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Avoiding the Software Implementation Nightmare By Aaron Rosenberg

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This presentation was given by Aaron Rosenberg of Oasis Solutions at Techfest Louisville 2017 which was hosted by the Technology Association of Louisville Kentucky. The presentation is "Avoiding the Software Implementation Nightmare."

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Avoiding the Software Implementation Nightmare By Aaron Rosenberg

  1. 1. TechFest 2017 Oasis Solutions Aaron Rosenberg Partner & SVP, Business Development 8.16.17
  2. 2. CAN YOU RELATE??? THE IMPLEMENTATION NIGHTMARE
  3. 3. TO GO FROM THIS...
  4. 4. TO THIS!!
  5. 5. HOW TO AVOID THE IMPLEMENTATION NIGHTMARE
  6. 6. The current system is old and needs to be changed or updated Need systems that grow with the business Cannot handle the heavy workload from many entities of the company The old system is constantly having data corruption or other issues WHY DO COMPANIES IMPLEMENT NEW BUSINESS MANAGEMENT SOFTWARE? Has a lot of of different pieces that don’t talk to each other and lead to data redundancy
  7. 7. Good Process Analysis Build Out Good Needs Documents Team Members Involvement SOFTWARE IS JUST ONE PIECE OF THE PUZZLE:
  8. 8. Are there other software programs that may be needed? I.E.: service, CRM, E-commerce OTHER POINTS TO CONSIDER ARE: What is the best deployment option? Will you be able to implement new processes with new software?
  9. 9. THERE ARE TWO COMPONENTS TO THE WHO
  10. 10. Has the Project Champion ever been on an implementation team? Is the Project Champion detailed and organized? Is there strong executive sponsorship? Does the Project Champion have good communication skills? Is the Project Champion respected by others on the team? 1. YOUR INTERNAL TEAM:
  11. 11. What does the team bring to the table besides software knowledge? How many software implementations has the project manager and company done? 2. THE IMPLEMENTATION PARTNER: What constitutes a successful project? Does the implementation team have good project management tools? Does the implementation team understand YOUR business and processes?
  12. 12. CHANGE MANAGEMENT
  13. 13. Articulate a convincing need for change.1. 2. Demonstrate confidence in the team and the process. 3. Provide a roadmap to guide behavior and decision making. CHANGE MANAGEMENT
  14. 14. Who wants change?Who wants to change?Who wants to lead the change?
  15. 15. TOP MANAGEMENT – HERE’S WHAT YOU SHOULD KNOW There WILL be resistance, so how you react is CRITICAL Include ALL end users in the decision process TEAM MEETINGS weekly is important, this step gives room to assess and recap Review MILESTONES OF SUCCESS along the way to ensure everyone is on the same page Make sure all end users see the BIG PICTURE to encourage their investment to change Ensure all employees understand the EFFECT OF CHANGE on their jobs
  16. 16. PROJECT SCOPE
  17. 17. What you know TODAY Your Scope Statement represents your project commitments based on: What you expect to be true in the FUTURE SCOPE
  18. 18. But you really end up with this! vs. Without a detailed scope... You might think you’re getting this! WHEN YOU ARE ENVISIONING A UNICORN… DON’T END UP WITH A DONKEY.
  19. 19. WHAT A PROJECT NIGHTMARE LOOKS LIKE How the customer explained it. How the project manager understood it. How the analyst designed it. How the programmer wrote it. What the customer wanted.
  20. 20. Specific Project Goals Deliverables Features & Functions Tasks & Deadlines Costs
  21. 21. RECAP
  22. 22. IT’S NOT WHAT YOU BRING TO THE TABLE, IT’S WHO. When your current software is OLD and your company is OUTGROWING, it’s time to implement new software. SCOPE Get what you EXPECTED Project Champion EXUDES confidence in the process as well as demonstrating understanding Your Internal Team 1. Organization 2. Communication 3. Perseverance Your Implementation Partner 1. Knowledge 2. Tools 3. Experience Software is just one piece to the process. Change Management
  23. 23. THANK YOU Aaron Rosenberg Partner & SVP, Business Development aaron@oasisky.com 502.429.6902 ext. 231

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