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Achieving Better Outcomes with Data Driven Decision-Making Gerard Mooney General Manager, Global Government and Education ...
Baumol's cost disease is used to describe the lack of growth in productivity in public services. This lack of growth occur...
This borne out when we look at the impact of information in driving better decision-making and better outcomes   Source: I...
“ [Organizations] that  adopted “data-driven decision making”   achieved productivity that was 5 to 6 percent higher  than...
That means looking at the factors that drive performance and productivity… … and bringing them together for a full picture...
Data-driven decision-making, improved productivity and better outcomes begins with analytics For Smarter Decision-Making I...
Analytics drives smarter decision-making, improved productivity and better outcomes through <ul><li>A holistic view of pro...
<ul><ul><li>Tying the long-term goals to strategy at the government-level down to the workgroup level </li></ul></ul><ul><...
Clark County Department of Family Services Increased visibility and productivity of targeted case management activities <u...
<ul><li>Executing specific programs to attain the long-term strategic goals </li></ul><ul><li>Linking programs to resource...
U.S. Coast Guard Real-time supply chain management for improved operational efficiency <ul><li>One cohesive data system fo...
<ul><li>Linking budgets, expenses revenues together to programs </li></ul><ul><li>Delivering against budget goals and fina...
U.S. Department of Justice Real-time financial management facilitates smarter government spending <ul><li>Available fundin...
IBM Business Analytics delivers  actionable   insights  for  decision makers  at all levels of your organization, enabling...
IBM Investment in Business Analytics & Optimization Over $14B USD in Acquisitions & Internal Development 2006 2010 Social ...
IBM Business Analytics in government today Tax & Revenue Management Transportation Management Workforce Management Waste, ...
Governments who invest in technology like analytics, mitigate the Baumol Effect Outcome-Based Decision Making MANAGE UNEXP...
Achieving Better Outcomes with Data Driven Decision-Making
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Achieving Better Outcomes with Data Driven Decision-Making

What are the aspects of Smarter Government? Learn how Business Analytics solutions from IBM help government agencies improve outcomes and optimize results.

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Achieving Better Outcomes with Data Driven Decision-Making

  1. 1. Achieving Better Outcomes with Data Driven Decision-Making Gerard Mooney General Manager, Global Government and Education IBM Sales & Distribution, Public Sector
  2. 2. Baumol's cost disease is used to describe the lack of growth in productivity in public services. This lack of growth occurs because productivity gains come from a better capital technology which governments are slow to adopt. Technology investment is flat Worker productivity falls Workers' salaries rise The Baumol Effect
  3. 3. This borne out when we look at the impact of information in driving better decision-making and better outcomes Source: IBM: Break Away with Business Analytics and Optimization Study 1 in 3 Business leaders frequently make decisions based on information they don ’t trust, or don’t have 1 in 2 Business leaders say they don ’t have access to the information they need to do their jobs Predict and prepare for the future by evaluating trade-offs proactively 15X Industry Top performers Industry Under performers Top Performers Demonstrate Expertise
  4. 4. “ [Organizations] that adopted “data-driven decision making” achieved productivity that was 5 to 6 percent higher than could be explained by other factors, including how much the companies invested in technology.” Erik Brynjolfsson, economist, Sloan School of Management, Massachusetts Institute of Technology,
  5. 5. That means looking at the factors that drive performance and productivity… … and bringing them together for a full picture of performance and productivity. Financial Objectives Mission Goals Operational Requirements
  6. 6. Data-driven decision-making, improved productivity and better outcomes begins with analytics For Smarter Decision-Making Improved Productivity & Better Outcomes How are we doing? Why? What should we be doing? Reports, Dashboards, Scorecards… Query, Trend Analysis, Statistical Analysis… What-if Scenarios, Plans, Budgets, Forecasts… Predictive Analytics, Predictive Models...
  7. 7. Analytics drives smarter decision-making, improved productivity and better outcomes through <ul><li>A holistic view of programs, budgets and costs </li></ul><ul><li>Forecasting and predicting trends </li></ul><ul><li>Managing and reducing risk </li></ul><ul><li>Improving operational efficiency and productivity </li></ul><ul><li>Increasing transparency and accountability </li></ul>Mission Performance Financial Performance Operational Performance
  8. 8. <ul><ul><li>Tying the long-term goals to strategy at the government-level down to the workgroup level </li></ul></ul><ul><ul><li>Translating goals to specific objectives to ensure the best outcomes </li></ul></ul><ul><ul><li>Tying long-term goals to specific programs and program outcomes </li></ul></ul>Mission Performance Strategy to Goals
  9. 9. Clark County Department of Family Services Increased visibility and productivity of targeted case management activities <ul><li>Identified new federal revenue sources - $10 million to date </li></ul><ul><li>Decreased reporting time, freeing up social workers for critical tasks </li></ul><ul><li>Helped to monitor case worker compliance with state policies </li></ul><ul><li>Identified bottlenecks and improved business processes, improving productivity </li></ul>
  10. 10. <ul><li>Executing specific programs to attain the long-term strategic goals </li></ul><ul><li>Linking programs to resources such as budgets, headcount and other resources </li></ul><ul><li>Improving the efficiency of program execution for maximum outcomes </li></ul>Operational Performance Strategy and Goals to Execution
  11. 11. U.S. Coast Guard Real-time supply chain management for improved operational efficiency <ul><li>One cohesive data system for supply chain and logistics management </li></ul><ul><li>$500,000 saved in the first year due to improved visibility into the status of part orders </li></ul><ul><li>Better maintenance productivity through intelligent parts management </li></ul>
  12. 12. <ul><li>Linking budgets, expenses revenues together to programs </li></ul><ul><li>Delivering against budget goals and financial objectives </li></ul><ul><li>Tying budgets to specific programs and program outcomes </li></ul>Financial Performance Strategy, Goals and Execution to Accountability
  13. 13. U.S. Department of Justice Real-time financial management facilitates smarter government spending <ul><li>Available funding is quickly identified, analyzed and directed toward time-sensitive initiatives </li></ul><ul><li>Real-time, centralized financial management oversight, for more accurate and timely responses to Congressional and White House requests </li></ul><ul><li>Tailored reports on specific spending items for instantaneous access to information, which improves decision making </li></ul>
  14. 14. IBM Business Analytics delivers actionable insights for decision makers at all levels of your organization, enabling them to optimize performance
  15. 15. IBM Investment in Business Analytics & Optimization Over $14B USD in Acquisitions & Internal Development 2006 2010 Social Analytics/Consumer Insight Smart Analytics Systems Content Analytics Advanced Case Management Stream Computing Pervasive Content pureScale pureXML Deep Compression Developer Productivity Autonomic Operations
  16. 16. IBM Business Analytics in government today Tax & Revenue Management Transportation Management Workforce Management Waste, Fraud & Abuse Tracking Social Services Benefits Management Federal, State and Local Government Operations Supply Chain Analytics Budget Planning & Forecasting Capital Planning Public Safety and Security Infrastructure Management Student Achievement Economic Development Federal Grants Management
  17. 17. Governments who invest in technology like analytics, mitigate the Baumol Effect Outcome-Based Decision Making MANAGE UNEXPECTED CHALLENGES MANAGE UNDER TIGHT BUDGET PRESSURES USE DECISION-QUALITY INFORMATION DELIVER PRODUCTIVE GOVERNMENT ARE TRANSPARENT & ACCOUNTABLE WORK IN A CULTURE OF PERFORMANCE

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