Managing Consulting Projects

396 views

Published on

Short orientation on tips to manage consulting projects for business students.Author is David Wong from www.ocidw.com

  • Be the first to comment

Managing Consulting Projects

  1. 1. Managing Management Consultancy Projects <ul><li>Faculty of Business and Economics </li></ul><ul><li>HKU Business Consulting Practicum (BUSI 2002) </li></ul><ul><li>Experience sharing with </li></ul><ul><li>David Wong </li></ul><ul><li>Council Member </li></ul><ul><li>Institute of Management Consultants Hong Kong </li></ul>
  2. 2. Management Consultancy Projects <ul><li>Cisco </li></ul><ul><li>J & J </li></ul><ul><li>Caterpillar </li></ul><ul><li>Rexam </li></ul><ul><li>Amway </li></ul><ul><li>Wal-Mart </li></ul><ul><li>Coca Cola </li></ul><ul><li>IKEA </li></ul><ul><li>SMEs </li></ul>
  3. 3. Management Consultancy Projects <ul><li>Enabling the client to shape the future of the industry which she is in </li></ul><ul><li>Enabling competitive advantage </li></ul><ul><li>Enabling company transformation </li></ul>
  4. 4. A Roller Shoe Company Selling in Wal-Mart <ul><li>Supply Chain Management to meet Wal-Mart in China </li></ul><ul><li>Partnership with Wal-Mart </li></ul><ul><li>Wal-Mart expectations </li></ul><ul><li>What customers want ? </li></ul><ul><li>How to service Wal-Mart? </li></ul><ul><li>Current team strengths and weakness </li></ul><ul><li>Establish tasks to be done , corresponding timelines, responsible persons and any external resources </li></ul>
  5. 5. Project Study <ul><li>Deal and contract terms with Wal-Mart </li></ul><ul><li>What are the critical considerations? </li></ul><ul><li>Marketing Strategies & Plans </li></ul><ul><li>Operations Strategies </li></ul><ul><li>The quick fix to establish credibility </li></ul><ul><li>Short term & long term goals </li></ul><ul><li>How to get there? </li></ul><ul><li>Organizational Development & Change Management </li></ul>
  6. 6. More Projects <ul><li>Quality Improvement </li></ul><ul><li>Process Improvement </li></ul><ul><li>Sales & Service Improvement </li></ul><ul><li>Succession Planning </li></ul><ul><li>Research & Product Development </li></ul><ul><li>Talent Management </li></ul>
  7. 7. Project with German Lighting Company in China <ul><li>Entrepreneur from Germany </li></ul><ul><li>Saving by manufacturing in Guangzhou </li></ul><ul><li>Local Chinese Partner in charge of Operations </li></ul><ul><li>High turn over of technical staff </li></ul><ul><li>Imposing the Western way </li></ul><ul><li>News of corruption </li></ul><ul><li>Sacking of all top level managers </li></ul><ul><li>Consultants come in to help </li></ul>
  8. 8. First Interview between Client & Consultant <ul><li>Introduction </li></ul><ul><li>Project and issues of the Clients </li></ul><ul><li>Company recent history </li></ul><ul><li>Culture </li></ul><ul><li>Politics </li></ul><ul><li>Working styles, personality type, strengths & weaknesses </li></ul><ul><li>Learning Preferences </li></ul><ul><li>Consultant, Mentor, Coach or Trainer </li></ul>
  9. 9. Executive Coaching <ul><li>360-degree-review </li></ul><ul><li>Personal & Career Development Plan </li></ul><ul><li>Performance Appraisal </li></ul><ul><li>Issues at work </li></ul><ul><li>Technical skills </li></ul><ul><li>Work Behaviours </li></ul><ul><li>Interpersonal Skills </li></ul>
  10. 10. Discussion of what needs to be done <ul><li>Transition </li></ul><ul><li>Type of leaders </li></ul><ul><li>Further assessments and diagnosis </li></ul><ul><li>Brain storming </li></ul><ul><li>Tools to be used </li></ul><ul><li>Final contract terms </li></ul>
  11. 11. Organizational Development <ul><li>Agree organization purposes </li></ul><ul><li>Identify environmental change, problems and opportunities </li></ul><ul><li>Gather information for organizational understanding </li></ul><ul><li>Assess internal/external issues & identify meaning for organization </li></ul><ul><li>Gain management involvement in project </li></ul><ul><li>Identify targets for change </li></ul><ul><li>Change and develop activities </li></ul><ul><li>Evaluate of project and program in current environment </li></ul>
  12. 12. Collaborate Mindset <ul><li>Assertiveness Skills </li></ul><ul><li>Facilitation Skills </li></ul><ul><li>Influential Skills </li></ul><ul><li>Cultural conflicts </li></ul><ul><li>Behavioural change </li></ul><ul><li>Further transformation </li></ul>
  13. 13. Value Added Activities <ul><li>Helping client’s organization to learn </li></ul><ul><li>Relate to Profit Improvement </li></ul><ul><li>Use low cost labour wherever possible to replace high cost staff </li></ul>
  14. 14. Conflicts with Clients <ul><li>Change nature of the assignment </li></ul><ul><li>Change ways to carry out project </li></ul><ul><li>Change staffing of the assignment </li></ul><ul><li>Change final report </li></ul>
  15. 15. Summary <ul><li>First encounter- Create trust & forge partnership </li></ul><ul><li>On-going encounter- Discuss how to affect client’s bottom line </li></ul><ul><li>Take the role as a collaborator- critically assessing situation for all views and apply the best response </li></ul><ul><li>Owner, CEO, successors and key stake holders </li></ul><ul><li>Expect problems and even crisis </li></ul><ul><li>Respond to complaints IMMEDIATELY! </li></ul><ul><li>Establish strong team-spirit within project team </li></ul><ul><li>Talk over issues and concerns regularly </li></ul><ul><li>Put the right people on the right job </li></ul>
  16. 16. Continuous Learning <ul><li>Technical competencies </li></ul><ul><li>Study recent developments </li></ul><ul><li>Industry conditions & trends </li></ul><ul><li>Personality and traits </li></ul><ul><li>Interpersonal skills </li></ul><ul><li>Regular feedback from clients </li></ul><ul><li>Client’s assessment at the end of project </li></ul><ul><li>What has been learnt? </li></ul><ul><li>What can be improved? </li></ul><ul><li>How to implement improvements? </li></ul>
  17. 17. A Career in Management Consultancy <ul><li>Thank You ! </li></ul><ul><li>David Wong, CMC </li></ul><ul><li>Co-chair of Membership & Development </li></ul><ul><li>IMCHK </li></ul>

×