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Using Internal Blogs & Wikis for Your Business Dax Basdeo, Ph.D. Executive Director, Cayman Islands Investment Bureau http...
What are the Benefits? <ul><li>Enable teamwork and collaboration </li></ul><ul><li>Can facilitate communication and discus...
Wikis vs. Blogs <ul><li>Wikis </li></ul><ul><ul><li>organic, can be very dynamic </li></ul></ul><ul><ul><li>focus is on de...
Wikis <ul><li>Start simple: agendas, minutes, project plans, FAQs, How-To guides </li></ul><ul><li>Provide some content an...
Blogs <ul><li>Useful for information exchange on specific projects, client discussion, staff updates  </li></ul><ul><li>Wo...
Don’t … <ul><li>expect too much too soon </li></ul><ul><li>force the use of blogs and wikis </li></ul><ul><li>let use get ...
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Using Wikis + Blogs In Business

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Using Internal Wikis and Blogs outlines a few tips for fostering communication and collaboration within a small business using these two social media tools.

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Using Wikis + Blogs In Business

  1. 1. Using Internal Blogs & Wikis for Your Business Dax Basdeo, Ph.D. Executive Director, Cayman Islands Investment Bureau http://delicious.com/DaxBasdeo/workshop
  2. 2. What are the Benefits? <ul><li>Enable teamwork and collaboration </li></ul><ul><li>Can facilitate communication and discussion of work practices </li></ul><ul><li>Knowledge management </li></ul><ul><ul><li>Centralized, electronic, tracked changes, time stamp </li></ul></ul><ul><ul><li>Collective intelligence! </li></ul></ul><ul><li>Encourage ownership of ideas </li></ul><ul><li>Create a sense of community </li></ul><ul><li>Platform for leadership emergence </li></ul>
  3. 3. Wikis vs. Blogs <ul><li>Wikis </li></ul><ul><ul><li>organic, can be very dynamic </li></ul></ul><ul><ul><li>focus is on detailed information </li></ul></ul><ul><ul><li>multi-user perspective </li></ul></ul><ul><li>Blogs </li></ul><ul><ul><li>more structured, but still timely/dynamic </li></ul></ul><ul><ul><li>more integration of a variety of media types </li></ul></ul><ul><ul><li>single-user perspective, but with comments </li></ul></ul><ul><li>Wikis are for collaboration, Blogs are for communicating about events or activities </li></ul>
  4. 4. Wikis <ul><li>Start simple: agendas, minutes, project plans, FAQs, How-To guides </li></ul><ul><li>Provide some content and a basic structure to get things started </li></ul><ul><li>Encourage participation, but beware of old habits </li></ul><ul><li>Focus on content not formatting </li></ul><ul><li>Capture feedback from users </li></ul><ul><li>Open up your pages to key partners and stakeholders </li></ul>
  5. 5. Blogs <ul><li>Useful for information exchange on specific projects, client discussion, staff updates </li></ul><ul><li>Work as a team to determine blog rules, procedures and best practices - blog this! </li></ul><ul><li>Decide the content, structure and accessibility to staff </li></ul><ul><ul><li>What topics should be ‘blogged’ </li></ul></ul><ul><ul><li>Who can originate content </li></ul></ul><ul><ul><li>Who can post comments </li></ul></ul><ul><li>Decide what should stay in email inbox vs. blog </li></ul>
  6. 6. Don’t … <ul><li>expect too much too soon </li></ul><ul><li>force the use of blogs and wikis </li></ul><ul><li>let use get out of control </li></ul><ul><li>get rid of email and content management systems </li></ul>

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