April 28, 2011                                                  Sentry Centers                                            ...
Definitions• Cloud computing is “the realization of Internet-based  development and use of computer technology delivered  ...
Cisco Law Department Strategy                                           Context:                                    Core: ...
Possible Law Firm IT Strategy                                           Context:                                    Core: ...
5
Cloud MaturityAttributes                           Today   Near Term    MaturityAvailable VendorsResilient ArchitectureVer...
Roadmap: Preparing for Cloud Maturity• “Don’t outsource a mess”• Aggressively get content management under control  – Clie...
Questions                    Lynn Easterling   Senior Director of Legal Services, Cisco Systems                  leasterl@...
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Hbr cio forum 2011 cloud panel facilitated by dave cunningham april 28

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Hbr cio forum 2011 cloud panel facilitated by dave cunningham april 28

  1. 1. April 28, 2011 Sentry Centers New York, NYLeveraging IT in Times of Fiscal Restraintto Support Evolving Law Firm Business ModelsCloud Computing and Outsourcing Optimizing a Multi-Sourced Future Lynn Easterling, Senior Director of Legal Services, Cisco Systems Lance Rea, CIO, Davis & Gilbert Dave Cunningham, Managing Director, Hildebrandt Baker Robbins
  2. 2. Definitions• Cloud computing is “the realization of Internet-based development and use of computer technology delivered by an ecosystem of providers."• Cloud computing is “typically universally accessible, massively scalable, highly reliable, cost effective, and utility priced with low barriers to entry, but none of these attributes are absolute requirements.” - Sam Johnston, Google 2
  3. 3. Cisco Law Department Strategy Context: Core: Activities that are necessary but Activities that contribute not tied to competitive advantage to competitive advantage Out-task In-task Mission Critical: • High Stakes Litigation • Design, Build and Sell Activities that, if performed • Reputation • Business Development poorly, pose an immediate risk • Compliance • Intellectual Property • HR Policy Rights Risk Outsource Self-ServiceNon-Mission Critical: • HR Cases • Routine Transaction Activities that, if performed • Smaller Litigation Processing poorly, do not pose a risk • Real Estate Differentiation Model copyright Geoffrey A. Moore 3
  4. 4. Possible Law Firm IT Strategy Context: Core: Activities that are necessary but Activities that contribute not tied to competitive advantage to competitive advantage Out-task In-task Mission Critical: • Infrastructure Operations • Lawyer Productivity Tools Activities that, if performed • Data Center Services • Business Process poorly, pose an immediate risk Improvements • Business Intelligence / KM Risk Outsource Self-ServiceNon-Mission Critical: • Service Desk • Video Training Activities that, if performed • PC / Printer Maintenance poorly, do not pose a risk Differentiation Model copyright Geoffrey A. Moore 4
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  6. 6. Cloud MaturityAttributes Today Near Term MaturityAvailable VendorsResilient ArchitectureVerified Data PrivacyCompetitive Costs SomeIntegrated Data Management SomeData / Service Portability FewThird Party Assurance / Monitoring PossibleMarketplace with Easy Switching FewBrokering of Multi-Sourcing FewTier 1 Application Availability Some Most Integrated 6
  7. 7. Roadmap: Preparing for Cloud Maturity• “Don’t outsource a mess”• Aggressively get content management under control – Client/matter tagging – Firm retention schedules – Monitoring of active/inactive content• Address data privacy professionally• Understand your service levels and fully loaded costs of services (and how to contrast with vendors)• Reframe the priorities and value of IT 7
  8. 8. Questions Lynn Easterling Senior Director of Legal Services, Cisco Systems leasterl@cisco.com Lance Rea CIO, Davis & Gilbert lrea@dglaw.com Dave Cunningham Managing Director, Hildebrandt Baker Robbins dcunningham@hbrconsulting.com 8

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