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Net Promoter Score - Exceeding
Industry Averages
An agency’s NPS score is a
statistical indicator of how
they compare to c...
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ALKU Client NPS 2016

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ALKU Client NPS 2016

  1. 1. Net Promoter Score - Exceeding Industry Averages An agency’s NPS score is a statistical indicator of how they compare to competitors and what you can expect. Responses to this question are divided into three categories: Promoters (given a rating of 9-10) Passives (given a rating of 7-8) Detractors (given a rating of 0-6) NPS = % of Detractors - % of Promoters This score is based on a survey put on by a third party called Inavero. Inavero is a market research firm that deploys and analyzes satisfaction surveys from more than 500,000 clients and employees each year. ALKU’s Net Promoter Score (NPS) is the result of direct feedback from our clients as to how likely they are to refer someone to ALKU. ALKU’s Client Satisfaction vs. Industry Client Satisfaction Industry Avg. ALKU Avg. ALKU’s 2016 NPS: Any agency can give you testimonials – ALKU gives you DATA! 2,573% above staffing industry average

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