2. @Econsultancy
#DO2019
D
Founder, Digital Discovery
Ex Cambridge, Wharton MBA
Ex Bain, GIC, Partners Capital
Twitter Bot & Chatbot builder
Chatbot Power Influencer
2018 Top Writer in AI on
Medium
Head of Digital Transformation
Mentor of Sammy the Sailing
Bot, the world’s first AI chatbot
@debbiediscovers
3. @Econsultancy
#DO2019
Source (McKinsey Global Institute)
A.I. has the potential to create
$3.5-$5.8 trillion in value by 2030
43%
34%
4% 4% 2% 2% 2% 2% 6%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
M
arketingand
Sales
SupplyChain
RiskService
Operations
ProductDevelopm
ent
Strategy
Financeand
IT
HR
Others
Value Unlocked
34. @Econsultancy
#DO2019
Jeff is a sociable individual who is people-oriented, open to dialog and values
coaching and partnerships. Jeff has a very optimistic attitude and has the ability
to see the glass half full rather than half empty. Jeff expects the best to happen
even when there are challenges all around. Jeff can be friendly at times but does
not hesitate from being critical when the situation so demands.
Jeff can be skeptical of what others have to say and can question them
incessantly until Jeff gets his/her answers.
Jeff Rajeck
39. @Econsultancy
#DO2019
Try to be profusely
apologetic
Sir/Madam, I am really very
sorry about your trouble. We
will make sure that this is
fixed immediately so that you
do not have any more trouble.
I apologize again.
Try to be friendly, casual,
compassionate
Hi there! Don't worry, we
would take care of it in the
next 2 hours for sure. Hit us
up if you still have issues.
Try to be respectful, logical
Sir/Madam, I am sorry about
your trouble. This would be
fixed asap. Please let us
know if it's not fixed in the
next 2 hours.
Personality insights + NLG +
Email / Chatbot
40. @Econsultancy
#DO2019
Key Takeaways for 2019
• More than 40% of AI’s value add will come from
sales and marketing
• Four big applications are: computer vision,
personality insights, NLG, conversational chatbots
• Synergistic combination of different AI capabilities
will drive explosive growth
• First ask, if you have the data & the capabilities
Worry less about the budget
• If yes, leverage open source AI to build
proprietary models
• If no, try 3rd party tools