Feedback, Convenience and Support: It’s All About the Learner
Director of Learning
Imogen Casebourne started
designing mobile learning
in 2005, creating successful
PDA courses and educational
mobile games. More recently,
she led the Epic team that
received gold at the E-Learning
Awards (the United Kingdom’s
most prestigious eLearning
industry awards) for Best Use
of Mobile Learning. In 2012, she
published a report on mobile
learning for the National Health
Service and in 2013 undertook
mobile case study research
for the eLearning Guild.
She oversees Epic’s thought
leadership program and speaks
nline technologies are powerful when they offer tailored
feedback so learners can immediately see how they are
doing. They can also provide realistic simulations of difficult or
dangerous environments, offering a safe place to experiment
and learn from mistakes.
Mobile technologies offer more convenient access to existing online learning as well as new possibilities. Because they are invariably with us, mobile
technologies are perfect for fitting in small but frequent bursts of practice
to help master a new skill or task in “found time” that might otherwise go to
waste. Imagine playing a quick round of a learning game while waiting for
an appointment or a flight.
The ubiquity of mobile
technology makes it good
for practice or leaRning
during down time.
The same ubiquity makes
mobile technology perfect
for performance support.
Mobile technologies are also great for offering just-in-time performance
support to people who are out and about. This support could be related
to what someone is about to do (prompted via a calendar on his or her
device) or to the user’s current location (triggered by GPS or a learner scanning a quick-response code).
“Always remember to ask learners what they
want. Technology is there to help people, not for
its own sake.”
Always remember to ask learners what they want: Technology is there to
help people, not for its own sake. When I asked National Health Service
learners what they most wanted from mobile technology, the answer
turned out to be access to reference books from mobile devices.
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