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Iltacon cio corporate legal operations consortium (cloc) metrics aug 2015

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Panel discussion with NetApp, Yahoo, and Kaiser Permanente on legal operations metrics and leadership.

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Iltacon cio corporate legal operations consortium (cloc) metrics aug 2015

  1. 1. Connie Brenton, NetApp David Cunningham, Winston & Strawn LLP Jeffrey H. Franke, Yahoo, Inc. Gregory Kaple, Kaiser Permanente Jeff Schwarz, Polsinelli PC SHARING PRACTICE METRICS FOR LAW FIRMS AND LEGAL DEPARTMENTS, NOW AND IN 2020 Tuesday, September 1 1:30 – 2:30 p.m.
  2. 2. IN SEPARATE WORLDS Efficiency vs. Profitability Law Departments Law Firms
  3. 3. MIRROR IMAGES Efficiency = Profitability
  4. 4. LEGAL ECOSYSTEM • Different People at the Table – CIO – CFO – CMO
  5. 5. TIPPING POINT • The tipping point is the critical point in an evolving situation that leads to a new and irreversible development.
  6. 6. Law Department Law Firm 1 Total Internal & External Spend 1 Matter Budget 2 Spend vs. Budget 2 Profitability 3 Staffing / Resource Utilization 3 Billable Hours / Utilization 4 Vendor Performance 4 Peer Benchmarking 5 Savings 5 Performance Quality / Client Results 6 Matter Time to Completion 6 Client Satisfaction 7 Performance Quality 7 Firm Citizenship 8 Training WHAT WE’RE MEASURING
  7. 7. USE OF ANALYTICS Law Department Law Firm 1 Understanding spend to minimize spend (opportunities to save) 1 Understanding partner / firm performance 2 Benchmarking against industry rates 2 Benchmarking against industry rates 3 Increase efficiencies 3 Increasing confidence and accuracy of budgets
  8. 8. WHAT’S ON THE HORIZON • Napa Conference – Standards for the industry • CLOC • CIO-CLOC
  9. 9. WHAT WE MEASURE
  10. 10. IN-HOUSE DEPARTMENT METRICS Total Dept and Practice Area Spend Billed Hours, Fixed Fees, Staffing Ratios E-Discovery Review Efficiency & Analytics Spend by Firm Vendor or Service Provider Performance Industry Benchmarks
  11. 11. LAW FIRM METRICS Matter Budget Partner Performance Client Feedback Client Wins Industry Benchmarks
  12. 12. EVOLUTION OF ANALYTICS • More and Better Data • Getting data clean • Leveraging Technology (Sky, Lex Machina, etc.) • New Technologies • Leveraging Analytics Providers and Consultants • New Audiences (GC, CFO, CEO, COO, Internal Biz Clients etc.)
  13. 13. KPI & DASHBOARDS & QBR
  14. 14. DELIVERING THE MESSAGE • Dashboards • QBR’s • Operations Reviews • Performance Reviews • Budget Proposals and Reviews • Vendor Selection
  15. 15. DASHBOARD METRIC CATEGORIES Legal Spend Contract Management Training Instant NDA Electronic Signatures Department Metrics (Headcount, Pro Bono, etc.)
  16. 16. LAW FIRM PERFORMANCE SUMMARY Quantitative Portfolio Analysis Category Performance Details Score Staffing Models • Partner, associates, paralegal mix 2 Staffing Efficiency • Timekeepers per matter • Right-sourcing 1 Fees/Costs • Hourly and fixed fees 5 Billing Compliance • Adherence to billing guidelines 3 Qualitative Analysis (27 Respondents) Category Attorneys & Engineers Subject Matter Expertise 3.5 Business Alignment 4 Responsiveness/ Accessibility 3.5 Project Management 4 Creativity 2.5 Budgeting Accuracy 3.5 Proactive Execution 3 Communication 1 Partnership/ Trustworthiness 3 Quality and Presentation 3 Results/ Outcomes 3.5 Response Score Strongly Disagree 1.0 Disagree 2.0 Neither Agree nor Disagree 3.0 Agree 4.0 Strongly Agree 5.0
  17. 17. SPEND DASHBOARD
  18. 18. KPI DASHBOARD
  19. 19. MATTER BUDGETING
  20. 20. MATTER ACTIVITY DASHBOARD
  21. 21. THANK YOU

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