1. Advertising and Design
Teacher Edition
Written by
Debra Sellers, M.Ed., NBCT
Gay Johnston
Barbara King, NBPTS
Sara Pisarchick MFA
David E. Schlosser
Cleo Vastardis
Augustine Velasco, M.Ed.
Project coordinated by
Cheryl Dorris
Developed by
MAVCC
Board of Directors
Jimmy Sawtelle, Louisiana
Kimberly Sadler, Oklahoma
David Garnes, Pennsylvania
Jane Huston, Executive Director
11-25338 CN803101
http://careertechtesting.blogspot.com/2011/10/new-advertising-and-design-curriculum.html

2. iii
Table of Contents
Introductory
Pages
Foreword (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Use of this publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Training and competency profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
National skills or state duty-task crosswalk (as appropriate) . . . . . . . . . . xix
Instructional/task analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Basic skills icons and classifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Basic skills matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii
Tools, equipment, and materials list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli
Units of
Instruction
Unit 1: Unit Title
Title of Publication Teacher Edition
iii
Table of Contents
Introductory
Pages
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Use of This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Training and Competency Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
PrintED Crosswalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Instructional/Task Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii
Basic Skills Icons and Classifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxix
Basic Skills Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii
Equipment and Materials List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ci
Units of
Instruction
Unit 1: Introduction to Advertising and Design
Unit 2: File Types, Uses and Management
Unit 3: Getting Started
Unit 4: Legal Issues and Copyright Laws
Unit 5: Elements and Principles of Design
Unit 6: Typography
Unit 7: Color Principles
Unit 8: Advertising Strategies and Branding
Unit 9: Page Layout
Unit 10: Vector Illustration
Unit 11: Raster Imaging
Unit 12: Project Management
Unit 13: Web Portfolio
Advertising and Design Teacher Edition

3. Hazard Awareness Labeling System
HA Z ARD INDEX
HEALTH FLAMABILITY REACTIVITY
No Significant
Health Risk
Irritation
Minor
Injury
Major
Injury
Life
Threatening
Will Not
Burn
Preheat
to Burn
Moderate
Heat to Burn
Will Burn @
Room Temp.
Very
Flammable
Stable
Unstable @
High Temps.
Violent
Change
Can
Detonate
Explosive
PERSONAL PROTECTION INDEX
0
1
2
3
4
A
B
G
H
I
J
K
C
D
E
F If in doubt, ask your instructor for help.
CREATED BY
• MSDS TRAINING
•
OR
Safety
Glasses
Splash
Goggles
Face
Shield
Gloves
Synthetic
Apron
Dust
Respirator
Vapor
Respirator
Dust&Vapor
Respirator
Air Line
Hood/Mask
Boots
Full
Suit
Minimal Hazard
Slight Hazard
Moderate Hazard
Serious Hazard
Maximum Hazard

4. Color Principles
MAVCC—Advertising and Design Page 29
7
Objective 19 Job Sheet 4—Set Up Color Proofing Conditions
Name________________________________ Attempt Number_______
Date_________________________________ Overall Rating__________
Evaluation Criteria Rating
• Instructions were followed ________
• Correctly created digital file for SWOP ________
• Correctly created digital file for GRACoL ________
Basic Skills
Reading
Critical
Thinking Technology
Introduction Using Adobe Photoshop, you will be able to visually see how the subtractive
color model works using a simulated viewing condition based on paper type.
Refer to Objective 10 for more information on color viewing conditions before
beginning this job sheet.
Instructions When you are ready to perform this task, ask your instructor to observe the
procedure and rate your performance using the evaluation criteria.
Equipment and
Materials List
• Computer workstation
• Stock image
• Information Sheet, Objective 11
• Adobe Photoshop with stock ICC profiles for GRACoL and SWOP loaded
into the ICC profile folder of your operating system
✔ Note: Adobe provides Mac OS profiles directly on their Web site for end
users at the following link: http://www.adobe.com/support/downloads/
detail.jsp?ftpID=4074 . Be sure to follow the download and installation
instructions located at the bottom of this Web page, if you are loading
them onto your own computer.
Procedure ✔ Note: The steps in this procedure should be modified to comply with the
commands and prompts of the raster-imaging software and computer
workstation used on site.
❏ 1. Open Adobe Photoshop.
❏ 2. Open a stock image.

5. Page 30 MAVCC—Advertising and Design
❏ 3. Select Image Mode CMYK Color from the menu bar.
❏ 4. Select View Proof Setup Custom from the menu bar.
Figure 1
❏ 5. Click the checkboxes next to Simulate Paper Color (under Display
Options), Black Point Compensation and Preview in order to add
checkmarks. See Figure 2.
❏ 6. Choose Working CMYK - U.S. Web Coated (SWOP) v2 using the
ICC profile for a grade 2 coated stock on a web press in the U.S. for
the Device to Simulate. See Figure 2.
Job Sheet 4 Unit 7

6. MAVCC—Advertising and Design Page 31
❏ 7. Click OK and return to the file.
Figure 2
❏ 8. Save the file as either a JPEG or TIF and name it “Unit7_JS4_
YourInitials_SWOP”.
❏ 9. Select View Proof Setup Custom from the menu bar.
❏ 10. Click the checkboxes next to Simulate Paper Color (under Display
Options), Black Point Compensation and Preview in order to add
checkmarks.
❏ 11. Choose Coated GRACoL 2006 for the Device to Simulate. This ICC
profile is for a grade 2 coated stock on an offset press in the U.S.
✔ Note: Notice how much brighter the colors appear when using
better paper, even though it is the exact same image. It is helpful
to know the paper stock you are going to be using so you can
avoid guessing how the applied ICC profile will look when it prints.
Unit 7 Job Sheet 4

7. Page 32 MAVCC—Advertising and Design
❏ 12. Click OK and return to the file.
Figure 3
❏ 13. Save the file as either a JPEG or TIF and name it “Unit7_JS4_
YourInitials_GRACoL”.
❏ 14. Submit the files to your instructor, either by e-mailing as an
attachment, posting to a course management system (CMS), or
saving to removable media.
Evaluator’s Comments:____________________________________________
_______________________________________________________________
_______________________________________________________________
Job Sheet 4 Unit 7

8. Color Principles
MAVCC—Advertising and Design Page 41
7
Objective 21 Job Sheet 6—Balance Photos
By Removing Color Casts
Name________________________________ Attempt Number_______
Date_________________________________ Overall Rating__________
Evaluation Criteria Rating
• Instructions were followed ________
• Files show balance (vs. color casts) using color correction ________
• Four correct files submitted ________
Basic Skills
Reading
Critical
Thinking Technology
Introduction In this job sheet you will use the Color Picker (eyedroppers) to experiment with
Photoshop color correction features. By clicking on the neutral gray in a photo
using the appropriate color picker, the photo will rebalance itself by removing a
color cast of red (warm) or blue (cool).
Instructions When you are ready to perform this task, ask your instructor to observe the
procedure and rate your performance using the evaluation criteria.
Equipment and
Materials List
• Computer workstation
• Adobe Photoshop
• File named “Unit7.WB.JS06-00” located on the Student CD
Procedure ❏ 1. Open Adobe Photoshop.
❏ 2. Open the RGB resource image file titled “Unit7.WB.JS06-00” located
on the Student CD.
✔ Note: This file contains a red color cast, checking the face, sky
and sand.

9. Page 42 MAVCC—Advertising and Design
❏ 3. Open the Info Palette and follow the procedures in Job Sheet 5 to
add a color sample point using the Eyedropper tool just to the left of
the person’s face.
Figure 1
❏ 4. Notice this is an area of the picture that should be a neutral gray,
meaning all three values–CMY—are close to being equal. When
looking at the Info Palette (see Figure 2), you will notice that this
picture is high in the Yellow/Magenta-Red values. A midtone should
be over 25% and below 75%. Look for values near the 50% range,
in general, by looking at the CMYK color values of the Info Palette as
you move the Color Sampler tool across the picture. A light portion
of the picture would fall below 20% and a dark portion of the picture
would fall above 80%. For right now let’s focus on the midtones of
the picture since they make up the majority of the color values found
inside most pictures.
Figure 2
Job Sheet 6 Unit 7

10. MAVCC—Advertising and Design Page 43
❏ 5. Follow the procedures in Job Sheet 5 to add an adjustment layer.
Figure 3
❏ 6. Choose Curves as the adjustment type.
Figure 4
❏ 7. Select the middle Eyedropper located in the Adjustment section of
the Curves palette (see Figure 5).
Unit 7 Job Sheet 6

11. Page 44 MAVCC—Advertising and Design
❏ 8. Use the selected eyedropper to click once inside the photo where
the color sample 1 is positioned to the left of the person’s face, which
affects the midtone and sets this as the photo’s gray reference point.
✔ Note: Figure 5 shows the tool tip that will appear if you hold your
cursor over the top of the middle eyedropper in the Adjustment
palette. This tells you what will be accomplished by choosing this
tool.
Figure 5
❏ 9. Notice the colors have all shifted from red and that the sand, sky and
person in Figure 6 now have a more natural color without the red
cast.
✔ Note: Figure 6 shows that the Curves Adjustment mapping lines
have all adjusted automatically inside the Curves Adjustment
palette. Photoshop will rebalance a picture by simply knowing
where the neutral grays of a picture should be located.
❏ 10. Experiment with other areas of the photo that you feel represent the
middle tones of a picture to see what results you are able to produce
using this technique.
Job Sheet 6 Unit 7

12. MAVCC—Advertising and Design Page 45
❏ 11. Rebalance the white and dark areas of a photo (highlights and
shadows) by choosing the white eyedropper and clicking on the
arm (white) of the person or the back of her dress (black) to achieve
better balance in the highlights and shadow portions of the picture.
Figure 6
❏ 12. Study the CMYK numbers located in the Info Palette to reveal the
before and after color cast removal of Magenta.
Unit 7 Job Sheet 6

13. Page 46 MAVCC—Advertising and Design
❏ 13. Study the RGB values located in the Info Palette to reveal the before
and after color cast removal of Red.
✔ Note: The red line is now lower, which means that the color
values for red are now lower. The blue line is slightly higher, which
means that these values in the Info Palette will be higher.
Figure 7
❏ 14. Go to File Save As and name the color corrected file with the
adjustment layer intact as “Unit7_JS6_YourInitials_Balance1C”.
❏ 15. Keep the original file (where you removed the adjustment layers) and
name it “JS6_Balance1”.
❏ 16. Highlight the Curves Adjustment Layer in the Layers palette and click
on it once. Click on the trash can located in the lower right corner of
the Layers Palette to remove the adjustment layer.
✔ Note: Remember color correction takes a lot of practice and is
also subjective to an individual’s preference.
❏ 17. Choose a stock RGB picture from the Internet that has a color cast
issue of being too blue (cool) or too red (warm). Repeat Steps 3
through 13 of this job sheet.
❏ 18. Save the original stock RGB picture by following Step 14 of this job
sheet and name the file “Unit7_JS6_YourInitials_Balance2”.
Job Sheet 6 Unit 7

14. ONEGAL LAIMS ENTER YSTEM
CLAIMS CENTER AND CONTACT CENTER
INTEGRATED SYSTEM SETUP V6.0.4
Batch and Non-Batch Interfaces
11/23/2015
User
Claim Reps
and Admin
IMAGERIGHT
DESKTOP
FOLDERS
File
Server
IMAGERIGHT
COLD IMPORT
▫ ClaimCenter (Primary)
▫ Address Book
▫ Logical Standby
Oracle 11g
Database
ViewDocs
INETSoft
Reporting
Document
Management
System
ImageRight
SQL Server
MetroReports
Hosts
Mainframe
PIF
Agency
Interface
Oracle
Database
SQL SERVER
(RES) LINKED
PolicySearch
Retrieve
HTTP
Proxy
Server
DMZ
Tomcat
Batch
Tomcat
Non-Batch
Internal Web Servers
Store
and
Access
ISO
M
atch
Report
Link Documents
Store Res/Alpha EOB
AUDATEX
(AUTO APPRAISAL)
METRO
ISO
XML via
WebServices
Query Agency Email
FNOL Intake
SMTP
Integration
Batch, ISO
MatchReport
Repository,
Extractor
Files to-PIF
FNOL,
Document
Linker, Intake
XACTIMATE
(PROPERTY APPRAISAL)
RESQuery
Donegal Email
Client
Donegal
Audit Dept.
maintains
user access
Claim Center, Contact Center
FTP
Server
Applied
Alliance
WEB
FNOL
SOURCES
FTP file
Server
FNO
L
Integration Batch processes
Uploads daily extractor
files i.e. claim status
changes, check printing
and EoB detail files
REPRICING SYSTEM
DBASE IV
Application
DONEGAL CLAIMS CENTER CONTACTS:
X7592 KEITH EISENHART
X7348 MADHU IYENGAR
X7318 ROBIN RODEN
X7642 CHAD DEITZ
X7193 JAY DEGUZMAN
No Scheduler
Controlled by
OpsWise scheduler
Steps 9a-d
Insurance Services Office
Metropolitan Reporting Bureau
Police accident/incident reports
Xactimate’s
Ftp
Procura
Server
Hosts
MICO Le Mars billsto Alpha for repricing
Alpha
Server
Procura receives and
reprices Donegal
medical bills
Hosts
10b
10
2
1
8
3
8
3
11
6
7
Website and Agency
Automation
5
4
9 AUTOMIZE
SERVER
Ftp
9i
9h
Sftp
10a
12
Scheduling
Server
dmi-win-gwrepp1
dmi-win-schd1
dmi-win-dmvftp
9g
9f
dmi-win-gwbtch
dmi-win-gwwebp1dmi-win-gwwebp2
dmi-win-
isop1.donegal
group.dmz
(STDBYGWP)
Dmidc2appsResMedicareRWork
dmi-win-
ftp01.donegalgroup.com
(WEBP)
Data Warehouse
GW App
Prod DB
DMI Web Database
Oragwp-vip.donegalgroup.com
13
14
dmidc2ftpftpin
ainpoldn
9e
Enterprise Rental
Management (ERAC ARMS)
ERAC15

15. Donegal ClaimCenter Systems
11/24/2015
Page | 1
1. ClaimCenter (CC) Application (version 6.0.4 Patch 1):
CC application is hosted on two VM servers running in clustered mode. Server names are dmi-
win-gwwebp1 and dmi-win-gwwebp2. P1 is called the online server that the users having access
to ClaimCenter log into this internal web server for accessing the ClaimCenter application. P2 is
called the ClaimCenter batch server which is used for internal batch runs.
Tomcat v. 6.0.30 is the application server. ClaimCenter consists of Primary ClaimCenter
application and Contact Center application (ContactCenter is the address book that stores 1099
contacts and is accessed from within ClaimCenter). Both apps have their own Tomcat instances.
These Tomcat instances run as a Windows Service that can stop and start ClaimCenter and
Contact Center applications.
2. Oracle Database – ClaimCenter needs Oracle 11g as its database. DB server has a schema for
ClaimCenter and ContactCenter. The server also has a Logical Standby (clone of primary instance)
that is required and accessed by InetSoft Reporting application.
3. Mainframe – ClaimCenter interacts with the mainframe in following ways:
a. ClaimCenter calls Policy Search and Retrieve PMS programs used to setup a New Claim.
b. Claims Center creates and uploads four files (RESEOB, CLMXNF (PUOF), CHFILE and PPF)
via ftp which is processed by the mainframe daily batch cycle.
c. Provides access to the ClaimCenter Oracle database table that stores financial records
used for the company balancing reports.
d. Provides access to database table that stores Surcharge Tier Threshold information
accessed by a mainframe program for Surcharge Automation processing.
4. ISO – The Insurance Services Office (ISO) provides a service called ClaimSearch which helps detect
duplicate and fraudulent insurance claims. When a claim is entered in ClaimCenter, details are
sent to the ISO ClaimSearch service, and get reports of potentially similar claims from other
companies.
5. Metro – Metropolitan Reporting Bureau provides a nationwide police accident and incident
reports service in the United States. Many insurance carriers use this system to obtain police
accident and incident reports to improve recordkeeping and to reduce fraud. ClaimCenter built-in
support for this service decreases deployment time for Metropolitan Reporting Bureau
integration projects, particularly for personal lines carriers.
ClaimCenter integrates with Metropolitan Reporting Bureau (Metro) using the XML Gateway for
requesting police accident and incident reports. Requestors enter all the necessary data in
ClaimCenter and then send the information through the Metro gateway. You do not need to visit
the Metro web site to request reports or to view reports.

16. Donegal ClaimCenter Systems
11/24/2015
Page | 2
6. Audatex – Provides Auto Appraisal Service. Claims information is sent from ClaimCenter
(requested by a claim rep) via an XML WebService to Audatex and asynchronously receives
completed Estimates/Photos/Supplemental/Total Loss documents back into ImageRight.
7. Xactimate – Provides Property Appraisal Service. Claims information is sent from ClaimCenter via
XML WebService to Xactanalysis and asynchronously receives completed estimates, photos, and
other documents back into ImageRight.
8. First Notice of Loss (FNOL) Intake
a. Alliance – Provides after hours claim intake service for Donegal. Claims are ftp’d from
Alliance as XML to an ftp server.
b. Donegal Website – Provides a portal for Agents to enter claims online.
Claims are then sent to Agency Automation Service manager that transforms it into xml
that ClaimCenter understands and ftp’s it to an ftp server.
c. Applied – Allows agents to enter claims on Applied Software installed on their systems.
An interface (managed by the WritePro team – (Vicki Nace) translates the claim
information into XML and ftp’s it as XML to an ftp server.
ClaimCenter runs an integration program that is scheduled by the OpsWise scheduler
application to pick up XML files from ftp the server during the following timeframe:
6 am–6 pm EST Monday–Friday recurring every 5 minutes excluding holidays
9. Integration Batch server (dmi-win-gwbtch)– Below programs are executed on the batch server:
a. FNOL Intake – process described in bullet 8 above.
1. ‘alliance_fnol.bat’ is the windows batch file that executes this program. It’s
scheduled in OpsWise to run Monday–Friday from 6 am–6 pm, slated to run
constantly cycling every 5 minutes.
b. Claim Extractor – This is the process that creates the nightly CHFILE to be processed by
nightly mainframe cycle.
1. ‘claimextractor.bat’ is the win batch file that executes the program to create
CHFILE.txt
2. ‘ftpclaimextract.bat’ is the batch file that executes the program to ftp the flat file
to the ftp server is – dmi-win-dmvftp
It’s scheduled in OpsWise to run Monday–Friday from 6:15 pm.
c. Check Extractor – This is the process that creates the nightly PPFFILE to be processed by
nightly mainframe cycle. Includes the text to be actually printed on the checks.
1. ‘checkextractor.bat’ is the win batch file that executes the program to create
PPFFILE.txt

17. Donegal ClaimCenter Systems
11/24/2015
Page | 3
2. ‘ftpcheckextract.bat’ is the batch file that executes the program to ftp the flat file
to ftp server – dmi-win-dmvftp
Process is scheduled in OpsWise to run Monday–Friday from 6:15 pm.
d. PUOF Extractor – This is the process that creates the nightly CLMXNF file to be processed
by nightly mainframe cycle. Example of this is a Date of Loss Change.
1. ‘puofextractor.bat’ is the win batch file that executes the program to create
CLMXNF.txt
2. ‘ftppuofextract.bat’ is the win batch file that executes the program to ftp_out the
flat files onto an ftp server named – dmi-win-dmvftp
It’s scheduled in OpsWise to run Monday–Friday at 6:15 pm.
e. Applied Claim Download – this process extracts specific ClaimCenter claims transactions
and sends them to the agency automation group for upload to the Agency system.
1. ‘appliedClaimDownload.bat’ is the win batch file that executes the program to
create the nightly download file. This bat file is triggered from OpsWise to run
Monday–Friday 6:15 pm
2. *Automize Task copies the text file to a network shared folder to be processed by
agency automation group (Vicki Nace). It’s scheduled to run at 7:30 pm Monday–
Friday on dmi-win-schd01 server using Automize 11 scheduling software.
f. ImageRight invokes a ClaimCenter WebService to send the document metadata that
creates a link to the document in ClaimCenter.
g. Store ISO Match Reports – ClaimCenter Application server (dmi-win-gwwebp2) receives
the ISO match report from ISO via the ISO Proxy Server:
(dmi-win-isop1.donegalgroup.dmz) and saves it on this server
h. Store RES/Alpha EOB (Donegal medical repricing system) – MS SQL Server (Express
Editionfree standalone version) is setup on dmi-win-gwbtch that connects to RES
application on the Network Shared drive, using Linked Server within the SQL Server.
ClaimCenter also talks to this SQL Server to access RES repricing processes.
1. ‘resEobtoImageright.bat’ is the windows batch file that creates EOB pdf’s and
sends them to ImageRight. It is scheduled by OpsWise to run Monday–Friday
7am–5:55pm at scheduled 1 minute intervals.
2. ‘resEobextractor.bat’ is the windows batch file that executes the program to
create the daily nightly ‘RESEOB’ flat file to be processed by the mainframe
nightly batch. Its scheduled in OpsWise to run Monday–Friday at 6:00pm
3. ‘ftpresEobextract.bat’ is the win batch file that executes program to ftp the
‘RESEOB’ text file to the ftp server – dmi-win-dmvftp.
This windows upload task is scheduled in OpsWise to run Monday–Friday at
6:00pm. Upon completion of the RESEOB.txt upload, OpsWise deletes this
temporary RESEOB.txt file using an OpsWise ftp automated task.

18. Donegal ClaimCenter Systems
11/24/2015
Page | 4
4. *Automize tasks execute programs in RES that creates a daily text file to be
uploaded (Sftp) to Procura (External Vendor) for medical bill repricing. Task is
scheduled to run Monday–Friday at 7:00 pm
5. *Automize task imports files from Procura Sftp and executes programs in RES to
process the files. It is scheduled to run Monday–Friday at 8:00 pm
i. Alpha Medical Repricing Vendor (used for MICO and Le Mars claims)
1. ‘medbillextractor.bat’ win batch file executes program to create the daily claims
file and the medical bill pdf’s that have been marked to be sent to Alpha for
repricing in ClaimCenter during the day. This is triggered by OpsWise at 6:30 pm
Monday–Friday
2. *Automize task uploads Claims file and Bill image pdf’s at 7:40 pm Monday–
Friday to the Alpha SFTP site.
3. *Automize task downloads repriced Payment file from Alpha – Scheduled to run
at 11:00 am Monday–Friday.
4. *Automize task downloads EOB’s from Alpha – Scheduled to run at 11:30 am
Monday–Friday.
5. Process Medical Payments – ‘medBillProcessPayments.bat’ executes a program
that reads the payment file downloaded in i.3 to create automatic payments for
the repriced bills in ClaimCenter.
6. Process EOBs – ‘medBillProcessEobs.bat’ executes a program that imports the
EoB pdf’s downloaded in i.4 to ImageRight
j. Real Time Check Extractor – This process creates a nightly excel spreadsheet for all Real
Time Checks issued in ClaimCenter on that day and emails to a distribution list.
1. ‘realtimecheckextractor.bat’ is the win batch file that executes the program to
create the spreadsheet. It’s scheduled in OpsWise to run Monday–Friday 6:20 pm.
2. *Automize emails the spreadsheet — scheduled to run Monday–Friday 6:45 pm.
k. Missing ClaimCenter Transactions Report – This process creates an email report of
transactions that were missed from being sent to mainframe nightly batch.
1. ‘missingTransRpt.bat’ is the win batch file that executes program to create the
report. It’s scheduled by OpsWise to run all days at 7:00 am. Email Recipients are
Robin and Madhu
*Automize – Automize 11 is scheduling software installed on dmi-win-schd01 server

19. Donegal ClaimCenter Systems
11/24/2015
Page | 5
10. Network Shared folder
a. RES is installed at xxxxxx
1. Auto Medical Unit staff works directly on this application
2. It is also accessed by ClaimCenter and Batch server via the SQL Linked Server
installed on the Batch server (see 7.h for more details)
b. ImageRight Cold Import – currently located donegalgroup.comImagingProdoasis8
The METRO reports are dropped into one of these Oasis directories
(currently there are 8 directories) and processed into ImageRight by one of the
ImageRight Application servers.
11. SMTP (Exchange email server) – This is configured in ClaimCenter to send claims email notices
to agents such as changes to a claim that exists on a policy.
12. InetSoft Reporting – dmi-win-gwrepp1 server hosts the ClaimCenter Reporting application.
Reports are accessed from within the ClaimCenter application.
13. Data Warehouse – The data warehouse retrieves examiner contact information from the Claim
Center database on a daily basis. The examiner information is used for the creation of the reports
on the Claim Report Launcher and in the Cognos Data model.
14. DMI Web Database - The Web Database retrieves examiner contact information from the Claim
Center database on a daily basis. The Web Database then display examiner contact information
on the WEB for the claims associated with the examiner.
15. ERAC (Enterprise Rent a Car) ARMS – ARMS is a rental reservation and rental management
system hosted by Enterprise. ClaimCenter communicates with ARMS by sending a WebService
request to open a new rental reservation.
ERAC responds with Rental Confirmation and Rental related updates back to ClaimCenter.
ClaimCenter rental claim also contains a link that opens the ARMS site in a browser window,
signing them in automatically and taking them to the claim directly.