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  1. 1. Ms. De'Amber Nicole Martin *1784 Park Terrace Lane Winston-Salem NC 27127 *336-473-3884 * Career Objective: An individualwith strong interpersonal andorganizational skills witha keenabilityto multi tasks a varietyof challenges and responsibilities. Areas of Strengths:  More than five years of extensive experience.  Strong organization and analytical skills.  Strong attentionto detail.  Excellent interpersonal skills, office etiquette andphone manners.  Excellent abilityto gather andanalyze statistical data andgenerate reports.  Great receptionist skills.  Excellent abilityto solve problems.  Outstanding data entryskills.  Excellent abilityto make administrative/procedural decisions andjudgments.  Strong abilityto compose and edit alreadywrittenmaterials. (letters, reports, memos, e-mails, proposals)  Abilityto train andsupervise lower-level clerical staff.  Advance filling (paper andelectronic) skills.  Profound database management skills.  Deep abilityto compile informationand prepare reports.  Deep abilityto multitaskandcoordinate large volume of projects ina fast-pacedenvironment.  Able to meet established deadlines, ensuring that work is complete andaccurate.  Excellent oral and writtencommunicationskills.  Immense abilityto schedule appointments andmaintaincalendars.  Highlyproficient inMicrosoft Excel, PowerPoint, Outlook, Word, Amisys, Maccess and others.  Type 65 WPM Professional Experience: 2013-Present Part C: Case Management & Operations Support StaffSpecialist-BlueCross BlueShield of North Carolina; Winston-Salem, NC  Processedincoming correspondence for requests for prior authorizationof certain Part C services. (Skilled Nursing Facilities, (SNF) Acute Inpatient Rehabilitation, (AIR) Long Term Care Acute Hospital (LTACH) Power Wheelchairs, (PWC) Prosthetics, Durable Medical Equipment (DME) outpatient surgery, requests for non-contracted providers)  Assistedinprocessing approvals or denialsbyformatting, reviewing, andsending letters which communicate those decisions for BCBSNC members.  Processed requests for inpatient members with pre-authorization for hospitals in the triad area.  Processedand created authorizations for members being transports from inpatient level of care to skilled nursing facilities.  Transmitteddocuments through to other case managers involvedpartiesas permitted by law using computer and facsimile machine.  Processed reports pertaining to company policies . (HRA surveys, CSE150 report, discharges and admit logs)  Provided information to Providers about members without violating HIPPA regulations.  Maintainandupdate paper and electronic/database files, scanpaper records intoelectronic systemandor convert or compile data for departmental reports.  Coordinate outgoingwork as neededfor business area including scheduling, reporting, tracking, monitoring and verifying receipt date and expected completion dates of outstanding work.  Preparedanddeliveredwork to the imaging department andcorrectedworkthat was returned fromthe imaging department.  Trainedcontracted/ employeesas and whenrequiredfor departmental needs.
  2. 2. 2013-2013 Administrative Assistant-United Health Rehabilitation Services; Greensboro, NC  Operated telephone switchboardto answer, screenandforwardcalls, providing information, taking messages and scheduling appointments.  Greeted persons entering establishment, determinednature andpurpose of visit, anddirected or escortedthem to specific destinations.  Reported concerns from clients andpublic to programmanager.  Filedandmaintained client records.  Transmitted informationor documents to clients or about clients to other case involvedpartiesas permittedbylaw using computer, mail, or facsimile machine, FedEx, andUPS.  Ordered andmaintainedoffice supplies.  Maintainedandupdated appointment calendars, agendas, meetings, travel arrangements, and created expense reports.  Analyzeddata to determine answers to questions fromcustomers or members of the public. 2006 -2012 Executive Administrative Assistant- Alpha andOmega Home Care Agency;Winston-Salem, NC  Preparedday-to-dayadministrative tasks such as maintaining information files andprocessing paperwork.  Created and executednumerous projects usingExcel andPowerPoint;used PowerPoint to helpdevelopa staff cascade phone directory.  Facilitated communication betweenclerical staff andbyinitiatingconferences and providinghard data on patient status.  Provided informationto supervisors, co-workers, andsubordinates bytelephone inwritten form, e-mail, or inperson.  Scheduled and greetedpatients;answered telephones;purchasedsupplies;and performeddata entry, billing and coding.  Establish, maintain, andupdate files, databases, records, and other documents;and performedroutine analysisand calculations inthe processing data for recurring internal reports.  Sort, review, screen and distribute incomingandoutgoingmail;prepare, compose and ensure timelyresponses to a varietyof routine writteninquiries.  Printing, maintenance, and other services.  Train andleadstudent employees and lower gradedstaff, as and when required. Education: High School Diploma, Carter G. Woodson, 2007;Salutatorian Salem College, ElementaryEducation, 2007-2010 References: Pamela Rorie,RN, Alpha andOmega Homecare Agency; Supervisor (336) 529-6942 Linda Williams, Alpha andOmega Homecare Agency;Office Manager (336) 749-0753 Linda Clark, FamilyFriend and Co-Pastor at True Faith Tabernacle Church (336) 718-1419