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For many technology companies the product they provide their customers takes form in offline experiences through an online platform. At Airbnb, our hosts community relies on that online platform to help them run a micro-business, so they can provide not just accommodations but a collective sense of belonging for travelers around the world. Learn how Airbnb's design team worked side-by-side with their host community to build new tools complete;y designed to make hosting easier and more rewarding. We will walk through the process and key insights that helped the team shift these hosting tolls from utilitarian to delightful.
Presented at Delight 2016 by Jenny Arden, Airbnb