1. Surname: Dermanovic Forenames: Dejan
Employee Number: 426927 Position: Buffet Steward
Nationality: Serbian Manning Agency: PC Europe
Date Joined Ship: 04/08/2012 Planned Leave Date: 10/10/2012
Appraisal Type: Final Vessel: Dawn
Customer Satisfaction
45% of Appraisal Performance
Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always
maintains a spotless and professional appearance. Very Good
Observes and identifies passengers’ service needs and offers appropriate responses without the customer
having to ask. Very Good
Demonstrates to every passenger that his or her satisfaction is our top priority by immediately acknowledging
every request, reporting issues immediately to Supervisor as appropriate, responding promptly and effectively to
resolve any service request or concern, and following up to ensure passenger satisfaction.
Very Good
Always leaves a positive last impression by providing a genuine and warm closing to the service. Very Good
Comments
Section Score 4.00
Product Delivery and Standards
35% of Appraisal Performance
Always maintains a visible profile and is available to graciously assist passengers during food and beverage
service. Very Good
Always ensures proper setup and presentation of assigned service area in line with all Company standards. Good
Maintains and restocks assigned service area in alignment with Company standards at all times. Good
Consistently processes passenger sales accurately using the Micros systems. Very Good
Verifies that all bar receipts are signed correctly and indicate the passenger name and folio number, ensuring
accuracy at all times. Very Good
Comments
Section Score 3.60
Safety and Compliance
10% of Appraisal Performance
Always follows all Company guidelines, policies, and procedures, including USPH protocols. Very Good
Always supports onboard resources and responses during increased sanitation levels driven by outbreak
situations. Good
Always follows timekeeping rules and creates accurate ILO records. Good
Always notifies Supervisor of any non-compliance with the RSA Program. Very Good
Always arranges the garbage separation system according to established procedures. Very Good
Attends regular training and applies information to maintain knowledge of products. Very Good
Comments

2. Page 2 Dejan Dermanovic (426927) Buffet Steward | Dawn | 10/9/12
Section Score 3.66
C.R.U.I.S.E. and Core Values
10% of Appraisal Performance
Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholds our
Core Values and the C.R.U.I.S.E. philosophy. Good
Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers,
officers, and crew. Good
Always maintains professional, effective, and motivated working relationships, taking into account differences in
cultures, backgrounds, and individual personalities. Needs Improvement
Proudly wears the C.R.U.I.S.E. pin and displays the Service Credo card at all times. Very Good
Comments
Dejan needs to adjust himself with the working environment taking into consideration that cooperation and harmonious working
relationship with co-worker is an important factor to succeed in this field of work.
Section Score 3.00
Summary
Overall Score: 3.72
Summary Comments: First contract and Dejan gradually adapt his role description. He is a good worker and helpful. During the
contract, he was assigned in the room service achieving very good results. He is customer oriented,
recognizes the importance of first impressions and displays good level of responsibility.
Appraiser: Ronisito Renia Salamat (Asst Maitre D Hotel) Signed on: 10/07/2012
First Approver: Silvio Zampieri (Maitre D Hotel) Signed on: 10/08/2012
3.72
Acknowledgement
(I confirm that my appraisal has been delivered to me. This does not necessarily mean I agree with the appraisal. If I disagree with the
appraisal, I understand that I can include comments or discuss the situation with the Human Resources Manager.)
Acknowledged by: Dejan Dermanovic
Acknowledged on: 10/9/12 8:56 PM
Crewmember Comments: