This document provides an overview of EOH Enterprise Applications and SAP Services. It discusses the need for business transformation in order to adapt to changing business landscapes. Key trends driving this change include big data, enterprise mobility, cloud computing, and the internet of everything. The document outlines EOH's approach to helping clients bridge the strategy to execution gap through a three phase methodology of plan, build, and run. This includes gaining insights, improving efficiencies, and ensuring flexibility. The ultimate goal is to turn clients' strategies into meaningful actions through business transformation.

1. EOH Enterprise
Applications
Overview

2. Contents
3
4
5
6
10
14
22
28
PG
The need for business transformation
The business transformation journey
The need for real time analysis and availability of data and information
EOH approach - how we turn strategy into meaningful action to bridge the gap
Market / business trends
EOH enterprise information management services
EOH as an enabling partner for SAP services
EOH Enterprise Application Management in relation to SAP services

3. 3
Today’s
technology line
of business is
becoming an
integral part
of determining
and executing
business strategy.
EOH Enterprise Applications
SAP Services
Overview
The need for business
transformation
In order to meet these challenges and adapt
to this new landscape, businesses need to
come up with new strategies. On one level,
these strategies need to meet the need to
turn information into actionable intelligence.
Information needs to be accessible in a single,
real-time repository with a unified context.
But at an even more fundamental level, they need to
embrace the sea of change that technology lines of
business are facing. Today’s technology line of business
is no longer just a support services provider, nor is it
merely a cost centre providing a technological support
function for the business. It is becoming an integral part
of determining and executing business strategy. Because
the technology it provides is so widespread, it is able to
create differentiation, generate revenue, enable customer-
centricity and foster business growth.
Which means that the business approach to technology
needs to encompass this positioning – and the technology
line of business needs to become a service provider that
helps to develop and enable business strategy.
IT AS A SERVICE
This is broadly known as the “IT as a Service” model
(ITaaS) - the provision of technology as a service, with
the technology line of business operating as a business
within a business.
It is a demand-driven technology delivery model that
treats technology as a commodity, funded through
service consumption by the rest of the business. It has
a business focus as well as a technology focus. ITaaS
is a way of packaging technology to be easy for internal
clients to consume on demand.
This means complementing technology provision with
knowledge of the overall strategic business objectives,
and a thorough understanding of how all the other
business divisions need to operate in order to serve
these objectives.
This approach is business-focused rather than cost-
focused, leading directly to improved levels of business
agility. As this shift is implemented, efficiencies are
gained and deployment times reduced. This also means
that value is derived more quickly.
Clearly, this new operational model requires
a new mind set, with new skills, processes, policies
and approaches.

4. 4
The “Clear Enterprise”
A well-run, “clear enterprise” is one that is characterised
by the ability to overcome complexity and operate with
speed, relevance and accuracy. It is prepared for risk
and uncertainty, and able to adjust its strategy as market
conditions change. It remains accountable to all its
stakeholders and their demands.
The well-run, “clear enterprise” is:
1. Transparent
2. Accountable
3. Agile
4. Customer-centric
5. Collaborative
The process of changing an organisation into a clear
enterprise that can meet all the challenges of the new
business landscape by introducing effective new strategies
is a journey of transformation…
THE JOURNEY TO TRUE BUSINESS
TRANSFORMATION
Success in the modern-day organisation
requires understanding and addressing the
challenges of the dynamic and fast-changing
business landscape.
It demands the development of new business strategies
that take these trends into account, and transform
businesses to enable them to take advantage of them.
Organisations need to respond quickly, relevantly and
accurately. They also need to manage the risk and
uncertainty that comes with this, and adjust accordingly.
The strategy also needs to be executed successfully.
To achieve this a business needs to go through a
transformation process.
Technology has to support tactical and strategic decision
making as well as day-to-day operations, ensuring
continuous alignment and allowing the organisation to
bridge the gap between strategy and execution.
We’ve seen that this requires real-time analysis of big data,
making this information and the actionable intelligence that
flows from it accessible to everyone who needs it, and
crafting a business intelligence approach that can ensure
this happens on a continuous basis.
This is what bridges the gap between strategy and
execution.
The business
transformation journey
Continued business
success depends
on adapting to
change.

5. 5
Strategy to
execution – bridging
the gap:
Taking big data,
analysing it in real time
and delivering it to the
professionals who need
it, when they need it,
where they need it,
whatever they need it on.
BRIDGING THE GAP BETWEEN
STRATEGY AND EXECUTION
Real-time information brings clarity, insight and
transparency to the business. It allows decision makers
to see, think, and act clearly to understand the demands
and risks, formulate smart business strategies, and take
transformative actions to implement these strategies.
The need for real time
analysis and availability
of data and information
Successful business transformation –
bridging the gap
Fast-changing
business landscape
Understanding & insight
- The Clear Enterprise
BRIDGING THE GAP
Real-time data
analysis and access
Strategic
response
formulation
Implementation
& execution

6. 6
We bridge the gap
from strategy to
execution -
ensuring that you
get it right first time.
EOH approach - how
we turn strategy into
meaningful action to
bridge the gap
EOH ENTERPRISE APPLICATIONS
- THE CATALYST FOR BUSINESS
TRANSFORMATION
We view the business intelligence technology
only as an enabler that will deliver the
intelligently transformed information to each
user within his/her own context, on the
platform of their choice and in a format that
is the easiest to consume for their role in the
decision making process.
We provide the methodology and systems to turn the
strategic vision into a reality.
Professional, value based partnerships are key to this
process. Your organisation gains a business partner to
assist with your transformation process. It’s a commitment
that extends beyond just the provision of technical services.
We take the time to understand a business, what it is trying
to achieve strategically, and what it needs to get there. And
we walk with you every step of the way.
The EOH Enterprise Applications
approach
The EOH approach is a blended one. It combines a
functional team on the ground, responsible for process
analysis, testing, training and support, with a skilled backup
complement of technical resources that remotely access
the solution environment to deliver additional technical
expertise.
The programme structure makes specific allowance
for our partners to appoint their own dedicated project
managers, and functional and change management
resources, who work with our team on the solution.
Our customer-focused ecosystem
We have developed a customer-focused ecosystem that
enables businesses to gain strategic insight, accelerate
innovation, ensure return on investment, and achieve
breakthrough results. We make organisations more
effective through our people, skills, experience and depth
of knowledge, clarity and partnership. We provide business
advice and expertise – and the technologies that enable
successful transformation and strategy implementation.
The EOH ecosystem puts the collective knowledge and
expertise of our experts at the disposal of our partners,
striking a balance between the innovation necessary to
adapt to changing conditions, and the leveraging of proven
best practices.
We help organisations to align strategy with execution - to
address short-term challenges while building a foundation
for continued productivity and growth. This enables them
to follow through on the strategic initiatives that are critical
for success in today’s economy.
Insight – the bedrock of effective
decision making
Accurate, timely and relevant information allows a
company to understand business conditions, evaluate risk
and improve decision making. To develop effective and

7. 7
HOW WE TURN STRATEGY INTO
MEANINGFUL ACTION:
Three Key Transformation Phases
We follow a simple, powerful, proven methodology in
helping our customers transform strategy into
successful execution...
1. PLAN 2. BUILD 3. RUN
proactive business strategies in response to changing
market circumstances.
We help companies to gain the insight and clarity
necessary to start their transformation journeys.
Efficiency – the key to sustainability
and profitability
Efficiency optimises a business to make it more
competitive and achieve sustainable operations. It reduces
costs and wasted expenditure, maximises the smart
utilisation of resources and improves productivity. We help
companies to identify and remove inefficiencies and enable
efficiencies by optimising processes.
Flexibility – responding effectively to
deliver value
The ability to respond more quickly to evolving conditions
and shifting customer requirements, and to capitalise on
opportunities as they emerge are critical aspects of a
successful strategic transformation process.
We help companies to capture demand signals and
incorporate new ideas into business processes and
networks. Improved agility at the operational level allows
them to more effectively modify business processes in
order to achieve strategic transformation.
1. PLAN: Leverage our innovative technology-
powered business systems
This phase allows an organisation to:
Discover new business opportunities
Our business transformation services help to identify
innovative growth opportunities and leverage options for
flexibility.
Define required and desired processes and establish
good governance
Our SOA governance service provides a GRC (governance,
risk, compliance) assessment and analysis, allowing for
the development of a transformation programme.
Create an executable roadmap and budget
Our services are productised to meet the needs of
organisations of all sizes, representing any industry, so
that our expert consultants can deliver clear, actionable
plans quickly and affordably for the organisation.

8. 8
EOH Enterprise
Application
Management’s
proven
methodology in
SAP services
involves driving
initiatives that
enable INSIGHT,
improve
EFFICIENCY
and ensure
FLEXIBILITY.
Align business and technology strategy
We provide implementation planning to help organisations
successfully implement technology to meet their
business goals.
2. BUILD: Ensure transformation and
project success
This phase includes:
• Proactive identification and mitigation of risks
• Regular checks for technical risk analysis and
landscape continuous improvement
• Establishment of project process and quality controls
for on-time, on-budget implementation
• Quality assurance for technical and processes aspects,
as well as industry-specific and change
management initiatives
• Best-practice project management, and quality and
risk management
• Effective and efficient test procedures
• Implementation and management of comprehensive and
replicable testing processes, delivering reliable results
• Building employee skills
• Assessing the impact of the organisation’s education
strategy, and fine-tune its training activities
3. RUN: Implement efficient end-to-end
operations solutions for sustained success
This ongoing phase allows an organisation to:
• Continuously improve and successfully operate
solutions more efficiently with higher reliability and
availability
• Optimise the operations of technology solutions and
critical business processes using an overall blueprint
• Fully protect the solution environment and
ensure stability
• Gain technical account management for the entire
life cycle of the solution, with support for end-to-end
solution operations

9. 9
1. PLAN
People
Insight
Strategy Execution
Efficiencies
To bridge the gap from
Flexibility
Knowledge Clarity Relationships Partnerships
Our customer-focused ecosystem
Enables a proven methodology
That delivers
Ensuring successful business transformation
2. BUILD 3. RUN
t
EOH Enterprise Applications - Transformation Roadmap
9

10. 10
Market / business
trends
THE NEW BUSINESS LANDSCAPE
So we see that the modern business world
is becoming increasingly complex, with
technology exponentially increasing the
pace. A hyper-connected world has created
immediacy in every sphere of human
interaction, not least the business realm.
To fully understand the ways in which this all affects
business reality, we need to get a meaningful global view of
the main influencing forces. At this level we can identify 5
major trends that are shaping the new business landscape:
The key trends all come together to create a new
business landscape to which organisations need
to adapt.
The overall result of these trends is that enterprises
are confronted with a business landscape where
many different types of information (structured and
unstructured, quantitative and qualitative, transactional,
social etc.) are generated by all manner of devices. And
because no application can run without information,
all of this information needs to be fed to all manner
of applications. This information is only usable and
meaningful if it can be delivered, used and analysed in real
time, otherwise it becomes redundant. The information
analysis needs to provide actionable business intelligence,
which then needs to be fed to the right people at the right
time using cloud services. And this needs to be accessible
from anywhere, on a plethora of difference devices.
Data - from all sources: structured, unstructured,
quantitative, qualitative, transactional, social
Big Data
EIM
Cloud
Mobile
Applications – all business applications use data
Real-time analysis
Real-time cloud delivery
Anywhere, anytime access
Enterprise mobility
Internet of Everything

11. 11
BIG DATA
Enterprise information management (EIM)
is facing a major evolution, in the form of
what has been dubbed “big data”. Businesses
need to come to terms with how to manage
the increasing variety, volume and velocity
of information The challenge is to create a
complete, robust and collaborative information
management platform that can deliver the
right information exploration and visualisation
abilities, in order to gain accurate, timely
insights.
This encompasses all aspects of information handling,
from information management, information sanitation and
quality control, to information validity, analysis, presentation
and governance. The increase in information velocity also
means an increase in what can be termed information
volatility – the rate at which information loses its validity and
becomes outdated.
When one looks at all the facets that comprise big data, the
extent of the challenges become all too clear.
ENTERPRISE MOBILITY
Mobile devices are having far-reaching effects on the
enterprise. There has been a proliferation of diverse mobile
devices in the workplace. Around this has developed a vast
ecosystem of operating systems and mobile applications.
Even further challenges are posed by the BYOD (Bring Your
Own Device) scenario:
The new world of
mobile work
A quarter of all devices used for
work are mobile devices.
More than half of all information
workers use three or more
devices for work.
Over 50% of these devices
are BYOD.
Big data characteristics
that present challenges:
• Volume – the sheer amount of
information that needs to be
stored and analysed
• Variety – the many different
forms of information, from
quantitative numbers right
through to information contained
in videos and emotional response
feedback tools
• Cost trade-off – the expense of
storing, managing and analysing
information relative to the value
derived from it
• Perceived value – on the
one hand, just because it is
information doesn’t mean it
has value; on the other hand,
not seeing immediate value in
information doesn’t mean it isn’t
there
• Structure – some forms of
information are highly structured;
others completely unstructured

12. 12
Never before have your enterprise employees worked on
so many disparate mobile devices – most of which the
enterprise does not own, or possibly even know about.
The challenge is to manage mobility in a way that aligns
business processes with mobile functionality, and vice
versa, and to support the use of multiple disparate mobile
devices and platforms in the workplace.
A further challenge is posed by the “Internet of Things”,
with widespread device use and connectivity, and
systems and devices or mobile computing becoming more
intelligent.
The device management, information control and security
challenges touch on every aspect of the enterprise:
Application management
Application life cycle management threatens ROI, which
is exacerbated by the vast number of mobile operating
systems.
Governance
Existing compliance and management models need to be
extended to co-exist with mobility and devices that are
essentially beyond company control.
CLOUD COMPUTING
Cloud computing is not merely a set of technologies; it is
a new business model that affects almost every aspect of
an organisation. It is an approach to aligning technology
with business strategy and needs – in ways that offer
unprecedented business flexibility and agility.
The cornerstones of cloud computing are interconnectivity
and collaboration between technologies and services,
made possible through an overarching cloud framework
that integrates everything and supplies the requisite
information that all the constituent services use.
The cloud computing approach offers
several advantages over a “traditional”
technology infrastructure approach:
Instant provisioning - it is much easier to expand
infrastructure and services as required. This eliminates a
significant amount of resource wastage, through the ability
to quickly provision on demand, and reduce when the
capacity is no longer necessary.
Resource optimisation - cloud computing makes it
possible to more accurately match technology and
services to actual business needs. The above-mentioned
provisioning ability means that technology infrastructure
and resources are more tightly aligned with business
strategy, allowing the technology resources to function as
close to optimal return on investment as possible.
Improved accessibility – cloud computing creates superior
ease of access to services, applications and information.
These are available to everyone in the enterprise no matter
where or when they are required.
Collaboration – improved accessibility creates improved
collaboration, allowing enterprise professionals to work
together more efficiently and productively.
Reduces infrastructure sprawl – by closely matching
infrastructure and services to actual business needs, and
by using virtualisation, cloud computing reduces the amount
of physical hardware required. This in turn reduces energy
consumption.
The corollary of cloud computing’s ability to match
infrastructure and resources to business strategy is the
need to define a cloud strategy that matches the
business case.
Of course cloud
computing poses
challenges. It
requires a change
in perceptions and
the adaptation of
systems, skills
and behaviour.
Careful planning,
provisioning
mindful
implementation
are needed.

13. 13
The Internet of Things
Technology and the digital world are a crucial part of the
way we do business in the new era. We are witnessing
another evolution of enterprises in which smarter
businesses will have to transform the way in which they
provide and differentiate value to take advantage of the so-
called “Internet of Things”.
As systems and devices or mobile computing
becomes more intelligent - integrated smarter
systems are needed to unlock this previously
untapped potential.
Big data needs to be analysed and fed through as timely
business intelligence, which requires real-time computing.
It needs to be available on mobile devices and must be
distributed via the cloud.
Right now Africa offers what is probably the most
compelling investment climate in recent times. Some of
the largest and well known multinational companies are
successfully executing growth strategies in Africa. This is
an area we are currently closely observing with a balanced
risk attitude.
Employee training remains one of the highest return
on investment activities a company can engage in.
Customised and agile training is rapidly becoming the way
to grow employee skills and at the same time notch up
value in this industry.
Our commitment to training goes well beyond meeting
compliance codes and reaffirms our place as industry
thought leaders in the way which we bridge the gap
between strategy and execution.
Enterprise Information Management
Enterprise Information Management (EIM) is squarely at
the centre of trends influencing the modern enterprise
environment. This is so because it encompasses all the
approaches, methods, processes and technologies that
allow enterprises to manage and maximise the value of all
the available information.
This makes it a crucial element in developing appropriate
business strategies and achieving the business
transformation required to adapt to an increasingly
complex and dynamic business environment.
EIM needs to take an approach that matches information
management processes with the organisation’s strategic
objectives and the disparate needs of those who
consume the information. This requires efficient and
agile information management, including all aspects
of information creation, capture, distribution and
consumption. The ultimate aim is to present information as
a business asset that is secure, easily accessible, accurate,
meaningful and timely.
Cloud computing
business challenges:
• Decision support framework
to determine the right cloud
services
• Flexibility of cloud
infrastructure and cloud
services
• Expertise to handle complex
build, implementation and
management demands
• Control of the cloud
environment - with
transparency, cost control
and seamless integration

14. 14
EOH enterprise
information
management services
EOH ENTERPRISE INFORMATION
MANAGEMENT SERVICES -
ENSURING SUCCESSFUL
IMPLEMENTATION
A successfully EIM implementation requires
that an organisation first define its purpose,
analyse who it is as an organisation, and
decide where it wants to go in the future.
Even more importantly, the organisation needs to pinpoint
its strengths and weaknesses, core competencies and
define the areas in need of improvement.
Because every EIM implementation entails a certain level
of business and technical risk, an organisation needs to
define all of its individual requirements and operational
needs as early as possible, to avoid additional costs, time
frame over- runs, organisational instability and resultant
business interruption.
A. Implementation planning
“By failing to prepare you are preparing to fail” –
Benjamin Franklin.
True success requires good strategic planning – especially
at the beginning of an EIM initiative. The real work
starts once the requirements are gathered, the RFPs
are answered and the enterprise software is selected.
Organisations need to figure out exactly what the future
implementation and execution is going to entail.
This demands using experts who know the specific
industry, the software, and what it takes to achieve on-
time implementation that is also within budget. Perhaps
more importantly, who have the ability to ensure that the
organisation actually realises all the business benefits
from the system.
EOH has exactly that level of expertise. Our
implementation planning service not only helps ensure
that the system is implemented correctly, but that the
technology helps the business transform into the very best
version of itself.
EOH Enterprise Application Management has the
experience, team and methodology to plan for a
successful implementation.

15. 15
Elements of successful implementation
planning:
A successful implementation requires a combination of
factors. The business case needs to be finalised, and the
true cost of ownership determined. A solution design
must be crafted that takes into account the gaps between
requirements and system capabilities, and all the custom
configuration requirements and legacy system integration.
Strong project management must be in place, including a
project governance framework. Business process re-
engineering requirements must be clearly delineated and
with this must come comprehensive organisational change
management planning. This needs to take into account the
change management needs and timeline, and include all
relevant factors like communications, training, stakeholder
alignment initiatives, change impacts and so forth.
Following this, phasing and cutover strategies need to be
put in place, along with a information migration strategy.
Resource requirements for all of this must be clearly
defined, both internal and external, and comprehensive
definitions of roles and responsibilities set out.
B. Enabling ability, thought leadership
and innovation through people
Because most organisations don’t have the internal
IP to handle the complexities and workload of an EIM
implementation, we help to provision them all.
Our specialties include mobile workforce recruiting and
human resources training. We use the latest technologies
and work either together with the HR department’s
existing practices, or create an independent model specific
to each partner’s needs.
We provide functional and technical expertise that offers:
• A clear focus on business improvement and
organisational readiness
• Industry knowledge and insight to match each partner’s
area of business
• Integration of software technical competencies with our
core consulting service offerings
• The best resources for the job
Examples of some of the network of consultants, leads
and managers that EOH can provide:
1. ERP implementation project managers and program
managers
2. Functional experts certified in SAP and other leading
technologies and systems
3. Organisational change managers
4. Business process analysts
5. Information strategy and information migration analysts
6. Solution architects and system integration experts
7. System and business process testing managers and
analysts
8. ERP system trainers
9. Functional experts in financials, accounting, supply chain
management (SCM), warehouse management (WMS),
logistics, customer relationship management (CRM), &
other key ERP modules
EOH also offers all levels of technology support for ERP
software selection and implementations, including end-user
training, technical troubleshooting and organisational change
management services.
C. Optimising business
An EIM implementation is a perfect opportunity to optimise
performance through improved business processes
and operational governance. We offer various levels
and services to give organisations the flexibility to pick
the level of improvement they want to achieve. Process
re-engineering can be deployed at any point in the project
life-cycle.
Our business process re-engineering helps
organisations fundamentally rethink and radically
redesign their existing business processes to
improve both efficiency and flexibility.
We use the Six Sigma principles of improvement in our
business process management service. The result is a
comprehensive and holistic analysis of the current business
state and a detailed recommendation for improved efficiency
and operational excellence, aligned with the organisation’s
overall executive and operational strategy.
D. Business re-engineering focus areas
We focus on the following areas:
• Benchmark assessment
• Process mapping
• Six Sigma analysis and improvement
• Technical blueprint
• Organisational readiness assessment
• Change impact analysis
• Organisational structure redesign
• Financial impact assessment
• Business case and ROI
• Continuous process improvement
• End-user and executive training
• Leadership and organisational change management
support and services

16. 16

17. 17
E. Enabling skills development & training
Training and knowledge transfer are challenging aspects
of a successful EIM implementation. Our team and our
partnerships with some of the leading experts for each
software solution, allow us to provide world-class custom
training and documentation. This is typically more effective
than generic vendor training materials.
Our core training includes:
• Upskilling strategy and planning
• Develop course materials by customising software
vendor documentation to fit specific business processes
• Functional and technical training for SAP ERP systems
• End-user process and system training
• Alternative non-classroom training, such as on-demand
training and online materials
• Customised training based on employee and operational
needs
Additional ERP Training Opportunities
1. Executive or Steering Committee training
2. ERP selection processes
3. Project management best practices and ERP
implementation tools
4. Organisational change management and
communications planning
5. Business process re-engineering
6. ERP benefits realisation and ROI
7. Customised training based on Core Team needs
F. Customised, bespoke roadmap
to success
An important part of our service is defining and developing
the organisation’s roadmap to EIM success. An assessment
of the current business and technological environments,
coupled with a definition of business objectives and
technology operations, is a first step to defining how
to address systems going forward. And it’s a crucial
component of success.
In this way we help to minimise long-term system risk
and costs while providing a clear strategic roadmap for
continued organisational success.
EOH helps organisations define ERP, CRM, enterprise
software and technology strategy by facilitating the following
consulting activities:
• Definition of business and technology strategic vision for
the next three to five years
• Assessment of the current portfolio of enterprise
systems and technology infrastructure
• Benchmarking of current strategy and environment
• Cost-benefit assessment of portfolio of current
enterprise systems
• Cost-benefit and ROI analysis for potential replacement
systems such as ERP, CRM, financials, accounting,
supply chain management and other core enterprise
systems
• Evaluation of potential technology and enterprise system
options
• Development of five-year roadmap for ERP and
technology implementation and benefits realisation
EOH minimises long-term ERP system risk and
costs while providing a clear strategic roadmap for
continued organisational success.
EOH Approach
Organisations know they must change to remain innovative
and respond to ever growing customer demands. However,
they lack the necessary means to drive successful
transformation processes. Change is a must and one good
example of structural change affecting organisations these
days consists of shifting from a linear business model –
where customers sit at the end of the chain – to a customer
centric business model (as per the illustration below).

18. 18
Our proven methodology on Business Transformation will
assist you in defining a roadmap to deliver efficiencies and
effectiveness across core operating value streams, value
chains and across their different businesses.
By identifying core issues, detailing specific
recommendations and ensuring effective and sustainable
implementations, EOH is able to offer a complete,
holistic Business Transformation Programme to
ensure that all components of a business work together in
support of the corporate strategy.
G. EIM implementation – our structured
approach
We help public sector organisations plan and manage their
EIM implementation projects to realise increased benefits
and minimise disruption and delays – and help ensure the
best return possible.
This includes complete EIM project management and
support. It also includes implementation planning,
organisational change management, customised
workshops, project recovery, and our Boot Camp training.
Why are so many companies failing in doing so? It is
our view that the following contributes to the business
transformation conundrum:
• Missing Industry Best Practices
• Not enough resources
• Insufficient staff up-skilling
• Limited risk mitigation
• Lack of innovation know-how
So, how can business transformation be achieved in a
smooth non-disruptive way, considering the challenges
above?
When you are transforming, you need the support to
enhance your team’s skills and to do it “right-first-time”
- you can’t afford mistakes.
You are looking for advice, guidance, and assistance to be
successful and some of the keys to success include:
1. Well-set priorities and realigning resources
2. Risk mitigation
3. Obtain and retain expertise, when needed
4. Rationalised processes and technologies across the
organisation
5. Control costs while maintaining effectiveness

19. 19
Managing scope
• Manage all aspects of implementation
• Ensures all components delivered on schedule and at
the determined price. We also negotiate reduced costs
on third-party systems.
• On-site expertise at any and all points of a project,
including initial planning, software selection, in-progress
implementations, upgrades and project recovery.
• Improved total cost of ownership.
Proven methodology
Rather than focus strictly on the functional or technical
aspects of an implementation, our broad and independent
experience enables a more effective implementation than
an organisation can typically achieve by itself or with
a software vendor, systems integrator or value-added
reseller (VAR).
TIMELINE
Project Management
Trusted partner activities
Initiation Executing
Controlling and monitoring
Installation
Technical
training Configuration Go Live
Closing Live
Business
blueprinting
• Project charter
• Scope Definition
• Team Defnition
• Project Plan/Milestones
• Risk Management
• Budget Development
• Business Process
Re-egineering
• Communication
• Training
• Data Migration Planning
• Process Simulation
• Testing
• Customisations
• Governance
• Vendor oversight
• Risk mitigation
• Reporting
• Customer planning
• Cutover assessment
• Data migration
• Compliance
• Verification
• Data archiving
• Benefits
realisation
We serve as the single point of accountability by focusing
on the following activities:
• Program management of vendor and internal client
resources, project plan and budget
• Comprehensive business process re-engineering and
workflow definition
• Incorporation of lean manufacturing, Six Sigma,
and other industry-specific skill sets into the overall
business transformation
• Improvement of technical infrastructure
• Alignment of implementation with business
requirements
• Risk management and mitigation planning activities
• Organisational change management, communication
and training activities
• Integration between the core system and business
processes, systems and stakeholders
• Definition of measures of success
• Optimisation of measurable business benefits
• Functional and technical development and support
Based on years of ERP implementation experience, EOH
uses a comprehensive set of analytical tools and guidelines
to drive completion of ERP project milestones, deliverables
and results.
Data migration

20. 20
Implementation Checklist
Process Definition and Workflow
Training Needs Assessment
Project Management Office (PMO)
Communications Plan
Customise and/or Tailor Training Materials
Customisation Requirements
Fit-Gap Analysis
Security Profiles
System Validation
Compliance and/or Internal Controls
Go-Live Checklist
Go or No-Go Assessment
Conference Room Pilots
Testing – Software and Integration
Core Team Training
End-User Training
Forms Definition and Reports
Information Migration Planning and Execution
Benefits Realisation Plan
Technical Solution Architecture
Post Go-Live Audit
Help Desk And Support
Localisation
Requirements and Validation
Solid Budget
Business Case

21. 21
Software selection Business Integration Services
Executive alignment & support
Communication & ownership development (includes change readiness activities)
Technical environment / architecture development Technical support
CutoverERP configuration
Reports, interface,
extensions and
conversions development
Data conversion
Org model & value analysis Training deliveryJob design, sourcing,
transition planning
Training strategy,
standards & requirements
KPI identification
Business case development
& maintenance
Measurement Capability
Development
Performance mgmt/
benefit realisation
Training
design
Training material &
procedure development
Post implementation support
Testing
Process design
Change impact analysis
TIMELINE
Trusted partner
activities
H. Organisational change management
We provide the training, techniques and strategy to help
your people understand and support your new system.
Our consultants thoroughly understand organisational
change management. We also understand that successful
implementation projects are less about technology and
more about people and processes. We help organisations
to develop, actualise and sustain long-term organisational
changes to best realise measurable business
improvements.
We focus on tangible bottom-line results, key performance
indicators and investment returns, using best practices
and our proprietary Organisational Change Management
Methodology. And we go a step further...
We continue to ensure that gains are realised by
addressing the human factor. We work hands-on with
staff to ensure familiarity with the software as well as any
changed roles, responsibilities or processes. We have a
proven ability to increase employee buy-in and overall
operational productivity.
Organisational Change Management Focus Areas:
• ERP organisational assessment, change, design and
support
• ERP performance measurement and optimisation
• Training needs analyses and content development
• Training delivery and follow-up
• Communications planning and execution
• Post-implementation audit to track and report progress
versus the business case
• Obstacle identification and solution implementation
• Organisational enhancements designed to fully optimise
new enterprise technologies
Org change
management

22. 22
EOH as an enabling
partner for SAP
services
BENEFITS OF PARTNERING
WITH EOH
Within our previously discussed approach
of bridging the gap between strategy and
execution by aligning technology strategy
with business strategy, we provide a
comprehensive portfolio of services to unlock
the business benefits that software and
process implementation provides.
Our portfolio of services offers our partners the
comprehensive assistance they need to get the most from
their technology investments, and gain the highest value
from their solution purchases.
We give our partners the ability to optimally leverage their
technology investments, connect people and business
information, and change in response to new regulations,
new customer needs, or completely new markets, with
ease and confidence.
Our differentiated offerings – covering the full
business process life cycle from planning to building
to running
Our expert consultants, methodologies and tools allow
our partners to get their software up and running fast.
They enable flexibility and innovation, and keep solutions
operating at peak levels. So that technology can be used
effectively to realise strategic goals.
We offer a broad suite of services, using our extensive
process knowledge and solution expertise. These include
outsourcing services such as hosting and application
management, and services around new product
introduction.
This makes us a reliable partner that can cost-efficiently
plan, build, and optimise solutions to deliver measurable
benefits.
We also offer services, education courses and products
that help transfer knowledge and skills to ensure that our
partners get the most value from their technology solution
investments.
Why does COE
matter?
The sustainability of our
cluster depends on it to:
• Reduce time to value
• Reduce reputation risk
• Reduce risk of project
failure
• Increase ability to adapt
quickly
• Ensure compliance
(Methodology)
• Enhance customer
experience
• Grow the business

23. 23
The EOH Enterprise Application Management COE Capabilities Framework
Effectiveness
Doing the right things ...
Business orientation
Business value
Establish and/or increase Business
and IT alignment
Enable business process
innovation and efficiency
Customer COE Capability Framework
Reduce the total cost of
ownership for IT
Improve customer satisfaction
and create new capabilities
IT cost excellence
Customer
COE
Strategy
Governance
Processes & Functions
Tools & Standards
Organisation & Workforce
Customer COE
Customer COE
Customer COE
Customer COE
IT service excellence
Doing things right ...
Efficiency
Centre of excellence
EOH has a fully functional SAP Certified Centre of
Excellence (COE). Its highest priority is to safeguard the
stable operation of SAP solutions. This goes way beyond
bug fixes and general support. It is based on complete
application management and is linked to all our other
technology and other lines of business in order to provide
integrated quality management for our partners.
We align all our implementation partners with COE standards
and methodologies. The focus is on aligning operations
with business goals to increase efficiency and operational
capabilities while lowering costs. We have the capacity to
address unplanned resource demand, as well as offering the
cost savings of a service-on-demand offering.
Our COE currently services almost 3 000 users, who benefit
from our ability to help identify strategies that address the
challenge of managing increasingly complex SAP solutions.
EOH COE deliverables
Our primary aims are to provide managed services for SAP
solutions, through an end-to-end solution orchestration.
We use the rapid adoption approach based on best practice
standards. This helps our implementation teams to increase
the transparency of business processes, minimise downtime
to boost system and business process availability, and
reduce total cost of ownership. Our COE aims to stimulate
innovation by keeping partner’s software up to date and
able to meet changing requirements. We also provide skills
training and expertise on demand.
Our key deliverables include:
• Standardised end-to-end operations processes
• Automated and proactive technology (rather than
manual & reactive technology)
• Quality oriented technology operations
• Quality assurance of technology operations
• KPI-driven continuous improvement
• Central planning and collaboration
• Issue resolution management
• Reporting as a single source of truth
• Full cycle solution documentation

24. 24
r
t
Holistic program
management approach
to reduce risk
Cohesive plan based
on quantifiable value
Formal EOH
commitment to
Delivery Excellence
Cost effectiveness
through project /
delivery synergies
Customer
Success
Portfolio
Management
Quality
Management
Proven
Practices &
Tools
Subject matter
expertise
Engagement
model
COE Value Proposition and functions

25. 25
Unclear Priorities
Inability to respond / assess impact
of changing business context
Stakeholders
IT development
IT development
IT development
IT operations
IT operations
IT operations
IT operations
IT operations
IT operations
Inefficient processes
Lack of standard processes
Lack of standard tools
No overall governance
Constant
emergencies
Results in high
operations spent with
limited value addDelivery Risk
Business escalations
demanding senior
managment attention
Reactive
Unable to prove benefit vs. cost
Not in sync with business
Lack of continuous
feedback / improvement
Typical support - Reactive and Inefficient
Why is this more important today than ever before?
Channels to market are more complex than ever
Access to channels are more competitive than ever
Path to market is now not always clear
Business demands quick results
An innovative portfolio or solution has the potential to define the
operational model and develop customer trust
Business
Strategy
COE

26. 26
Run and Optimise
SAP services from EOH enables end-to-end processes that make the COE function run like a business
Clear priorities
Recognized as a true
business partner
Business and IT integration
Clear and unified demand
End-to-end processes
Application Lifecycle
Management platform
IT does more with less
Reduction of waste through
clear priorities
Run IT like a
business
Transparency of
contribution vs. cost
Evolve from reactive to
proactive mode
Minimal firefighting
Problems have been
recognized and mitigated
High level of automation to
minimize operator error
Stakeholders
IT development
IT development
IT operations
IT operations
IT operations
IT operations
IT operations
IT operations
Business
Strategy
COE

27. 27
Roles and Responsibilities
Capability Head
Run the Projects
like a business to
maximize Value
• Demand Planning
• Forecasting
• Scheduling
• Resourcing
• Increased participation
as a trusted advisor
• Develop long-term goals
• While sharing short-term
objective for priority
involvement
• Drive overall joint
delivery strategy
• Utilisation 80/20
• Solution Architecture
• Interviewing
• Mentoring
• Roadmap
• Delivery Management
• ncreased number of
successful projects
• Translate business
requirements into program
deliverables
• Coordinate support needs
via the Project Office
• Drive support roll-out plan
• Utilisation
• Subject Matter Expertise
• Research / Workshops
• Better use of highly skilled
consultants
• Ensure business
processes are
implemented
• Ensuring proven
methodologies is utilized
to drive a long-term
sustainable solution
• Customer Satisfaction
• Project Council
• Risk & Quality
Management
• Reduced number
of incidents and
problems that impact
business
• Secure implementation
success in terms of
quality, scope and time
Drive priorities to
support business and
operational goals
Execute
on time / Resource
Management
Ensure no disruption
of business
systems & users
Solution Management Delivery Team Quality Management
(PMO)

28. 28
EOH Enterprise
Application
Management in relation
to SAP services
EOH is a South African company and an
Alliance Services partner of SAP. We are a
one-stop shop for all your SAP requirements.
Our proven expertise with helping private
and public sector customers such as Road
Accident Fund, City of Cape Town, City of
Tshwane, Transnet, Sasol, Impala Platinum,
Denel, PG Glass, etc. enables us to offer
predefined and preconfigured solutions for all
the industry verticals in which we operate.
Your organisation will benefit from our local SAP
experience and global expertise, coupled with our
extensive knowledge and experience. We have the capacity
and certifications to meet the full spectrum of your
requirements. We are a BEE Level 2 organisation and truly
committed to sustainable transformation.
Today EOH Enterprise Application Management
Services is the largest SAP partner on the African
continent. We have built the broadest set of specialist SAP
competencies and industries, focused on ensuring we are
able to provide our clients with specialist SAP solutions and
consultants to meet their specific business needs.
We have a pool of over 800 SAP consultants located in 3
hubs in South Africa and 4 offices on the African continent.
These specialist practices include:
• SAP HANA
• SAP Mobility
• Real Estate
• Utilities
• Enterprise Asset Management
• SAP MII
• Workforce Management
• SAP HCM
• Retail
• Mining
• Hybris
Our unrivalled industry focus means we have certified
SAP solutions in the following industries: local
government, public sector, utilities, retail, real estate,
mining and manufacturing.
Our office locations include: Gauteng, KwaZulu Natal,
Western Cape, Maputo, Nairobi, Marrakech and Luanda.
Innovation is central to our quest of providing the
most appropriate business solutions to clients to
ensure their business goals of enhancement, efficiency
and increased profitability are enabled on SAP software.
We have been pioneers over the last couple of years in
making HANA and SAP Mobility solutions widely available
to the African market. We also have made strategic
investments in emerging SAP technologies such as Cloud,
Hybris, Success Factors and POS solutions to ensure we
are able to maintain and grow our trusted partner status
with our customers.
We have over 90 customers across the African continent
and continue to provide services in the areas of new
implementations, enhancements and upgrades, as well as
outsourcing and managed services.
Being JSE listed, EOH strives to be a responsible
corporate citizen with appropriate governance and
oversight structures prominent in how the business is
run. Customers can therefore be assured that their risk in
undertaking far-reaching SAP programmes is significantly
reduced by choosing EOH as their partner.
Our client base includes some of the foremost South
African private and public sector organisations who have
been and continue to be loyal clients of EOH due to our
track record of delivering quality SAP solutions.
Value Added Services
All our services and solutions are delivered with
complementary processes that strongly support the
success of any engagement. These include project
management, capacity planning, quality assurance,
vendor management and asset management – which are
stringently adhered to in order to manage risk and ensure
optimum conditions. Throughout any deployment, our
experts in change management contribute to preparing
your teams to embrace new capabilities, helping them
manage the adoption of new technology through business
readiness, end-user training, effective knowledge transfer
and post-implementation support.

29. 29
Best Practice Methodologies
We use best-in-class methodologies, like the ASAP
Methodology, to support cost-effective and speedy
implementation of the SAP solutions.
This provides a proven, comprehensive, repeatable, and rich
implementation methodology to streamline projects and
achieve lower cost of implementation.
The implementation roadmap is based on six phases:
• Project preparation: the project is formally initiated, and
planning is well underway
• Business blueprint: the project team gather
requirements and conducts the conceptual design of the
solution
• Realisation: the solution is built and the integration
tested, performance tests are planned
• Final preparation: end users are trained; this is the final
check before the cutover to the new system solution.
• Go live and support: the solution receives confirmation,
ongoing support is in place, and the project is closing
• RunSAP: the operability of the solution is ensured
As a central guide for the entire project team, the Upgrade
Roadmap provides SAP’s latest upgrade methodology
to plan and execute an SAP upgrade. It bundles SAP’s
latest knowledge and best practices for basic project
management, and the functional and technical aspects of
upgrading an entire SAP system landscape.
End-To-End Solutions
We offer end-to-end solutions and ongoing implementation
management through the proven RunSAP methodology.
We focus on application management, business process
operations and administration of the technology platform.
The EOH solution emphasises:
• A single source of the truth
• Integrated quality management
• Accelerated innovation
In keeping with our ethos our partnering with our clients,
we adopt the “one team” approach. This supports
organisations in identifying untapped system functionality that
can be harnessed to better support business requirements.
The foundation for our SAP support is business process
availability. Availability hinges on how technology is first
implemented and then supported. Functional and technical
teams must work together, not in isolation and certainly
not at odds with one another. The same applies to in-house
technical teams and external consultants.
EOH Enterprise Application Management support is a
blended approach of:
• Level 1: SAP end user support
• Level 2: SAP functional and technical support
• Superior functional integration and solution capability
• On demand SAP services from the EOH Enterprise
Application Management accredited Centre of
Excellence (COE)
Our Capabilities
SAP Enterprise Resource Planning (ERP)
SAP Business All-in-One allows organisations to drive
innovation and automate core processes. These affordable,
comprehensive, industry-specific ERP solutions for
fast-growing SMMEs can help manage every aspect
of a business – from financials and HR to sales and
procurement.
These affordable solutions are designed to fit your needs
– both now and in the future.
They can help organisations to develop innovative products and
services for new and existing markets and achieve operational
excellence with streamlined logistics and manufacturing.
Headquarters, subsidiary branches and partners can be
connected in a single network. Tighter internal controls and
insights enable improved financial performance.
ERP provides support and streamlining of core business
processes – from financials and accounting to human
resources, operations, and corporate services. Accurate
financial statements can be created, with all operative
transactions integrated.
Organisations can boost customer satisfaction by consistently
meeting demand and enhancing their service.
It also offers improved product lifecycle management and
manufacturing operations, with real-time business insights, and
powerful reporting and analytics.
Customer Relationship Management (CRM)
This empowers an organisation to effectively manage all
aspects of customer relationships – with functionality
to help improve and align marketing, sales, and service
operations.
It can be used to drive customer demand, boost loyalty and
increase marketing ROI. Businesses are able to identify, win,
grow, and maintain profitable sales relationships, generating
more leads and closing more deals, with reporting and
analytics to back it all up. This, in turn, increases service
revenue and profitability.

30. 30
Supplier Relationship Management (SRM)
These solutions cut procurement costs, build collaborative
supplier relationships, and streamline purchasing and
sourcing processes. They allow organisations to manage
procure-to-pay processes with one, unified solution.
Self- service procurement is enabled, with automated
workflows. This increases purchasing power and enables
the business to find the best source of supply.
Business Intelligence (BI)
Real-time insights to make faster, more informed decisions
– with tools for financial and operational reporting and
analysis. It also enables organisations to meet rigorous
reporting requirements for financial accounting, logistics
and CRM. It gives the ability to plan, measure, and control
organisational processes.
Enterprise Content Management (ECM)
Bridges the gap between structure-dependent enterprise
applications and unstructured content. With functionality
from document and records management to information
retrieval, our extended enterprise content management
(ECM) software helps connect your emails, presentation
slides, documents, and more to your core business
processes.
Information Management
Allows an organisation to fully integrate all of its vital
business information, in order to make better decisions
– faster. With our information management solutions,
organisations can pinpoint the right information, accelerate
analysis, and see the trends that help shape business
strategies.
SAP IS-U
The SAP Utilities (IS-U) component is a sales and
information system that supports all business processes
and utility services of a utility company. It can be used for
managing and billing residential, commercial and industrial
customers who receive services, purchase goods or pay
fees and taxes.
SAP HR
This creates streamlined processes and improved legal
compliance. It allows an organisation to manage its most
important asset – its people. This HR software is designed

31. 31
for businesses of any size. It offers higher revenue per
full time equivalent, improved employee engagement and
reduced HR cost per employee.
Managed Services
SAP Managed Services makes it possible to obtain direct
access to affordable, high-quality SAP support. We offer
a wide range of specialised on-site and remote business
outsourcing solutions and guaranteed availability of
resources.
Why choose us
As the largest enterprise applications provider in South
Africa and one of the top three ICT service providers, EOH
Enterprise Application Management follows the Consulting,
Technology and Outsourcing model to provide high value,
end-to-end solutions to its clients in all industry verticals.
We have a proven ability to provide superior service, with
higher levels of customer satisfaction. This starts with our
mind set – we recognise that in a market where price and
technology can easily and quickly be replicated, the only
true way we can differentiate ourselves is through service
and execution.
Excellent service is unique and incredibly hard
to achieve, so we have completely dedicated our
organisation to it.
Today EOH is the largest implementers of ERP solutions
on the African continent. We have built the broadest set of
specialist ERP competencies and industries, focused on
ensuring we are able to provide our clients with specialist
ERP solutions and consultants to meet their specific
business needs.
Other specialist practices include:
• Database and Technology
• Financial Services
• Real Estate
• Utilities
• Enterprise Asset Management
• Management Execution Systems
• Workforce Management
• HCM
• Retail
• Mining
Our unrivalled industry focus means we have certified
ERP solutions in the following industries: local
government, public sector, utilities, retail, financial
services, real estate, mining and manufacturing.
Our key office locations include: Johannesburg, Cape
Town, Maputo, Nairobi, Lusaka, Marrakech and Luanda.
Innovation is central to our quest in providing the most
appropriate business solutions to clients to ensure their
business goals of enhancement, efficiency and increased
profitability are enabled on ERP software. We have been
pioneers over the last couple of years in making new
ERP technology solutions widely available to the African
market. We also have made strategic investments in
emerging ERP technologies such as Cloud, CRM, HR and
POS solutions to ensure we are able to maintain and grow
our trusted partner status with our customers.
We have over 500 customers across the African continent
and continue to provide services in the areas of new
implementations, enhancements and upgrades, as well as
outsourcing and managed services.
Our staff includes key industry and technology knowledge
champions who are among the most knowledgeable in the
industry. Our people, being our number one asset, are put
through rigorous training programmes on a continual basis
to ensure they remain at the forefront of developments in
their chosen fields of specialisation.
As an organisation EOH, with its 8 000+ staff members,
remains one of the largest, most profitable and respected
technology organisations on the African continent. Our
commitment to providing quality technology products and
solutions, and ensuring we are able to make a difference
to development of societies on the African continent
is unrivalled.
We have pioneered the IT Job Creation programme for
school leavers and graduates in South Africa and have
helped create over 3 000 jobs in the last two years alone.
Being JSE listed, EOH strives to be a responsible
corporate citizen with appropriate governance and
oversight structures prominent in how the business is
run. Customers can therefore be assured that their risk in
undertaking far-reaching ERP programmes is significantly
reduced by choosing EOH as their partner.
Our client base includes some of the foremost South
African private and public sector organisations who have
been and continue to be loyal clients of EOH due to our
track record of delivering quality ERP solutions.

32. 32
Our African footprint
We are currently active in over 134 locations in South
Africa, 29 African countries and internationally. EOH
has a deep understanding in the African technology and
outsourcing market and a proven ability to provide leading
deployment and execution on the continent.
This experience enables our business to offer our
customers flexible and robust solutions to the unique
challenges and opportunities in Africa.
We provide the methodology and systems to turn the
strategic vision into a reality.
We have developed a customer-focused ecosystem
that enables businesses to gain strategic insight,
accelerate innovation, ensure return on investment,
and achieve breakthrough results.
We are committed to ensuring the availability of
world-class products to South African companies,
with competitive, superior customer service.
A catalyst
for enabling
true business
transformation.
Guinea
Sierra Leone
Liberia
Nigeria
Ghana
Burkina Faso
Algeria
Egypt
Sudan
South
Sudan
Ethiopia
Kenya
Dem. Rep. of
the Congo
Tanzania
Angola
Zambia
Namibia
Zimbabwe
Botswana
Rep. of
the Congo
Lesotho
MauritiusMadagascar
Swaziland
Malawi
Mozambique
Rwanda
Burundi
Seychelles
South Africa

33. EOH SAP
Services Overview
THE CATALYST FOR ENABLING
TRUE BUSINESS TRANSFORMATION
+27 11 607 8100, info@eoh.co.za
EOH Business Park, Gillooly’s View,
1 Osborne Lane, Bedfordview, 2007, South Africa
www.eoh.co.za