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The People Factor: The Two-Way Street of Learning

Janet Clarey

Managing Director
Janet Clarey’s background
is in corporate learning
and development, where
she worked on various
learning technology
platform implementations,
technical training, curriculum
development, and instructional
design. As managing director
of The eLearning Guild
Academy, Janet strives to help
fellow learning professionals
make sense of the changing
learning environment. She is
responsible for development
of Guild Academy, providing
a comprehensive curriculum
of courses and certificate
programs for training and
learning technologies
professionals around the world.
twitter.com/jclarey

T

he most effective uses of mobile and online technologies
for corporate education are those that support people’s
actual behaviors in their daily work. That statement may sound
obvious, but when faced with a failed initiative, when trying to
answer the question, “Why isn’t anyone using this?” I find the answer is
often ineffectiveness at being able to deeply understand the day-to-day
behaviors of real people. People can’t just be told “how” to do their work. I
have found that the most effective uses of mobile and online technologies
have been implemented by people who recognize this limitation and
instead enable work rather than seek to define and control it.
What does “enabling work” look like? From my view, it is embedded in my
workflow regardless of where I am—the questions I both ask and answer
in the online communities I contribute to daily, the videos I watch and rate,
and the articles I read and comment on. It’s not effective just because I can
access it anytime and anywhere; it’s effective because it’s a two-way street.
I may be learning “how” to do my work, but it is through my own active
engagement with others. That’s the missing link between effective and
ineffective use of mobile and online technologies for learning: the failure to
recognize that people are involved.

Key Lessons
1

Use mobile and online technologies to enable work
rather than seek to define
and control it.

2

Embedding technology into
your workflow enables
work.

3

You learn how to work
through your active engagement with others.

“The most effective uses of mobile and online
technologies for corporate education are those
that support people’s actual behaviors in their daily
work.”

janetclarey.com

Sponsored by:

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Published in: Education, Mobile
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