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D.Coughenour Resume - 05122016


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D.Coughenour Resume - 05122016

  1. 1. Dean Coughenour  Pittsburgh, PA 15207  412-225-0365  GENERAL SALES MANAGER & LEAD EMPLOYEE DEVELOPMENT  General Manager of all retail locations. Direct management of all retail and warehouse locations, their employees, sales, and growth strategies.  Proven ability to effectively train employees. Fifteen years of experience in employee sales and product training. Engage regularly with current employees to train on new products, market segments, market trends, or new business accounting processes. EXPERTISE  Sales Team Supervision  Vendor Liaison  Inventory Supervision  Travel Goods Association: Certified Travel Goods Specialist  Lead Employee Trainer  Sales Growth Strategy PROFESSIONAL EXPERIENCE SPECIALTY LUGGAGE AND GIFTS – Pittsburgh, PA – 1985 – Present [30 years] General Manager, 1/2000 to Present As a General Manager of a small business the roles and responsibilities are vast and touch every aspect of the business, employees, customers and vendors. Manages average total retail sales of $2.2 Million annually across 3 retail locations. • Lead talent procurement of store managers and all sales associates, full and part-time. • Created, coordinated, and implemented all sales and product training programs – Over 50 employees have gone through the training program. • Responsible for overseeing execution of inventory at all locations on a quarterly basis. [10,00 SKU’s] • Oversee day-to-day business operation across the locations. Store Manager, 1/1989 to 2000 Promoted to lead the downtown retail location and manage a 4-member team, which consistently met volume and financial goals. Sales results and demonstrated superior customer service led to a promotion to manage sales and training at the number one volume retail location. Sales Associate, 6/1985 to 1/1989 Served as a sales associate responsible for generating sales, meeting quotas, managing inventory, and rotating floor layouts. HEEL-N-TOE – Pittsburgh, PA Store Manager, 6/1984 to 2/1985 Sales Associate, 10/1983 to 6/1984 As Sales Team Manager I oversaw the daily operations of a women’s shoe store. Provided floor sales leadership and supervised three associates. After being hired as a sales associate, there was a rapid advancement into a management positions. EDUCATION University of Pittsburgh – Pittsburgh, PA Bachelor of Arts in Liberal Arts, Graduated – June of 1982 TECHNOLOGY SKILLS
  2. 2. Proficient in Microsoft Word and Excel. Expert in Retail Pro operating platform. Operation of store security and surveillance. Operation of credit card transaction system.