Knowledge Management and Knowledge Sharing at DISA

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Knowledge Management and Knowledge Sharing at DISA

  1. 1. Defense Information Systems Agency Dedrick L. Moone Knowledge Management Lead Chief Information Office (CIO) Directorate What is DISA Doing With Knowledge Management (KM) and Knowledge Sharing
  2. 2. Defense Information Systems Agency Provide medical carePay the War-fighters Provision shipsManage parts and replenish supplies Manage transportation and maintenance Provide command and control Supporting the Department’s Mission 1
  3. 3. Defense Information Systems Agency Stratified Organization Converged Organization Strategic Framework • DISA Vision – Leaders enabling information dominance in defense of our Nation • DISA Mission – DISA, a Combat Support Agency, engineers and provides command and control (C2) capabilities and Enterprise Infrastructure continuously operating and assuring a global net-centric enterprise in direct support to joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of operations. 2
  4. 4. Defense Information Systems Agency KM Strategic Vision • Develop and maintain a transparent, collaborative, and efficient environment addressing the people, technology, and processes that enable the rapid leveraging of information across the Agency. 3
  5. 5. Defense Information Systems Agency DISA Today (AS-IS) DISA Tomorrow (TO-BE) Defense in Depth NetOps Visibility and Reporting Policy-Based Enterprise Management Next Generation Operations Support System Extensions DECC Removing Stovepipes Software as a service Command and Control Infrastructure as a Service Business services Collaboration On demand services Web 2.0 DMZ Public Internet Information services Net Enabled Services 4
  6. 6. Defense Information Systems Agency “Can’t be done here” “Innovation will be squashed” “You don’t understand our business” “I’m too busy for more work” “We’re special !” “Just another fad of the day” “I’ll just wait this out” Cultural Challenges 5
  7. 7. Defense Information Systems Agency Addressing Cultural Change • The challenge for Agency leaders is balancing. Agency leaders must relax the domain of control to promote an open environment while also maintaining sight of operations and planning. • Open environments are those that share information (vs. information hoarding), embraces opportunities and optimism (vs. paranoia and threats) and are about building and maintaining collaborative relationships. 6
  8. 8. Defense Information Systems Agency KM Vision • Evaluate the roles, challenges, and opportunities of DISA within the context of homeland, national, and global knowledge sharing. • Apply critical and innovative thinking to achieve results-oriented organizational goals. • Collaborate across boundaries to leverage talent, resources, and opportunities to achieve mission outcomes. • Create a resilient, agile, and productive organization to meet the needs and priorities of today’s and tomorrow’s war-fighter. • Commit to lifelong development of self and others as reflective leaders. • Evaluate the roles, challenges, and opportunities of DISA within the context of homeland, national, and global knowledge sharing. 7
  9. 9. Defense Information Systems Agency KM Strategic Goals • Incorporate knowledge sharing activities into DISA’s business processes. • Reduce the time and effort to find useful content and information. • Improve access to knowledge embodied in individuals. • Institutionalize knowledge-sharing as a DISA value across the Agency. • Foster the growth of DISA’s intellectual capital. • Improve DISA’s decision support capabilities. 8
  10. 10. Defense Information Systems Agency Accomplishments to Date • Developed KM Support Documents: – DISA KM Council Charter – DISA KM Implementation Plan – DISA KM Standard Operating Procedures – DISA Authoritative Source Content Framework • DISA KM Summit • Established DISA KM Council • Aligned KM with the ITIL v 3.0 Service Life Cycle Framework 9
  11. 11. Defense Information Systems Agency Accomplishments to Date • Developed internal working partnerships with: – CTO KM Working group – Field Command & Field Office KM Working group – GIG Operations group – MPS Knowledge Retention Intuition Working group 10
  12. 12. Defense Information Systems Agency Accomplishments to Date • Developed external working partnerships with: – NASA KMO – Secretary of Defense KMO – Department of Navy KMO – Department of Army KMO – FBI KMO – Department National Intelligence CIO 11
  13. 13. Defense Information Systems Agency www.disa.mil 12

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