Ray amoruso hrpta board of directors 01-10-12


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  • Our customers are our only priorities We pick people up and get them to where they are going (on-time) We convey good information to help our customers meet their transportation needs We meet the mobility needs of 57,000 people every day
  • Good Information Data from our website Responsiveness to customer complaints Passenger Conveniences Shelters New Signs IVR System
  • Go Pass 365 Currently 4 educational institutions serving 62,000 students/staff 3 private companies serving about 2,000 employees Will generate nearly $600,000 in new revenues In-house Sales team is generating new revenue streams E-Tickets to ride the Tide $3.00 round trip Internet based fare purchase
  • HRT has some high performing routes The top 25% of routes account for almost 60% of our total passengers and revenue But the bottom 25% are very infrequently used; accounting for 3-4% of total passengers and revenue An inordinate level of subsidy supports our lowest performing 25% of routes; at least half of these require over $10 of subsidy In one case, taxpayers are paying $14 per boarding customer
  • 80% of our seats are empty, yet we incur the same operating costs weather they are occupied or empty
  • 18 th Street Facility Supports 60% of 1.4 million trips made every month Built to Silver LEED standard Replaces a nearly 100 year old facility New administration building Resigning all 3500 bus stops with new signs that includes detailed route information Installing over 160 new bus shelters throughout the system
  • VBTES Study underway Newtown to Independence: 3.18 miles Newtown to Lynnhaven: 6.93 miles Newtown to Oceanfront: 12.08 miles Other extensions in Norfolk to ODU and the Navy Base a possibility
  • Focused on completed construction and stop making changes Held people accountable Restructured contracts with major contractors – added in completion incentives
  • Opening year forecast predicted 2900 average weekday boardings 20 year forecast predicted 7100 average weekday boardings 1 out of 4 people riding the Tide board at Newtown Road Station We anticipate hitting the half million mark around December 15th
  • Ray amoruso hrpta board of directors 01-10-12

    1. 1. Connections through Transportation Choice Hampton Roads Public Transportation Alliance Board of Directors Meeting January 10, 2012
    2. 2. Our Core Business
    3. 3. Building Customer Confidence
    4. 4. Business Development
    5. 5. What our measures say about us
    6. 6. Our Plan
    7. 7. Rebuilding Our Physical Plant
    8. 8. Growing The Tide
    9. 9. <ul><li>Update on The Tide </li></ul>
    10. 10. The Tide Cost and Budget
    11. 11. Tide Ridership Summary Forecast 2,900 Avg. Weekday Riders 4,750 Avg. Weekday Riders 5,100 Avg. Saturday Riders
    12. 12. Tide Weekly Average Ridership
    13. 13. Tide Ridership By Station
    14. 14. Tide Ridership By Station
    15. 15. Tide Ridership Hourly - Sept
    16. 16. Tide Ridership Hourly - Oct
    17. 17. Tide Ridership Hourly - Nov
    18. 18. Tide Ridership Hourly - Dec
    19. 19. <ul><li>Looking at our bus system </li></ul>
    20. 20. Major Service Findings <ul><li>Almost 70% of trip purpose are for essential services: </li></ul><ul><ul><li>57% to/from work </li></ul></ul><ul><ul><li>7% to/from school </li></ul></ul><ul><ul><li>5% to/from medical-related appointments </li></ul></ul><ul><li>Most trips started by walking to stop and most planned on walking to their final destination once exiting bus or ferry </li></ul><ul><li>About 40% of passengers transfer to another bus </li></ul>
    21. 21. Major Service Findings <ul><li>Responses were grouped in two ways: </li></ul><ul><ul><li>by route type (local routes, MAX, ferry, shipyard, Wave, NET/310) </li></ul></ul><ul><ul><li>by municipality </li></ul></ul><ul><li>Similarities and differences can be identified based on: </li></ul><ul><ul><li>how service operates </li></ul></ul><ul><ul><li>ridership between the different municipalities </li></ul></ul><ul><li>Most “route types riders” having been riding the system for more than four years </li></ul><ul><li>System predominately used by riders five days per week, reflecting the heavy use of the system for work purposes </li></ul>
    22. 22. Major Demographic Findings <ul><li>About 80% of the fixed bus riders are “transit dependent” </li></ul><ul><li>Over 75% of riders are African-American </li></ul><ul><li>About 50% of riders have an annual household income less than $15,000 </li></ul><ul><li>Just over 50% households do not have a working vehicle </li></ul><ul><li>Almost 60% of riders systemwide do not have a drivers license </li></ul><ul><li>Ridership on the system skews slightly older, with a majority of riders 30+ </li></ul><ul><li>Over 50% of riders are female </li></ul><ul><li>About 95% of riders speak English as their primary language </li></ul><ul><li>The ferry has the highest usage by military personnel (19%) </li></ul>
    23. 23. Major Attitudinal Results <ul><li>The overall quality of service received a score of 3.5 out of 5.0, a “Fair” to “Good” rating </li></ul><ul><ul><li>Ferry - 4.2 </li></ul></ul><ul><ul><li>MAX - 3.7 </li></ul></ul><ul><ul><li>Fixed Bus - 3.5 </li></ul></ul><ul><li>The major positives for the system were safety on the bus, operator courtesy, and reasonableness of fares </li></ul><ul><li>The major shortcomings identified by riders are the lack of benches and shelters </li></ul><ul><li>Also performing poorly were the hours of service, on-time performance, lack of Sunday service, frequency of service, and safety at the stop (ie. Cedar Grove) </li></ul>
    24. 24. Tide Ridership - Sept
    25. 25. Tide Ridership - Oct
    26. 26. Tide Ridership - Nov
    27. 27. Tide Ridership - Dec