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Week in the life - Storage Support Analyst


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At Dell, we are looking for enthusiastic problem solvers to come join our diverse team and provide game changing, end to end support and solutions to our customers. Check out our Week in the Life profile to see what your week could look like!
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Week in the life - Storage Support Analyst

  1. 1. Technical Services & Support Take ownership of technically complex customer issues, investigate root causes and recommend solutions to Enterprise problems. Case Management Log problem descriptions and track troubleshooting steps while communicating action plans with the customer throughout the resolution journey. Product Knowledge Scale your knowledge through personal development allowing you to provide advanced proactive support on Dell Storage products and services. Collaboration Collaborate with Senior Engineers, Resolution Mangers & Technical Account Managers on complex critical outages keeping customer satisfaction at the heart of everything you do. Technical Support Storage Analyst Is work life balance, job flexibility and career development important to you? As a Storage Analyst you will work in a diverse team of problem solvers providing solutions and a world class support experience to our Enterprise customers. We are looking for professionals who are personable, adaptable and enthusiastic to come join our award winning team at Dell.
  2. 2. Training Program Personal Development Technical Support Analyst Talent Profile Explore our jobs. Visit Individual Development Plan Regular 1-2-1s and performance reviews with your leader will allow you to discuss and review your career goals and put a tailored plan in place to achieve a long term career at Dell. Onboarding Program 4 week new hire and on-the-job training covers the technical basics on various technologies across our Storage solutions and is completed before starting in your new position, while additional training is provided on a continuous basis. Soft Skills Professional skills such as case management, customer handling and troubleshooting will be provided to help you manage and communicate efficiently to deliver a great experience for our customers. Where do you fit in? The Dell Storage Team specialists provide end to end Enterprise solutions support across servers, storage, software and networking technologies. Our diverse team hold multiple certifications across a wide range of industry recognized vendors which enables us to provide world class support in 22 languages every day. Technical Certifications Technical certifications are of key importance to Dell and you will receive full support in achieving relevant accreditations in-house to achieve your career goals. “As a Storage Analyst at Dell it allows me to have direct customer engagement in a collaborative and inclusive environment. The incidents I work on are both diverse and interesting, each bringing new challenges and scenarios. Work life balance and flexible hours allow me the family time that I need while still building my skills and knowledge on the Enterprise Storage technologies.” Oxana Secrii | Technical Support Storage Analyst at Dell