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Panel discussion: Create data-driven personalised experiences at moments that matter

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From the Brand marketing summit London 25th June 2019 chaired by Dave Chaffey

Published in: Marketing
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Panel discussion: Create data-driven personalised experiences at moments that matter

  1. 1. 1 Panel discussion: Create data-driven personalised experiences at moments that matter Hosted by by Dr Dave Chaffey, co-founder and Content Director, Smart Insights Brand Marketing Summit, London, 25th June, 2019 Download : www.slideshare.net/smart-insights
  2. 2. 2 Your panelists
  3. 3. 3 Co-founder and Editor of SmartInsights.com - a marketing advice community with > ½ million uniques/quarter. Premium members in over 120 countries use our planning guides, templates and online courses to Plan, Manage and Optimize their digital marketing. We also deliver consulting and training for members. Digital Marketing strategist, consultant, trainer and author since ‘97 Free Basic membership About Dave Chaffey and Smart Insights
  4. 4. 4 Q. Opportunities for personalisation across complex customer journey? Source: Smart Insights customer lifecycle guide
  5. 5. 5 Q. Recommendations on developing capabilities? Source: Smart Insights free benchmarking templates
  6. 6. 6
  7. 7. 7 Q. Martech stack to best support personalization ? Download: http://bit.ly/smartdigitaltools
  8. 8. 8 Martech opportunities – systems and insight Download: http://bit.ly/smartdigitaltools
  9. 9. 9 Q. Integrating personalization data with 360 degree insight? Source: Roland Berger
  10. 10. 10 Q. Linking structured testing and AI - where to start? Rules-based Machine-driven Agile testing 1:1 Optimisation Segmentation Segmentation Optimisation 1:1
  11. 11. 11 Q. How many structured experiments does your business run each month?
  12. 12. 12 The big question ‘With all the AI options available, why haven’t more e-commerce teams adopted this technology more readily?’ 55% of retailers investing in AI report substantially accelerated revenue growth Source: Oxford Economics report
  13. 13. 13 Source: Smart Insights article - 5 applications of AI Q. How can AI and ML support personalization?
  14. 14. 14 Q. How can AI help exploit the long tail?
  15. 15. 15 Let’s Connect – Questions and discussion welcome! https://www.linkedin.com/in/davechaffey Download : www.slideshare.net/smart-insights

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