bondhus, Brightcove Rose Morabito, Brightcove § 1:30 PM−2:00 PM Partnering with Sales Amy Holtzman, Splash § 2:00 PM−2:45 PM Broadening and Deepening Your ABM Program Amy Craven, SAP § 2:45 PM−3:30 PM Wrap up/Closing Session Jessica Fewless, Demandbase & Rob Leavitt, ITSMA
  • 11. ITSMA + ABM Leadership Alliance Forum | Optimizing ABM’s Impact | September 12, 2017 | EV170912 © 2017 ITSMA. All rights reserved. www.itsma.com 11 Thank You! David C. Munn President & CEO ITSMA dmunn@itsma.com +1 781 862 8500, x117 @davidcmunn