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Dayna Smith Resume copy


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Dayna Smith Resume copy

  1. 1. Dayna Smith Dedicated worker willing to learn and extend work abilities to help grow the business. 165 Chancellor Ave Apt 1C - Newark, NJ 07112 - (973) 592-7465 • To obtain an position that will enable the use of strong organizational skills, leadership and management background as well as use customer service and communication abilities. WORK EXPERIENCE Customer Service Representative III Optimum Cablevision - Newark, NJ - November 2011 to Present Responsibilities Call handling processes to effectively meet or improve productivity for company. Data entry to provide documentation on call status with resolution and customer feedback. Speaks courteously to assist the internal or external caller with needs regarding billing, troubleshooting and product information. Makes every effort to answer phones to provide personal phone support during work hours. Expect professional, respectful and courteous service to maintain positive customer relationships. **ASSISTANT LEAD SUPERVISOR ** Handled call escalation at assistant supervisor level. Monitored and assist with representative questions, comments, and concerns. Accomplishments Promoted to Lead Assistant Customer Commitment Experience Promoted to CSR III (highest level of customer service rep) withing two years of employment Skills Used Management skills Problem Solving skills Billing Product and service Customer service Phone handling Guest Service Rep Prudential Center Arena - November 2010 to November 2011 Politely greeted, escorted and/or directed guests to correct seat. • Scanned, tore, and counted tickets at the turnstiles while expediting lines to move in an orderly manner.
  2. 2. • Provided information, assistance and gave directions to guests. • Resolved basic seat discrepancies, relocations and disabled guest requests. • Monitored section for rule compliance, (i.e. smoking, drug use and unruly behavior). Visually monitored for contraband and informs guests of their options. • Picked up large trash in aisles and maintained a clean and safe work environment. Guest Service Representative Liberty Science Center - Jersey City, NJ - November 2010 to October 2011 Responsibilities Provided outstanding service to guests in all public spaces Assisted guests in entry and orientation to facility, theaters, exhibit areas, and lunch spaces Enhanced the exhibit experience for guests. Ensured that our guests have a richer, more fulfilling experience. Promoted science education and the concept of lifelong learning to prepare the workforce of tomorrow Operations Manager Kean University Center - August 2007 to July 2009 Provides support and coordination for events in the University Center and its associated facilities • Explained, interpreted, and enforced general University Center and operating area policies. • Maintained effective operation of the University Center and its departments. • Coordinated and observed University Center staff in the absence of the direct supervisors • Provided for the safety and security of the University Center and its patrons. • Supported the programs and functions of the Student Life and Leadership Development Office and student Program • Promoted and facilitated communication among the entire University Center Student Staff. Skills • Proficient in Microsoft Word, PowerPoint, Excel, Outlook • Proficient in data entry with company systems for billing and troubleshooting. • Excellent and Effective Communication Skills as well as Interpersonal Skills • Possess good organizational and management skills and excellent customer service skills. EDUCATION Elementary Ed Bloomfield College - Bloomfield, NJ
  3. 3. B.A. in English Kean University - Union, NJ June 2010 Diploma West Side High School - Newark, NJ June 2006