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Building a Mindful Culture: Org + Team + Individual Purpose

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When we talk about mindfulness at work, we often discuss specific practices that we can embed, like meditation. But what cultural pre-conditions are necessary or helpful to build a foundation for mindful practices to thrive? How do you build a mindful organizational culture where the individuals, teams, and organizational philosophy are uniquely experienced but still collectively aligned?

This workshop reveals how the tenets of mindfulness—namely awareness and intention setting—can be used to help design successful organizational cultures. The session will teach concrete tools to set intention and define purpose at three levels: individual, team, and organization. Brad Wolfe, from the Zappos-inspired culture consulting firm Delivering Happiness, will draw on his work with Twitter to provide a clear understanding of how to create a deeper sense of meaning and authenticity at work and how an organization can use a mindful culture as a unique competitive advantage.

Published in: Business
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Building a Mindful Culture: Org + Team + Individual Purpose

  1. 1. Building a Mindful Culture Org + Team + Individual Purpose
  2. 2. This Is Just to Say I have eaten the plums that were in the icebox and which you were probably saving for breakfast Forgive me they were delicious so sweet and so cold -William  Carlos  Williams,  1883  -­‐  1963  
  3. 3. “Mindfulness is an effortless process that consists of drawing novel distinctions, that is, noticing new things. The more we notice, the more we become aware of how things change depending on the context and perspective from which they are viewed.”   “To invest the mundane with meaning and beauty, and in so doing to make the world personal, is to live a personal renaissance.”
  4. 4. *gallup
  5. 5. *gallup 87% World
  6. 6. 33%   50%   17%   Source:  2015  Gallup   ENGAGED   employees   work   with   passion   and   feel  a  profound  connecHon  to  their  company.  They   drive  innovaHon  &  move  the  organizaHon  forward.       DIS-ENGAGED employees   are   essenHally   “checked   out.”   They   sleepwalk   through   their   workday,  put  Hme  –  but  not  energy  or  passion  –   into  their  work.     ACTIVELY DISENGAGED employees  aren’t   just  unhappy  at  work;  they’re  busy  acHng  out  their   unhappiness.    Every  day,  these  workers  undermine   what  their  engaged  coworkers  accomplish.     67% US Workers
  7. 7. Gallup  2012   $500B IN LOSSES :(
  8. 8. “CULTURE”
  9. 9. 3 types of happiness
  10. 10. In 2010…
  11. 11. ñ   ñ   ñ   WHOA. 2010   100 COUNTRIES GLOBAL MOVEMENT   Delivering Happiness
  12. 12. Delivering Happiness Culture consulting using the science of happiness and best practices
  13. 13. 1996  –  1ST  CINEMA  IN  AUSTIN   TODAY  –  30  CINEMAS  ACROSS  THE  COUNTRY    “COOLEST  MOVIE  THEATER  IN  THE  WORLD”  –                                                               CONCEPT  OF  HIGHER  PURPOSE  WAS  NONEXISTENT,  WE  WORKED  ROBOTICALLY  WITH   OUR  VALUES  AND  MISSION.  THE  EXEC  ALIGNMENT  SESSION  WITH  DH  CHANGED  IT.       From SMBs…
  14. 14.     GOVERNMENT  OF  DUBAI   PMO         …To Governments
  15. 15. Happiness, Delivered. 39% MONTHLY SALES 92% UNPLANNED ABSENCE 250 COMPANIES 30 COUNTRIES ñ  ñ  
  16. 16. ConsulHng   My happiness heartbeat
  17. 17. Purpose
  18. 18. Mantras or intentions act as filters. Like a pair of glasses, they shape the information that goes into our brain.
  19. 19. “I think every team is different. The night before training camp, we had a team dinner, and the big theme was strength in numbers. We’re going to use our depth throughout the regular season and in the playoffs, and that’s been a big part of our team.” – Steve Kerr, Coach
  20. 20. Employees, Customers, Managers
  21. 21. #CultureChampion + Twitter
  22. 22. Purpose: So Hot Right Now
  23. 23. Having a sense of purpose in your job means that you feel that your work makes positive contributions to the world, beyond earning yourself a paycheck or improving your company’s bottom line—you feel a commitment to something bigger than yourself. Purpose Defined
  24. 24. Org Purpose Team Purpose Individual Purpose
  25. 25. Org Purpose Team Purpose Individual Purpose
  26. 26. Zappos Higher Purpose: Deliver Happiness Higher Purpose in Action:
  27. 27. Patagonia Higher Purpose: Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis Higher Purpose in Action:
  28. 28. Higher Purpose in Action: BRAD  TO  INSERT  VIDEO   5:25  -­‐-­‐-­‐  6:38  
  29. 29. Tangible Benefit (our value proposition) Low Fare Airline 3rd Level Benefit: Relationship Building 3rd Level Benefit: Freedom 2nd Level Benefit: Ease of Travel Benefit Tracing Tool
  30. 30. In the Freedom Business We  knew  that  being  in  a  higher-­‐calling   business  long  term  is  a  clearer  and  more   compelling  place  to  be—not  only  in  the  minds   of  the  consumers,  but  also  in  the  hearts  of  the   employees.       At  Southwest  Airlines,  every  decision  we   make,  we  have  to  decide  if  it  enhances   people’s  freedom  to  fly  or  curtails  it.  ”! “!
  31. 31. Starting With Your Value Prop Focusing on user outcomes & simplicity, we minimize risk and increase your product’s success with quality code & quality humans.
  32. 32. Org Purpose Team Purpose Individual Purpose
  33. 33. Twitter’s Team Purpose Process reflect compose share
  34. 34. 1. Reflect
  35. 35. 1. Reflect: My Team’s Responses
  36. 36. 2. Compose: Our Process
  37. 37. 3. Share: Our Statement
  38. 38. 1. Reflect: 9 minutes
  39. 39. 2. Compose: 5 minutes Setting Twitter up for success, setting tweeps up for life: Designing opportunities to grow + learn everyday. here. & in the world.
  40. 40. 3. Share: 10 minutes What do you like? What is confusing? How could it be more clear? Unique? Passionate? Brief? Inspiring?
  41. 41. Org Purpose Team Purpose Individual Purpose
  42. 42. Find to help realize my purpose. companies individual Purpose is Mutually Beneficial company’s individuals
  43. 43. People with Purpose Have: ü  More overall life satisfaction ü  More positive emotions ü  More self-esteem ü  More resilience ü  Less negative emotions Source: Zika & Chamberlain 1992, On the Relation Between Meaning in Life and Psychological Well-Being
  44. 44. Source: Crofts 2008, Authentic Transformation How? TAP Into Your Purpose Talent + Anger + Passion Talent Passion Anger My Purpose
  45. 45. What comes easily to you? What do your friends or coworkers ask you to help them with? What do you bring to a relationship? What do others complement you on? Talent
  46. 46. Toast to Your Talents
  47. 47. What makes your blood boil? In the workplace/home/ world? What stands in the way of your productivity or goals? What triggers you into a state of conflict? Anger
  48. 48. What could you not do without in the world? What would you be willing to sacrifice a lot for? If you could do anything without having to think about money or limitations, what would it be? Passion
  49. 49. Talent Design Thinking Anger Closed Minds My Purpose My life’s purpose is to tap into my talent for ____(T) and my passion for _____(P) to change or do _____(A) Passion Learning TAP into Your Purpose: Draft
  50. 50. My purpose is to tap into my talent for design thinking and my passion for learning to open minds. TAP into Your Purpose: Combine Talent Creative Self- Expression Anger Unjust Human Conflict My Purpose Passion Developing Authentic Relationships
  51. 51. What comes easily to you? What do your friends or coworkers ask you to help them with? What do you bring to a relationship? What do others complement you on? Talent Anger Passion What makes your blood boil? In the workplace/home/ world? What stands in the way of your productivity or goals? What triggers you into a state of conflict? What could you not do without in the world? What would you be willing to sacrifice a lot for? If you could do anything without having to think about money or limitations, what would it be? Individual Brainstorm: 10 min Brainstorm a list of your Talents, Angers, and Passions.
  52. 52. What comes easily to you? What do your friends or coworkers ask you to help them with? What do you bring to a relationship? What do others complement you on? Talent Anger Passion What makes your blood boil? In the workplace/home/ world? What stands in the way of your productivity or goals? What triggers you into a state of conflict? What could you not do without in the world? What would you be willing to sacrifice a lot for? If you could do anything without having to think about money or limitations, what would it be? Buddy Up to Find Themes: 10 min Give little coaching: listen, encourage, use plussing (yes, and, what if) to help them find common threads to arrive at a theme.
  53. 53. The purpose plot Our Collective Purpose Talent Anger Passion Talent Anger Passion Talent Anger Passion Talent Anger Passion Talent Anger Passion Page XX
  54. 54. The purpose plot Our Collective Purpose Talent Anger Passion Talent Anger Passion Talent Anger Passion Talent Anger Passion Talent Anger Passion
  55. 55. Oh purpose, my purpose! Purpose Proclamation
  56. 56. 2016 is around the corner… How will you change your world?
  57. 57. What is one thing you will do?
  58. 58. Want bootcamp or community info? email kelsey@deliveringhappiness.com brad@deliveringhappiness.com Thank You

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