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Using Online Tools
More Efficiently
Presented by
De-de Mulligan
Agenda
• Which Digital Tools Make Sense for Your
Organization?
• How to Effectively Manage Complaints, Inquiries,
and Requests for More Information
• Q & A (Don’t Wait Until the End, Please)
Top 10 Worldwide Social Media Channels
No Mention Of…
Confused?HeadSpinning?
Let’s Add In How You Spend Your Day
32%
28%
19%
7%
14%
Average Worker, Average Day
Email
Social Media
Slack
Texting
Work
WhichDigitalToolsMakeSenseforYourOrganization?
WhichDigitalToolsMakeSenseforYou?
• Where are your employees – physically and digitally?
• Who and where are your customers digitally?
• Who else do you need to communicate with – vendors,
suppliers, students, grantors?
Simplify YourChannels and Process
Zero to Three Channels with Consistent Communications
Whataboutbadreviews?
Ideally respond within 60 minutes –
rule of thumb – one business day with a resolution
Whataboutall thoseemailsandtexts?
Personal or phone contact the best – Unsubscribe from lists – Don’t hit reply all – Don’t respond to anything when
you’re angry, defensive or threatened – Immediately report all issues to HR
HowaboutInquiriesandCommonRequests?
Invest in and Utilize Chatbots on Your Website and within Facebook Messenger
SimplifyChannelsandProcess=HappyEmployees
Prevents Burnout and Gives You More Time to Do Your Work
Thoughts?
Questions?
February 22, 2023
MULLIGAN MANAGEMENT GROUP

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