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Delight 2015 | Designing Calm Technology

This presentation was given by Amber Case of Healthways at Delight 2015 on Oct. 5, 2015.

Technology shouldn't require all of our attention, just some of it, and only when necessary. Calm technology describes a state of technological maturity where a user's primary task is not computing, but being human. The idea is to have smarter people, not things. Amber will cover how to use principles of Calm Technology in product design and how we must to manage the next generation of connected devices in our human landscape.

http://delight.us/conference

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Delight 2015 | Designing Calm Technology

  1. 1. caseorganic.com Calm Technology Delight Conference | October 5th, 2015 | Portland, OR http://caseorganic.com | http://calmtech.com Design for the Internet of Things
  2. 2. caseorganic.com 50 billion devices will be online by 2020. -Cisco
  3. 3. caseorganic.com Sound good?
  4. 4. caseorganic.com Consider…
  5. 5. caseorganic.com The "Smart" Watch
  6. 6. caseorganic.com The "Smart" Fridge
  7. 7. caseorganic.com The Dystopian Kitchen of the Future
  8. 8. caseorganic.com An era of interruptive technology
  9. 9. caseorganic.com We need a Calm Technology
  10. 10. caseorganic.com XEROX PARC: mid-90s Mark Weiser John Seeley Brown
  11. 11. caseorganic.com
  12. 12. caseorganic.com Designing Calm Technology
  13. 13. caseorganic.com I. Technology shouldn’t require all of our attention, just some of it, and only when necessary
  14. 14. caseorganic.com A Tea Kettle
  15. 15. caseorganic.com II. Technology should empower the periphery
  16. 16. caseorganic.com Weather Status Lighting Hue Lightbulb connected to a weather report Aaron Parecki @aaronpk 2014
  17. 17. caseorganic.com Light-Based Status System connected to Beeminder Aaron Parecki @aaronpk 2014
  18. 18. caseorganic.com III. Technology should inform and encalm
  19. 19. caseorganic.com Compass for iPhone existence.io
  20. 20. caseorganic.com 1. Machines shouldn't act like humans 2. Humans shouldn't act like machines IV. Technology should amplify the best of technology and the best of humanity.
  21. 21. caseorganic.com Sleep Cycle Sleep Tracker and Alarm Clock sleepcycle.com
  22. 22. caseorganic.com Sleep Cycle Sleep Tracker and Alarm Clock sleepcycle.com
  23. 23. caseorganic.com V. Technology can communicate, but it doesn’t need to speak
  24. 24. caseorganic.com
  25. 25. caseorganic.com LUMOBack Smart Posture Sensor Buzzes you when you exhibit poor posture.
  26. 26. caseorganic.com The Roomba Robotic Vacuum Cleaner :)
  27. 27. caseorganic.com Weiser’s Status Tone Alarm Clock …”the kind of tune the computer plays to wake me up will tell me something about my first few appointments of the day. A quick, urgent tune: 8am important meeting. Quiet, reflective music: nothing until noon”. - Weiser, 1996 From { Open House }* March 1996, ITP Review 2.0, March 1996.
  28. 28. caseorganic.com VI. Technology should consider social norms
  29. 29. caseorganic.com Restorative Normal Enhancing Fear-inducing Accepted Invisible Technology Social EffectExample
  30. 30. caseorganic.com Feature Phones • Limited Features • Text and Voice Calls • Few apps • Widely adopted over time
  31. 31. caseorganic.com The arrival of the smartphone camera
  32. 32. caseorganic.com Google Glass
  33. 33. caseorganic.com What was different ? • Design and product launch • Developer on-boarding failure • Secrecy/Mystery/Exclusivity • Closed System • Too many features • Price
  34. 34. caseorganic.com Results • Reduced play • Confusion • Speculation • Fear
  35. 35. caseorganic.com Questions people asked me when I wore Google Glass
  36. 36. caseorganic.com Compare to the iPhone Launch • Improvement on an existing system (smartphones) • Developer onboarding • Limited Features
  37. 37. caseorganic.com Results • Play (thousands of apps in the store upon launch) • Excitement • Widespread adoption
  38. 38. caseorganic.com VII. The right amount of technology is the minimum amount to solve the problem
  39. 39. caseorganic.com Toilet Occupied Sign
  40. 40. caseorganic.com VIII. Technology should make use of the near and the far
  41. 41. caseorganic.com Evolution of computers over time
  42. 42. caseorganic.com Process as much as possible on the device itself. …
  43. 43. caseorganic.com I. Technology should require the smallest amount of our attention. II. Technology should inform and encalm III. Technology should empower the periphery IV. Technology should amplify the best of technology and the best of humanity V. Technology should respect social norms VI. Technology can communicate, but doesn’t need to speak VII.The right amount of technology is the minimum amount to solve the problem VIII.Technology should make use of the near and the far Eight Principles of Calm Technology
  44. 44. caseorganic.com Good design allows people to accomplish their goals in the least amount of moves
  45. 45. caseorganic.com Calm Technology allows people to accomplish the same goals with the least amount of mental cost
  46. 46. caseorganic.com A person's primary task should not be computing, but being human.
  47. 47. caseorganic.com The scarce resource in the 21st Century will not be technology. It will be attention. - Mark Weiser
  48. 48. caseorganic.com Calm Technology from O’Reilly books Dec 2015 Available for Pre-Order and Pre-Release! http://shop.oreilly.com
  49. 49. caseorganic.com Thank you very much! Amber Case | @caseorganic http://caseorganic.com http://calmtechnology.com

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