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How to Develop Your Talent Pool

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Expert advice from Harlene Doane, DealerStrong's COO, on how to develop talent within your dealership. She explains the 5 steps it takes to hire and train a millennial to become one of the best employees in your dealership.

Published in: Automotive
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How to Develop Your Talent Pool

  1. 1. DEALERSTRONG Harlene Doane, COO Developing Your Talent Pool: Planning for Your Business Future
  2. 2. Who believes they have a talent problem?
  3. 3. Who believes they are in the Car Business?
  4. 4. Developing Your Talent Pool: Planning for Your Business Future
  5. 5. The Workforce is Shifting Rapidly
  6. 6. Which factors most influenced your decision to accept your current position? Opportunity for personal development Reputation of the organization (36%) Starting salary (21%) Working hours and leave allowances (9%)
  7. 7. Which three benefits would you most value from an employer? Training and Development – 22% Flexible working hours – 19% Cash Bonuses – 14%
  8. 8. There just isn’t a talent pool in my market.
  9. 9. What Separates These Two? 1. Training / Development 2. Practice
  10. 10. How to Train Your Swimmers (Talent) 1. Provide Exploration Opportunities 2. Set Expectations 3. Teach the Basics First 4. Build Confidence/Reward Performance 5. Practice to Refine Skills
  11. 11. 1. Water Exploration If they aren’t comfortable in water, you can’t teach them to swim.
  12. 12. 1. Auto Exploration Career Day Allow prospects to explore your dealership and opportunities
  13. 13. 2. Set Expectations If swimming was to become your full time job, would you want it to be enjoyable?
  14. 14. 2. Set Expectations If automotive sales was to become your full time job, would you want it to be enjoyable?
  15. 15. Pre-Boarding Properly 2. Set Expectations
  16. 16. Onboard Consistently Provide Training Opportunities 2. Set Expectations
  17. 17. 3. Teach the Basics First Arms Legs Breathing
  18. 18. 3. Teach the Basics First What to Say How to Say It How to Present Themselves How to Present Vehicle
  19. 19. 4. Build Confidence/Provide Feedback Set Small Attainable Goals Acknowledge Progress Feedback
  20. 20. 4. Build Confidence/Provide Feedback Praise – general, no specific Susie you are so talented! Great job on the month Joe! No depth, no action, no motivation to improve.
  21. 21. 4. Build Confidence/Provide Feedback Feedback – specific, issue focused Susie your efforts on ensuring that all accounts payable are entered on time has helped us shave 3 days off our parts reconciliation process. Thank you
  22. 22. 4. Build Confidence/Provide Feedback Feedback – specific, issue focused Joe, last month, was great due to the increase in gross profit per unit you and your team produced. Keep it up!
  23. 23. 4. Build Confidence/Provide Feedback Set Small Attainable Goals Acknowledge Progress Feedback Build Confidence Continually Reward Performance
  24. 24. 5. Practice to Refine Skills Daily Instruction Daily Practice (Role Play) Reflection Time Peer/Social Interaction Continual Coaching/Mentoring
  25. 25. How to Train Your Swimmers (Talent) 1. Provide Exploration Opportunities 2. Set Expectations 3. Teach the Basics First 4. Build Confidence/Reward Performance 5. Practice to Refine Skills
  26. 26. If You Want the Best Talent in Your Pool Train the Best Swimmers
  27. 27. Thank You.  For More Information:  Visit http://www.dealerstrong.com/  Call our office @ 877-811-8107

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