Personal Collaboration Index<br />Derivation of meaning from social network analysis is an iterative process.<br />Define metrics<br />Gather & process data<br />Baseline KPIs for a model employee<br /><ul><li>Textbook metrics (community degree, closeness, betweenness)
Other metrics?</li></ul>Relevant data sources<br />(messaging logs, wikis, blogs, etc)<br />Analyse results<br /><ul><li>Known communities (business units, project teams)
Discovered communities</li></ul>Refine metrics<br /><ul><li>Does this tell us what we need to know?
Benefits of Social Network Analysis<br />What benefits can you see?<br />
Benefits of Social Network Analysis<br />Transparency<br />Say goodbye to the “secret society” mentality. <br />Democratic organisations are transparent and open with employees about the financial health, strategy, and agenda of the organization. <br />(Source WorldBlu)<br />Preventing Gluttony<br /><ul><li>Some individuals hoard projects.
This can wreak havoc on business continuity.</li></li></ul><li>Benefits of Social Network Analysis<br />Preventing Isolation<br /><ul><li>Most important business groups are often most isolated (e.g. business development, regional branches).
It is a challenge to give these individuals the same resources as the main office.
It is important to business spirit that they feel part of the company.</li></ul>Promoting Mentoring<br /><ul><li>If the company’s best resources do not collaborate with younger, up and coming talent, how will there be any exchange of ideas?</li></li></ul><li>Benefits of Social Network Analysis<br />Educating Employees about Collaboration<br /><ul><li>Global overview of how people use tools</li></ul>Company Structure<br /><ul><li>Communities do always match the inherent hierarchy.
Organising offices to facilitate face to face collaboration.</li></li></ul><li>Personal Collaboration Index<br />User Education NOT Big Brother<br />Knowledge about users can help to understand:<br /><ul><li>where in your organisation collaboration tools are used/not used effectively
who does/does not use it. </li></ul>In certain instances, you should perform some actions in order to force people use collaboration tools and have all benefits from them; <br />For example:<br /><ul><li>Education/training for departments where collaboration tools underused.</li></li></ul><li>Social Network Analysis<br />Leaders, Followers and Early Adopters<br />Social Network Analysis analyses relationships between employees, offices, departments, etc. Based on that you can:<br /><ul><li>Figure out which units in your organisation play a major role and which of them play a relatively minor role.
Determine if your employees are placed in the best roles that they can have or if there will be more benefits for your business if a particular employee would be moved to other role.
Make decisions about promotions in your company by determining who the leaders are.</li></li></ul><li>Social Network Analysis Principles<br />Social Network analysis theory is based on graphs theory and examination of such parameters like Degree, Closenessand Betweenness.<br />Hypersoft’s solution can analyse any form of electronic communication in the enterprise; e.g.:<br /><ul><li>E-mail
Document collaboration</li></li></ul><li>Communities Creation<br />Communities can be automatically discovered using OmniAnalyser’s community analysis tool.<br />
Communities<br />It is possible to see graphical representation of relationship between units inside a given community (using the Graph button). <br />
Communities Editing<br />Automatically discovered communities can be edited in order to include/exclude some members who are out of your interest or were discovered only occasionally.<br />After a community is saved, it is possible to use Social Network reports for its analysis.<br />
Community Degree<br />Community Degree is for analysis of number of contacts for community members.<br />
Community Degree<br />This report provides data of mathematical analysis the links in a given community:<br />InDegree● number of incoming links to a given member.<br />OutDegree● number of outgoing links from a given member.<br />Density ● ratio of number of existing links between members to the total possible number of links (if each member is directly connected to each of the rest community members).<br />Drilldown to Community Details is available. There you can find detailed information for each member of the community and make conclusions about his participation in the community.<br />
Community Details<br />From the detailed report it is possible to see the community with its links in graphical form.<br />
Community Closeness<br />Community Closeness report analyses such metrics as Closeness and Farness:<br />InFarness● in how many steps each unit from community can reach some particular unit.<br />OutFarness● in how many steps some particular unit can reach all other members of community.<br />Closeness ● how close particular unit is to other members of community. It is calculated based on Farness values.<br />
Community Betweenness<br />Betweenness value shows ratio between number of existing geodesic paths inside community in which a particular business unit/user participates to total number of paths in community. <br />In other words this value shows importance of a business unit/user for the community or its power inside community.<br />
Age groups, other demographics</li></li></ul><li>Collaboration Tools: How much are they used? / Who uses them?<br />You can understand how your employees use collab tools by analysing:<br /><ul><li>Meeting Presence
Meeting Joins</li></ul>This helps to analyse how collaboration contributes to your business and make appropriate changes if necessary based on real world data.<br />For example:<br /><ul><li>If a user spends too much time in real time communication.
If a user does not use real time communication enough.
If a user communicates with the right people for business purposes.</li></li></ul><li>RTC: Which features are used?<br />How much are they used? <br />
RTC: Which features are used?<br />How much are they used? <br />