Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

How is work today? The Future Workforce Study

28,790 views

Published on

This global research identifies and explores the key trends and themes affecting the workforce, their workplace and technology’s role throughout, highlight not only how people perceive work today, but into the near future. See how your answers measure up to your peers.
More details: http://futurereadyworkforce.dell.com/

Published in: Technology

How is work today? The Future Workforce Study

  1. 1. Dell & Intel Future Workforce Study Global Report Research conducted by Penn Schoen Berland 2016
  2. 2. 2 Methodology Penn Schoen Berland (PSB) conducted 3801 online interviews across nine different markets between April 05 and May 03, 2016. The report primarily analyzes adults who work more than 35 hours a week and work in one of seven target industries: Education, Government, Financial Services, Healthcare, Manufacturing, Media & Entertainment, and Retail. Audience N Size MoE (%) Global Employees 3801 ± 1.59 United States Employees 400 ± 4.9 Canada Employees 300 ± 5.66 United Kingdom Employees 400 ± 4.9 France Employees 400 ± 4.9 Germany Employees 400 ± 4.9 China Employees 400 ± 4.9 Japan Employees 400 ± 4.9 India Employees 400 ± 4.9 Brazil Employees 401 ± 4.89 South Africa Employees 300 ± 5.66 Audience N Size MoE (%) Male 2050 ± 2.16 Female 1751 ± 2.34 Millennial (Age 18-34) 1412 ± 2.61 Non-Millennial (Age 35+) 2389 ± 2.01
  3. 3. 3 Executive Summary: Today’s workforce vs. the future workforce
  4. 4. 4 The global workforce is at a tipping point.  Advances in communications and smart workplace technologies, combined with emerging lifestyle trends, point to a future workforce that is more mobile, more productive, and more capable than ever before.  However, we aren’t there yet.
  5. 5. 5 Today’s workforce is still old-school, but knows change is coming.  Employees are generally happy in their jobs, but as communications and productivity technology advances, they are becoming increasingly dissatisfied with workplace capabilities. Though they still rely on analog equipment like landlines and desktops, they’re ready for a workplace that can accommodate their changing lifestyles.
  6. 6. 6 The future workforce will be more mobile and supported by an array of digital technologies.  Most global employees believe that smart offices will arrive within the next five years, and will include high-tech perks like AR/VR capabilities. However, the workforce isn’t evolving at a uniform rate; different audiences are leading in different markets, with Millennials taking the global reins on the introduction and adoption of new technology.  The result will be a future workforce that is: MORE MOBILE – Employees’ in-person interactions will decrease yet collaboration will increase MORE PRODUCTIVE – Better, faster technology, combined with more digitally-connected employees, will encourage increased productivity MORE CAPABLE – Employees will understand how to use technology, such as artificial intelligence, to better accomplish workplace goals
  7. 7. 7 Different trends are set to arrive at different times. Many global employees already participate in the sharing economy and have strong views on the potential benefits of AR/VR, AI, and the Internet of Things STATUS: Near-future potential as a training tool of global employees would be willing to use AR/ VR products in their professional life; most as a training tool of global employees agree that their job could be made easier with the assistance of artificial intelligence STATUS: Employees see potential benefits of AI, but fear job loss 66% 62% 63% STATUS: Here now of global employees plan to partake in the sharing economy in 2017 – as a consumer, seller, or both. Increasing connectivity and making it easier to wirelessly connect devices excite employees most about IoT STATUS: The IoT is excitingINTERNET OF THINGS ARTIFICIAL INTELLIGENCE AR/VRSHARING ECONOMY
  8. 8. 8 Key Global Takeaways
  9. 9. 9 Global employees are ready for smart offices, and expect them in the near future 44% of employees worldwide feel that their workspace isn’t smart enough, while more than half (57%) expect to be working in a smart office within the next five years. And when it comes to acquiring new talent, tech matters – Millennials in particular are likely to quit a job with substandard technology. 01
  10. 10. 10 But the future-ready workplace isn’t here yet02 Global employees still use desktops more than laptops or tablets and landlines more than smartphones. Nearly half of global employees say that the biggest time-wasters at their jobs are tech-related: administrative tasks (19%), slow or glitchy software (19%), and slow or glitchy devices (17%). 1 in 3 (35%) say that the technology they have available in their homes is more cutting-edge than what is available at their place of work.
  11. 11. 11 Growing tech trends will change the way the workforce communicates 03 Today, 57% of global employees still prefer to exchange face to face conversation with their colleagues. However, more than half (51%) say that remote teams and better communications technology will make F2F communications obsolete in the future.
  12. 12. 12 Employees’ changing lifestyles are driving this evolution04 Half of global employees currently work remotely at least a few times a week, and value the ability to balance productivity and quality of life concerns in a remote environment.
  13. 13. 13 Millennials are leading the way05 Millennials are more willing to use AR/VR products (77%), more likely to say remote work allows for a healthier work-life balance (36%), more likely to say the workspace is becoming more collaborative (79%), and more likely to quit a job with substandard technology (42%).
  14. 14. 14 Key Supporting Slides
  15. 15. 15 01 Global employees are ready for smart offices, and expect them in the near future
  16. 16. 16 Employees are ready to work in smart workspaces. Nearly half (44%) of global employees say their workspaces are not smart enough; only 8% say they are too smart 44%41% 8% Not smart enough As smart as I want it to be Too smart WHEN THINKING ABOUT YOUR CURRENT WORKSPACE, IS IT…? (AMONG ALL) North America Europe/South Africa Asia/Pacific/Japan Brazil Too smart 4 7 11 10 Not smart enough 36 46 45 47 As smart as I want it to be 51 42 31 41 Don't know 9 5 10 1
  17. 17. 17 And to have the high-tech perks that come with them WHICH OF THE FOLLOWING WOULD YOU RATHER HAVE IN THE WORKSPACE? (AMONG ALL) 58%29% 14% High tech perks like Internet of Things, augmented/virtual reality or AI-assisted features Low-tech perks like a ping pong table, free food or an office dog Don't know Male Female 18-34 35+ High-tech perks 61% 54% 63% 55%
  18. 18. 18 They expect to be working in one in the next five years A considerable majority of workers – in particular Millennials (18-34) – expect to be working in a smart office in the near future 57% 35% 25% 13% Very/somewhat likely Not too/not at all likely HOW LIKELY DO YOU THINK YOU WILL BE WORKING IN A ‘SMART’ OFFICE THAT USES THE INTERNET OF THINGS IN THE NEXT FIVE YEARS? (AMONG ALL) **8% of Respondents said “Don’t know” *Darker colors indicate stronger intensity of answer 18-34 35+ Likely to work in ‘smart’ office in next 5 years 69% 50%
  19. 19. 19 02 But the future-ready workplace isn’t here yet
  20. 20. 20 82% 76% 74% 71% 48% 46% 43% 42% 36% 26% 23% 20% 86% 51% 50% 52% 72% 83% 41% 15% 47% 36% 53% 21% At work, landlines and desktops reign; not smartphones and tablets For work: Global employees use desktops (74%) more than laptops (48%) or tablets (23%) and landlines (71%) more than smartphones (46%) For personal: Employees use laptops (72%) or tablets (53%) more than desktops (50%) and smartphones (83%) more than landlines (52%) WHICH OF THE FOLLOWING TECHNOLOGY PRODUCTS DO YOU USE ON A DAY-TO-DAY BASIS BOTH AT WORK AND FOR PERSONAL USE? (AMONG ALL) Work Personal
  21. 21. 21 Fewer than 1 in 5 employees rate workplace technology as something they’re most satisfied with… Those surveyed chose professional relationships, work-life balance, and the subject matter of their work as the elements of their job they are most satisfied with. PLEASE INDICATE WHICH TWO ASPECTS OF YOUR JOB YOU ARE MOST SATISFIED WITH. (AMONG ALL) 27% 27% 25% 17% 16% 14% 13% 13% 11% Relationship with colleagues Work-life balance Subject matter of work Level of responsibility Salary Benefits package Flexibility to choose where I work Technology my work provides me Opportunities for career growth
  22. 22. 22 And more people see home technology as more cutting edge than work technology COMPARED TO THE WORKSPACE, IS THE TECHNOLOGY YOU USE AT HOME... (AMONG ALL) 35% 24% 36% Home tech is more cutting-edge Home tech is less cutting-edge Home tech is on par with the technology I use in the workspace **5% of Respondents said “Don’t know” 50% DE employees More cutting edge at home
  23. 23. 23 19% 19% 17% 14% 10% 8% 13% Administrative tasks Slow or glitchy software programs Slow or glitchy devices Meetings/ conference calls Fixing broken technology Hallway/ water cooler conversations Other Tech-related issues (slow, glitchy, or broken) are the biggest time-wasters at current jobs WHAT IS THE BIGGEST TIME-WASTER AT YOUR CURRENT JOB? (AMONG ALL) North America Europe/South Africa Asia/Pacific/Japan Brazil Administrative tasks 17 22 16 16 Slow or glitchy software programs 17 20 17 23 Slow or glitchy devices 14 17 20 19 Meetings/conference calls 17 12 15 9 Fixing broken technology 7 8 15 14 Hallway/water cooler conversations 9 7 7 14 46% Tech related issues are biggest time-wasters
  24. 24. 24 23% 27% 44% More than other workspaces Less than other workspaces Same as other workspaces Global employees see few employers that are innovating quickly Most employees, regardless of size, don’t think their workspaces update their tech more than elsewhere AS FAR AS YOU KNOW, WOULD YOU SAY YOUR WORKSPACE UPDATES ITS TECHNOLOGY...(AMONG ALL) North America Europe/South Africa Asia/Pacific/Japan Brazil More than other workspaces 19 19 28 28 About the same as other workspaces 46 44 42 44 Less than other workspaces 26 31 24 26 36% JP employees Updates Less
  25. 25. 25 Growing tech trends will change the way the workforce communicates 03
  26. 26. 26 Today, face to face conversations are still preferred Majorities in China, India, South Africa do not prefer F2F conversations 57% 9% 5% 27% Face to Face Remotely via phone Remotely via video No preference AND WOULD YOU RATHER EXCHANGE CONVERSATION WITH A COLLEAGUE FACE TO FACE OR REMOTELY? (AMONG ALL) North America Europe/South Africa Asia/Pacific/Japan Brazil Face to face 58 63 50 55 Doesn’t matter/no preference 30 26 27 31 Remotely via phone 7 8 11 7 Remotely via video 3 4 9 7 41%
  27. 27. 27 Yet, half of global employees – and 3 in 5 Millennials - feel better communication technology and remote teams will make face to face conversation obsolete in the future 51% 42% 16% 16% Strongly/somewhat agree Strongly/somewhat disagree HOW MUCH DO YOU AGREE OR DISAGREE WITH THE FOLLOWING STATEMENT? (AMONG ALL) Remote teams and better communication technology will make face to face communication obsolete. **8% of respondents said “Don’t know” *Darker colors indicate stronger intensity of answer Millennials60% Most likely to agree 80% IN employees 70% CN employees
  28. 28. 28 And workspaces are already more collaborative than they used to be 71% 19% 21% 4% Much/somewhat more collaborative Much/somewhat less collaborative ARE PEOPLE GENERALLY MORE OR LESS COLLABORATIVE IN THE WORKSPACE THAN THEY USED TO BE? (AMONG ALL) **10% of Respondents said “Don’t know” *Darker colors indicate stronger intensity of answer 18-34 35+ More collaborative 79% 67%
  29. 29. 29 04 Employees’ changing lifestyles are driving this evolution
  30. 30. 30 Half of employees currently work outside of the office at least a few times a week… Male Female 18-34 35+ At home 36% 30% 40% 29% In a public place 20% 17% 26% 15% 89% 34% 18% An office At home In a public place (e.g. coffee shops) 52% Out of Office HOW OFTEN, IF AT ALL, DO YOU WORK FROM THE FOLLOWING LOCATIONS? (AMONG ALL; SHOWING EVERY DAY + A FEW TIMES A WEEK)
  31. 31. 31 59% 45% 35% 72% 59% 45% My job is a core part of my personal identity Work is life Work is a key part of my social life Global All Remote Employees And for remote employees, job and identity are closely linked WHICH OF THE FOLLOWING IS CLOSER TO YOUR VIEW?
  32. 32. 32 35% 28% 15% It allows me to concentrate better It allows me to get more work so I don't have to commute It allows me to take care of my dependents Global All Remote employment allows global workers to focus on productivity and quality of life benefits equally IN YOUR OPINION, WHAT ARE THE TWO PRIMARY BENEFITS OF BEING ABLE TO CHOOSE WHETHER YOU WORK IN AN OFFICE OR ELSEWHERE? (AMONG ALL) 35% 22% 17% It allows me to achieve a healthier work-life balance It allows me to feel like my life isn’t completely dominated by work It feels less dull than working only in an office Global All Productivity Benefits Quality of Life Benefits
  33. 33. 33 05 Millennials are leading the way
  34. 34. 34 Millennials are more willing to embrace new technologies. ATTITUDES TOWARDS FUTURE TECHNOLOGY AND COMMUNICATIONS IN THE WORKPLACE: 71% 66% 66% 51% 32% 79% 77% 73% 60% 42% The workspace is becoming more collaborative Total willing to use AR/VR Virtual sharing is imporant because it allows remote collaboration Better tech will make face- to-face obsolete Likelihood to quit a job with substandard tech Global All Millennials
  35. 35. 35 And to care strongly about having access to those technologies on the job LIKELY TO QUIT A JOB WITH SUBSTANDARD TECH 42% WORKPLACE TECH WOULD HAVE INFLUENCE WHEN DECIDING TO TAKE A NEW JOB 25% 82% 67% 18-34 35+ 18-34 35+
  36. 36. 36 2 in 5 Millennials feel that having access to technology at work makes it much easier for them to perform their duties GENERALLY SPEAKING, DOES THE TECHNOLOGY YOU USE AT WORK MAKE YOUR RESPONSIBILITIES... 40% 31% Technology at work makes it much easier to perform Millennials Non-Millennials
  37. 37. 37 They also feel that workspaces are becoming much more collaborative than they used to be… ARE PEOPLE GENERALLY MORE OR LESS COLLABORATIVE IN THE WORKSPACE THAN THEY USED TO BE? 79% 67% Workspaces are more collaborative Millennials Non-Millennials 28% Feel that they are much more collaborative, versus 18% on non- millennials
  38. 38. 38 Which is why they feel that advanced technologies are important for more collaboration And a more productive and efficient work environment THINKING ABOUT YOUR IDEAL WORKSPACE, PLEASE RATE HOW IMPORTANT YOU THINK IT IS FOR IT TO HAVE... 73% 70% 67% 63% 58% 57% Virtual-sharing that allows me to collaborate with colleagues remotely Smart offices that recognize you and know your ideal workspace environment Virtual/augmented reality equipment to use in meetings, product development, etc. Millennials Non-Millennials
  39. 39. 39 And more than half feel that both AR/VR and AI would lead to increased productivity FOR EACH OF THE FOLLOWING TECHNOLOGY ADVANCEMENTS IN THE WORKSPACE, PLEASE SAY WHETHER IT WOULD PRIMARILY... 52% 56% 42% 47% Virtual/augmented reality would lead to more productivity Artificial intelligence would lead to more productivity Millennials Non-Millennials
  40. 40. 40 Different trends are set to arrive at different times 06
  41. 41. 41 We asked about four innovative trends in workspace technology We gave respondents full definitions of each technology along with examples for how they are used to ensure each respondent was able to answer thoughtfully. INTERNET OF THINGSARTIFICIAL INTELLIGENCEAUGMENTED/ VIRTUAL REALITY SHARING ECONOMY
  42. 42. 42 31% 22% 10% 21% 16% Both by consuming and selling goods or services By consuming goods or services By selling goods or services I won’t participate in the sharing economy Don’t know The sharing economy is here now; 63% of global employees plan to partake in 2017 HOW, IF AT ALL, DO YOU PLAN ON PARTICIPATING IN THE SHARING ECONOMY IN 2017? (AMONG ALL) North America Europe/South Africa Asia/Pacific/Japan Brazil Both by consuming and selling goods or services 26 23 38 51 By consuming goods or services 25 18 21 29 By selling goods or services 7 13 10 8 I won’t participate in the sharing economy 26 27 18 6 63% Sharing Economy Participation SHARING ECONOMY
  43. 43. 43 26% 26% 25% 20% 16% 15% 12% It makes goods and services cheaper It allows for greater flexibility It gives me more choices It encourages entrepreneurship and small businesses It is easier to assess quality and value of what I am paying for It allows me to borrow instead of own goods and services It is more likely to be cutting-edge and innovative Global employees appreciate the affordability, flexibility, and entrepreneurship of the sharing economy IN YOUR OPINION, WHAT ARE THE TWO PRIMARY BENEFITS OF THE SHARING ECONOMY? (AMONG ALL) *2% of Respondents said there are no benefits of the sharing economy, and 8% said “Don’t know” North America Europe/South Africa Asia/Pacific/Japan Brazil It makes goods and services cheaper 27 25 27 21 It allows for greater flexibility 23 24 28 32 It gives me more choices 29 21 28 22 It encourages entrepreneurship and small businesses 17 21 17 30 It is easier to assess quality and value of what I am paying for 11 12 22 21 It allows me to borrow instead of own goods and services 15 17 14 13 It is more likely to be cutting-edge and innovative 9 9 15 22 SHARING ECONOMY
  44. 44. 44 Similarly, there is a lot of excitement around the use of AR/VR… 66% 25% 27% 10% Very/somewhat willing Somewhat/not at all willing HOW WILLING WOULD YOU BE TO USE AUGMENTED/VIRTUAL REALITY PRODUCTS IN YOUR PROFESSIONAL LIFE?(AMONG ALL) **9% of respondents said “Don’t know” *Darker colors indicate stronger intensity of answer North America Europe/South Africa Asia/Pacific/Japan Brazil Total Willing 53 61 72 93 Very willing 17 22 29 62 Somewhat willing 36 39 42 31 Total Not Willing 35 29 20 5 Not too willing 21 17 13 4 Not at all willing 14 12 7 1 Don't know 12 10 9 1 77% Of millennials are significantly more willing to use AR/VR products, versus 59% of Non-Millennials AR/VR
  45. 45. 45 23% 19% 16% 14% 6% Training on new skills in realistic virtual environments Solving problems or coming up with new ideas through 3D visualization Presenting to clients using immersive technologies to showcase things, places, ideas Collaborating and communicating with colleagues Non-work socializing with colleagues …especially as a training tool and problem-solver WHAT ASPECTS OF YOUR WORK WOULD YOU BE MOST EXCITED TO USE AUGMENTED/VIRTUAL REALITY FOR? (AMONG ALL) North America Europe/South Africa Asia/Pacific/Japan Brazil Training on new skills in realistic virtual environments 21 25 21 28 Solving problems or coming up with new ideas through 3D visualization 17 18 21 19 Presenting to clients using immersive technologies to showcase things, places, ideas 11 15 17 25 Collaborating and communicating with colleagues using virtual objects or meeting spaces 15 11 17 16 Non-work socializing with colleagues 6 7 5 9 AR/VR
  46. 46. 46 Most global employees see a potential use for AI in the workspace 62% 29% 22% 13% Strongly/somewhat agree Strongly/somewhat disagree THINKING ABOUT YOUR OWN JOB, DO YOU AGREE OR DISAGREE THAT IT COULD BE MADE EASIER WITH THE ASSISTANCE OF ARTIFICIAL INTELLIGENCE? (AMONG ALL) **9% of respondents said “Don’t know” *Darker colors indicate stronger intensity of answer North America Europe/South Africa Asia/Pacific/Japan Brazil Total Agree 49 52 77 89 Strongly agree 13 16 29 46 Somewhat agree 36 35 48 43 Total Disagree 38 37 17 7 Somewhat disagree 19 19 12 5 Strongly disagree 18 19 4 2 Don't know 13 11 7 3 75% Agree that AI could make their jobs easier (vs 58% of women and 55% of non- Millennials 66% Men Millennials ARTIFICIAL INTELLIGENCE
  47. 47. 47 And most look forward to AI as a “digital helper”… Workers are also looking forward to proactive AI that boosts productivity at work 30% 20% 18% 16% A digital helper that learns and repeats complex repetitive tasks A proactive agent that knows my priorities and helps with work productivity An advisor who can make recommendations to help with decision making Automating simple tasks like booking a meeting WHEN THINKING ABOUT THE FUTURE IMPLICATIONS OF ARTIFICIAL INTELLIGENCE, WHAT EXCITES WORKERS? (AMONG ALL) North America Europe/South Africa Asia/Pacific/Japan Brazil A digital helper that learns and repeats complex repetitive tasks 28 30 32 28 A proactive agent that knows my priorities and helps with work productivity 14 17 25 31 An advisor with access to all of the latest information who can make recommendations to help with decision making 16 16 21 21 Automating simple tasks like booking a meeting 15 18 14 17 ARTIFICIAL INTELLIGENCE
  48. 48. 48 …though they worry AI could lead to unemployment Female Employees and Millennials (18-34) are most concerned about this WHEN THINKING ABOUT THE FUTURE IMPLICATIONS OF ARTIFICIAL INTELLIGENCE, WHAT WORRIES YOU THE MOST? (AMONG ALL) 31% 23% 20% 5% 3% 18% A robot will take my job I won’t be able to get through a day without relying on robots Robots will play a bigger role in the military My friends will date robots Other Don't know Male Female 18-34 35+ A robot will take my job 28% 33% 35% 28% ARTIFICIAL INTELLIGENCE
  49. 49. 49 40% 39% 37% 24% 24% 12% 7% The opportunity to incorporate innovative technology into the workspace Making it easier to wirelessly connect devices to share and communicate Making workspaces more energy efficient Designing workspaces so every room and feature is used and no space is wasted Tailoring workspaces to reflect personal preferences (e.g., temperature, foods, desk layout, etc.) Not excited about the Internet of Things Don't know Increasing connectivity and making it easier to wirelessly connect devices excite employees most about IoT WHAT EXCITES YOU ABOUT USING THE INTERNET OF THINGS IN THE WORKSPACE? PLEASE SELECT ALL THAT APPLY. (AMONG ALL) INTERNET OF THINGS
  50. 50. 50 50% 46% 13% 14% 18% 21% Artificial intelligence Virtual/augmented reality Global employees see AI and VR/AR as driving future productivity FOR EACH OF THE FOLLOWING TECHNOLOGY ADVANCEMENTS IN THE WORKSPACE, PLEASE SAY WHETHER IT WOULD PRIMARILY LEAD TO MORE... (AMONG ALL) More productivity More procrastination No Impact

×