TOWNEPLACE SUITESMARRIOTTMAY 31 2013JENN LIMCEO & CHIEF HAPPINESS OFFICER
TAKE A MOMENT TOTHINK…WHAT AREYOUR GOALSIN LIFE?
WHAT IS YOUR GOAL INLIFE?
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLE...
REFLECTIONHOW DIDI GETHERE?WHY AM I SO PASSIONATEABOUT HAPPINESS?
MT. KILIGREEN FIELDExplored andPrioritizedINTERNETCONSULTANTLAYOFFLOSERLOSSGOBEARS!ZAPPOSCONSULTANTROCKBOTTOMTIMEHAPPINESS...
“PEOPLE WILL FORGET WHATYOU SAID, PEOPLE WILL FORGETWHAT YOU DID, BUT PEOPLEWILL NEVER FORGET HOW YOUMADE THEMFEEL.”— MAYA...
CULTUR#1 PRIORITY?
HAPPINESS AS ABUSINESS MODELLESSONS LEARNED:1.COMMITMENT2.CORE VALUES3.TRANSPARENCY4.VISION5.RELATIONSHIPS6.THE RIGHT TEAM...
CULTURE AND CUSTOMER SERVICE$2B* COMPANY1999 – TODAY‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08GrossSales$MM$1,000800600400200NOV ‘0...
BEST WORKPLACESVS. S&P 500GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
SOME FRAMEWORKSLEARNED ALONG THE WAY…WHAT DOES THESCIENCE OF HAPPINESSHAVE TO TELL US?SOME DATA AND FRAMEWORKSLEARNED ALON...
FIRST…THERE WAS ABOOK
WE HEARD FROM AROUND THEWORLDUNIFIEDBY THESAMEVISIONNO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOBHAPPINESS
HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUEHAPPINESS in theWORKPLACESALES 37%PRODUCTIVITY31%ACCURACY 19%CREATIVITY300%__...
HOW? The 3 C’s.3100Cities110Countries
HAPPIERCOMPANIES
WHAT MATTERSISALIGNMENT ANDCOMMITMENT
HOW CAN WE HELP?FOR:QUESTIONSCULTURE BOOKCOPY OF THE PRESENTATIONJENN@DELIVERINGHAPPINESS.COMJOIN THE MOVEMENTDELIVERINGHA...
•BE TRUE TO OUR WEIRD SELVES•LIVE OUR VALUES, PASSIONS ANDPURPOSE•PRIORITIZE FOR LASTING,SUSTAINABLE HAPPINESSIMAGINE…
THANK YOU!THEN DO.
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
Tps marriot jenn lim_delivering happiness
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Tps marriot jenn lim_delivering happiness

  1. 1. TOWNEPLACE SUITESMARRIOTTMAY 31 2013JENN LIMCEO & CHIEF HAPPINESS OFFICER
  2. 2. TAKE A MOMENT TOTHINK…WHAT AREYOUR GOALSIN LIFE?
  3. 3. WHAT IS YOUR GOAL INLIFE?
  4. 4. • “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLEDOUR BRAINS AREHARDWIRED TOSEEK HAPPINESS.YET WE’RESUPERBAD ATPREDICTINGWHAT CANSUSTAIN IT.
  5. 5. REFLECTIONHOW DIDI GETHERE?WHY AM I SO PASSIONATEABOUT HAPPINESS?
  6. 6. MT. KILIGREEN FIELDExplored andPrioritizedINTERNETCONSULTANTLAYOFFLOSERLOSSGOBEARS!ZAPPOSCONSULTANTROCKBOTTOMTIMEHAPPINESSOH@#$%
  7. 7. “PEOPLE WILL FORGET WHATYOU SAID, PEOPLE WILL FORGETWHAT YOU DID, BUT PEOPLEWILL NEVER FORGET HOW YOUMADE THEMFEEL.”— MAYA ANGELOU
  8. 8. CULTUR#1 PRIORITY?
  9. 9. HAPPINESS AS ABUSINESS MODELLESSONS LEARNED:1.COMMITMENT2.CORE VALUES3.TRANSPARENCY4.VISION5.RELATIONSHIPS6.THE RIGHT TEAMHOW CAN THEY BEAPPLIED TO YOU?
  10. 10. CULTURE AND CUSTOMER SERVICE$2B* COMPANY1999 – TODAY‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08GrossSales$MM$1,000800600400200NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION***GROSS MERCHANDISE SALES**SHARE VALUE AT THE TIME OF CLOSING
  11. 11. BEST WORKPLACESVS. S&P 500GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
  12. 12. SOME FRAMEWORKSLEARNED ALONG THE WAY…WHAT DOES THESCIENCE OF HAPPINESSHAVE TO TELL US?SOME DATA AND FRAMEWORKSLEARNED ALONG THE WAY…
  13. 13. FIRST…THERE WAS ABOOK
  14. 14. WE HEARD FROM AROUND THEWORLDUNIFIEDBY THESAMEVISIONNO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOBHAPPINESS
  15. 15. HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUEHAPPINESS in theWORKPLACESALES 37%PRODUCTIVITY31%ACCURACY 19%CREATIVITY300%______________________________________TURNOVERENGAGEMENTCREATIVITYPROFITS
  16. 16. HOW? The 3 C’s.3100Cities110Countries
  17. 17. HAPPIERCOMPANIES
  18. 18. WHAT MATTERSISALIGNMENT ANDCOMMITMENT
  19. 19. HOW CAN WE HELP?FOR:QUESTIONSCULTURE BOOKCOPY OF THE PRESENTATIONJENN@DELIVERINGHAPPINESS.COMJOIN THE MOVEMENTDELIVERINGHAPPINESS.COMFACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
  20. 20. •BE TRUE TO OUR WEIRD SELVES•LIVE OUR VALUES, PASSIONS ANDPURPOSE•PRIORITIZE FOR LASTING,SUSTAINABLE HAPPINESSIMAGINE…
  21. 21. THANK YOU!THEN DO.

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