Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Andreessen Horowitz Trust Optimization Event - DTP - 10.9.14

5,578 views

Published on

  • Real Ways To Make Money, Most online opportunities are nothing but total scams! ♣♣♣ https://tinyurl.com/y4urott2
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • I made $2,600 with this. I already have 7 days with this... ▲▲▲ https://tinyurl.com/realmoneystreams2019
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • I'll tell you right now (and I've got proof), that anyone who tells you "size doesn't matter to women" is flat out lying to your face and trying to make you feel better... Heck, just recently I asked a focus group of women via an anonymous online survey if size matters, and again and again they said "Oh my god, I HATE IT when it's SMALL." For a long time I didn't know what to tell the guys who'd write in to me and ask how to get "bigger." I'd say something lame like "Women actually like guys who are smaller... you just have to get good with your hands." Then I found "THE BIBLE of Penis Enlargement" by this guy named John Collins ◆◆◆ https://tinyurl.com/getpebible2019
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • A Penis Growth Program With Actual Video Proof That It Works! REAL Growth With Video Proof, You Can't Fake These Enlargement Results... ●●● https://tinyurl.com/yaygh4xh
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • WHAT MEN REALLY WANT But will never tell you? Learn more... ➤➤ http://tinyurl.com/y4b2om2w
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Andreessen Horowitz Trust Optimization Event - DTP - 10.9.14

  1. ZAPPOS.COM BUILDING A BRAND IS ABOUT BUILDING TRUST
  2. The Power of WOW ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 Gross Sales $MM $1,000 800 600 400 200
  3. THE #1 PRIORITY
  4. THE #1 PRIORITY
  5. CULTURE THE #1 PRIORITY
  6. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
  7. CLOTHING
  8. CUSTOMER SERVICE
  9. CULTURE
  10. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
  11. DELIVERING CHUASTPOPMIENRSE &S ESMPLOYEES “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” -MAYA ANGELOU
  12. WHAT’S DELIVNERIENG XHAPTPINESS Clothing & Footwear Customer Service Company Culture different types of trust in the brand a meta-trust, inception style: “a great brand… ______”
  13. ZAPPOS.COM http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg
  14. LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
  15. LAS VEGAS CITY HALL
  16. LAS VEGAS CITY HALL
  17. APPLE http://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg
  18. NIKE http://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg
  19. GOOGLE http://static.panoramio.com/photos/original/400729.jpg
  20. DOGGY DAY CARE http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
  21. NYU CAMPUS http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
  22. DOWNTOWN VEGAS FREMONT EAST http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg
  23. DOWNTOWN VEGAS FREMONT EAST http://www.lucyvegas.com/sites/default/files/griffin5.jpg
  24. DOWNTOWN VEGAS FREMONT EAST
  25. DOWNTOWN VEGAS FREMONT EAST http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg
  26. DELIVERING HAPPINESS WHAT ’ S NEXT ? Clothing Customer Service Company Culture
  27. DELIVERING HAPPINESS WHAT ’ S NEXT ? Clothing Customer Service Company Culture Community
  28. A GREAT BRAND is a story that never stops unfolding.
  29. A GREAT BRAND COMPANY is a story that never stops unfolding.
  30. A GREAT BRAND COMPANY CITY is a story that never stops unfolding.
  31. A GREAT BRAND COMPANY CITY COMMUNITY is a story that never stops unfolding.
  32. MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.zappos.com www.downtownproject.com

×