Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Keeping Up With Technology     Evolving Your IT Leadership     Knowledge and Capabilities           Dave Cunningham   Shar...
Business    Influences   TechnologyDepartment Services   Technology   Leadership
Focus on the Business   Influences and theTechnology Department         Services
Business Influences onLegal IT    MDPs (multi-disciplinary practices)    MPTs (multi-practice teams)    Cross-office Teams...
Upcoming Influences  Supply Chain Management  Services ROI  E-Business Strategies  Seamless online/offline experience     ...
IT Leadership Benchmarks      Corporations      International Accounting Firms      Some U.K. Law Firms      Some U.S. Law...
Types of IT Organizations  Infrastructure and Staff Churning  Tactical and Practical  Network + Consulting  Executive / Cl...
Basic Pillars ofIT Effectiveness    Operational Integrity    User Support and Training    Communications/Managed Expectati...
Advanced Pillars ofIT Effectiveness    Practice Support    ‘Quality/Integrity of Information’ Mgmt    Value Management    ...
Traditional IT Skill Sets   Server and PC Technicians   Help Desk   Application Support   Managers
Evolving Skill Sets   Traditional              Evolving  Server/PC      Practice Support Consultants  Help Desk      Devel...
Focus on IT Leadership
Leadership Roles   Executive Director   Partner-in-Charge of Technology   Technology Committee   e-Business Team   Practic...
Technology Staff Mgmt  Role    From support to business liaison    From reactive to proactive  Level of Involvement  Repor...
Keeping Current 1. Have a broad context 2. Surround yourself with good people 3. Build-in check points
1. Do you have Context?          First, look backwards!               Look around.            Then, look ahead. Examples: ...
Understanding BusinessIssues  David Maister (www.davidmaister.com)  Richard Susskind  Vault.com  Forbes and CIO Magazines ...
Keeping Current on FirmIssues  Executive Meetings  Casual Lunches  IT/Attorney Briefings  Tech Committee Agendas
Keeping Current onProducts  Downplay the role of a product  Don’t let salespeople intimidate  Leverage briefings    Softwa...
Training  Information Management    Bill Inmon  Knowledge Management  Project Management Institute
Training    Practice Support Consultants    Developers    Project Managers    Security/Disaster Recovery    Facilities    ...
2. Surround Yourself withGood People Leveraging the Brains and Experience of   Others   Hire and train well   Leverage ven...
3. Ensure Checkpoints  User Surveys  Client Surveys  Peer Assessments  Technology Assessments and  Benchmarks  Strategic P...
Follow-up  Links to favorite books on business and  culture management issues  Follow-up questions              Dave Cunni...
Upcoming SlideShare
Loading in …5
×

Keeping up with technology evolving your it leadership knowledge and capabilities by dave cunningham aug 2007

380 views

Published on

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

Keeping up with technology evolving your it leadership knowledge and capabilities by dave cunningham aug 2007

  1. 1. Keeping Up With Technology Evolving Your IT Leadership Knowledge and Capabilities Dave Cunningham Shareholder, Baker Robbins & Company dcunningham@brco.com
  2. 2. Business Influences TechnologyDepartment Services Technology Leadership
  3. 3. Focus on the Business Influences and theTechnology Department Services
  4. 4. Business Influences onLegal IT MDPs (multi-disciplinary practices) MPTs (multi-practice teams) Cross-office Teams Mergers and Acquisitions Knowledge Management Portals Cost Containment
  5. 5. Upcoming Influences Supply Chain Management Services ROI E-Business Strategies Seamless online/offline experience Sound like GE 5 years ago?
  6. 6. IT Leadership Benchmarks Corporations International Accounting Firms Some U.K. Law Firms Some U.S. Law Firms
  7. 7. Types of IT Organizations Infrastructure and Staff Churning Tactical and Practical Network + Consulting Executive / Client Focused
  8. 8. Basic Pillars ofIT Effectiveness Operational Integrity User Support and Training Communications/Managed Expectations IT Staff Skill and Effectiveness Mgmt Project Management Vendor Management Planning and Budgeting
  9. 9. Advanced Pillars ofIT Effectiveness Practice Support ‘Quality/Integrity of Information’ Mgmt Value Management Risk Management
  10. 10. Traditional IT Skill Sets Server and PC Technicians Help Desk Application Support Managers
  11. 11. Evolving Skill Sets Traditional Evolving Server/PC Practice Support Consultants Help Desk Developers App Support Project Managers Managers Security/Disaster Recovery Facilities Business Analysts Information/Process Mgmt Knowledge Mgmt
  12. 12. Focus on IT Leadership
  13. 13. Leadership Roles Executive Director Partner-in-Charge of Technology Technology Committee e-Business Team Practice Leaders Committee Leaders: Library, New Business, Recruiting, etc.
  14. 14. Technology Staff Mgmt Role From support to business liaison From reactive to proactive Level of Involvement Reporting Relationships Peer Relationships
  15. 15. Keeping Current 1. Have a broad context 2. Surround yourself with good people 3. Build-in check points
  16. 16. 1. Do you have Context? First, look backwards! Look around. Then, look ahead. Examples: Looking backwards: VAX to NT Looking around: Other industries
  17. 17. Understanding BusinessIssues David Maister (www.davidmaister.com) Richard Susskind Vault.com Forbes and CIO Magazines American Productivity and Quality Center (www.apqc.com)
  18. 18. Keeping Current on FirmIssues Executive Meetings Casual Lunches IT/Attorney Briefings Tech Committee Agendas
  19. 19. Keeping Current onProducts Downplay the role of a product Don’t let salespeople intimidate Leverage briefings Software/Hardware Vendor Briefings Consultant Briefings Internal cross-training
  20. 20. Training Information Management Bill Inmon Knowledge Management Project Management Institute
  21. 21. Training Practice Support Consultants Developers Project Managers Security/Disaster Recovery Facilities Business Analysts Information/Process Mgmt Knowledge Mgmt
  22. 22. 2. Surround Yourself withGood People Leveraging the Brains and Experience of Others Hire and train well Leverage vendors properly Keep involved throughout the firm Keep involved in the industry
  23. 23. 3. Ensure Checkpoints User Surveys Client Surveys Peer Assessments Technology Assessments and Benchmarks Strategic Planning
  24. 24. Follow-up Links to favorite books on business and culture management issues Follow-up questions Dave Cunningham Baker Robbins & Company 713.840.0510 dcunningham@brco.com

×