4150 Gon Fishin Dr., Wasilla, Ak 99687 | H: 907-376-1080 | C: 907-250-0871 | firstname.lastname@example.org
Talented sales professional who effectively multi-tasks and balances customer needs with
company demands. Efficiently builds loyalty and long-term relationships with customers,
while consistently reaching sales targets.Sales management professional with experience in
Alaska. Extensive network of contacts in the HVAC/R industry.With more than 20 years of
experience in th HVAC/R industry, I have the expertise to get the job done right.
Increased sales volume by adding new accounts in the assigned territory.
Completed multiple professional development seminars to keep knowledge
current.Completed 30 hours of advanced OSHA training.Obtained EPA 608 universal
refrigeration card and I'm NATE certified in forced air heating,air conditioning, heat pumps
Nov 2006 to CurrentSales Manager
Johnstone Supply - Anchorage, AK
Executed daily cold calls.Answered customers' questions regarding products, prices and
availability.Emphasized product features based on analysis of customers' needs.Attended
trade shows and sales conferences.Collaborated with colleagues to exchange selling strategies
and marketing information.Responded to all customer inquiries in a timely
manner.Collaborated with members of other departments to complete sales
transactions.Organized joint sale calls with current customers and outside
vendors.Maintained friendly and professional customer interactions.
Sep 2005 to Nov 2006installer/Service Tech.
Moore Heating - Anchorage, AK
Accurately read blueprints and repair manuals to identify mechanical problems and fix
them.Troubleshooted electrical and mechanical defects for residential, commercial and
industrial sites.Completed all repairs and maintenance work to company standards.Ensured
customer satisfaction by providing highest quality of products by ensuring all equipment was
properly installed and working correctly.Planned work and determined appropriate tools and
equipment.Recorded HVAC maintenance and repair history in job logs.Documented and
reported each installation in company log book.Inspected installation sites to determine
material requirements.Maintained and serviced HVAC systems and refrigeration equipment.
Feb 2004 to Aug 2005Residential HVAC Installer
Marsh Heating and A/C - Brooklyn Park, MN
Installed air conditioning and refrigeration equipment and tested them for proper
operation.Replaced electrical motors and HVAC systems.Installed and maintained gas
lines.Conducted retrofits,remodels and new construction. Worked with all major brands,
primarily we were a Lennox dealer though.
Mar 2002 to Aug 2005HVAC/R Installer/Service Tech.
Onsite Mechanical - St.Bonifacius, MN
Troubleshot and repaired HVAC and refrigeration equipment.Overhauled and repaired
reciprocating and centrifugal compressors.Serviced electrical, pneumatic, mechanical and
microprocessor controls.Maintained and serviced HVAC systems and refrigeration
equipment.Retained careful and thorough maintenance and repair records.Examined heating
and refrigeration systems, air-conditioning and air compressors for signs of defects or
malfunction.Recycled and charged refrigerants.Responded to complaints about temperature
problems in a timely manner.Installed air conditioning and refrigeration equipment and tested
them for proper operation.Completed preventative maintenance on refrigerators and
freezers.Installed, maintained and repaired commercial refrigeration systems.Repaired and
replaced condensers, compressors, pumps and valves.
Apr 1998 to Apr 2004Warehouse Manager, counter sales
Johnstone Supply - Golden Valley, MN
Supervised material flow, storage and order fulfillment.Maintained accurate stock records
and schedules.Negotiated bulk shipping discounts with contracted carriers.Oversaw special
orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for
shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Operated
shipping system efficiently and accurately.Oversaw warehousing and storage practices and
housekeeping.Received incoming shipments and reviewed contents against purchase order for
accuracy.Rotated stock by code and receiving date.Sold supplies, materials and products to
installers and subcontractors.Completed 30-hour OSHA training Verified and recorded the
count and condition of cargo received.Operated powered lift trucks, floor sweepers, pallet
jacks and forklifts safely, with a 0% incident rate.Wrote, proofed and edited sales proposals
and correspondence.Addressed customer questions and concerns regarding products, prices
and availability.Delivered exceptional account service to strengthen customer loyalty..
Feb 1993 to Apr 1998Sales Manager
World Wide Industries - Salt Lake City, UT
Collaborated with colleagues to exchange selling strategies and marketing
information.Taught potential clients about products through seminars and other special
events.Planned and organized routes within territory to maximize efficiency and time in the
field. Supervised a sales force of 10-30 people. Trained and mentored sales associates.
Conducted interviews, add placement and writing.
2003Associate of Science, HVAC/R Technology
University of Minnesota Hennepin Technical - Eden Prairie, MN, USA
Coursework in Electrical and Mechanical Engineering
Coursework in Air Conditioning and Refrigeration
Coursework in Electricity, PLC, Motors and Controllers
Certificate in HVAC and Refrigeration
Graduated with Honors