Ms. De'Amber Nicole Martin
*1784 Park Terrace Lane Winston-Salem NC 27127 *336-473-3884 *firstname.lastname@example.org
An individualwith strong interpersonal andorganizational skills witha keenabilityto multi tasks a varietyof challenges and
Areas of Strengths:
More than five years of extensive experience.
Strong organization and analytical skills.
Strong attentionto detail.
Excellent interpersonal skills, office etiquette andphone manners.
Excellent abilityto gather andanalyze statistical data andgenerate reports.
Great receptionist skills.
Excellent abilityto solve problems.
Outstanding data entryskills.
Excellent abilityto make administrative/procedural decisions andjudgments.
Strong abilityto compose and edit alreadywrittenmaterials. (letters, reports, memos, e-mails, proposals)
Abilityto train andsupervise lower-level clerical staff.
Advance filling (paper andelectronic) skills.
Profound database management skills.
Deep abilityto compile informationand prepare reports.
Deep abilityto multitaskandcoordinate large volume of projects ina fast-pacedenvironment.
Able to meet established deadlines, ensuring that work is complete andaccurate.
Excellent oral and writtencommunicationskills.
Immense abilityto schedule appointments andmaintaincalendars.
Highlyproficient inMicrosoft Excel, PowerPoint, Outlook, Word, Amisys, Maccess and others.
Type 65 WPM
Part C: Case Management & Operations Support StaffSpecialist-BlueCross BlueShield of North Carolina; Winston-Salem, NC
Processedincoming correspondence for requests for prior authorizationof certain Part C services. (Skilled Nursing
Facilities, (SNF) Acute Inpatient Rehabilitation, (AIR) Long Term Care Acute Hospital (LTACH) Power Wheelchairs,
(PWC) Prosthetics, Durable Medical Equipment (DME) outpatient surgery, requests for non-contracted providers)
Assistedinprocessing approvals or denialsbyformatting, reviewing, andsending letters which communicate those
decisions for BCBSNC members.
Processed requests for inpatient members with pre-authorization for hospitals in the triad area.
Processedand created authorizations for members being transports from inpatient level of care to skilled nursing
Transmitteddocuments through to other case managers involvedpartiesas permitted by law using computer and
Processed reports pertaining to company policies . (HRA surveys, CSE150 report, discharges and admit logs)
Provided information to Providers about members without violating HIPPA regulations.
Maintainandupdate paper and electronic/database files, scanpaper records intoelectronic systemandor convert or
compile data for departmental reports.
Coordinate outgoingwork as neededfor business area including scheduling, reporting, tracking, monitoring and
verifying receipt date and expected completion dates of outstanding work.
Preparedanddeliveredwork to the imaging department andcorrectedworkthat was returned fromthe imaging
Trainedcontracted/ employeesas and whenrequiredfor departmental needs.
Administrative Assistant-United Health Rehabilitation Services; Greensboro, NC
Operated telephone switchboardto answer, screenandforwardcalls, providing information, taking messages and
Greeted persons entering establishment, determinednature andpurpose of visit, anddirected or escortedthem to
Reported concerns from clients andpublic to programmanager.
Filedandmaintained client records.
Transmitted informationor documents to clients or about clients to other case involvedpartiesas permittedbylaw
using computer, mail, or facsimile machine, FedEx, andUPS.
Ordered andmaintainedoffice supplies.
Maintainedandupdated appointment calendars, agendas, meetings, travel arrangements, and created expense
Analyzeddata to determine answers to questions fromcustomers or members of the public.
Executive Administrative Assistant- Alpha andOmega Home Care Agency;Winston-Salem, NC
Preparedday-to-dayadministrative tasks such as maintaining information files andprocessing paperwork.
Created and executednumerous projects usingExcel andPowerPoint;used PowerPoint to helpdevelopa staff
cascade phone directory.
Facilitated communication betweenclerical staff andbyinitiatingconferences and providinghard data on patient
Provided informationto supervisors, co-workers, andsubordinates bytelephone inwritten form, e-mail, or inperson.
Scheduled and greetedpatients;answered telephones;purchasedsupplies;and performeddata entry, billing and
Establish, maintain, andupdate files, databases, records, and other documents;and performedroutine analysisand
calculations inthe processing data for recurring internal reports.
Sort, review, screen and distribute incomingandoutgoingmail;prepare, compose and ensure timelyresponses to a
varietyof routine writteninquiries.
Printing, maintenance, and other services.
Train andleadstudent employees and lower gradedstaff, as and when required.
High School Diploma, Carter G. Woodson, 2007;Salutatorian
Salem College, ElementaryEducation, 2007-2010
Pamela Rorie,RN, Alpha andOmega Homecare Agency; Supervisor
Linda Williams, Alpha andOmega Homecare Agency;Office Manager
Linda Clark, FamilyFriend and Co-Pastor at True Faith Tabernacle Church