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What do elephants and successful contact centre managers have in common?
The African and the Asian elephant are the only two surviving species of what was in prehistoric times a diverse and populous group of large mammals. Their survival todate in spite of many hardships is testament to their adaptability and resilience to changing conditions.
The elephant is distinguished by its high level of intelligence, interesting behaviour, methods of communication and complex social structure. There are many parallels with this majestic beast and a successful contact centre.
Here are 5 of them…