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Real-World Data Governance Webinar: Using Data Governance to Achieve Data Quality

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Data Governance programs can focus on improving the quality of data. Improvements in quality require that people are held formally accountable for following defined processes for defining, producing and using data across the organization. These processes become the focal point of institutionalizing data quality.

In this month’s installment of the Real-World Data Governance webinar series, Bob Seiner will speak about how to focus your data governance program on improving the quality of data across the organization. Bob will talk about the data governance roles and processes required change organizational behavior associated with defining, producing and using quality data.

In the webinar Bob will discuss:

Defining data governance in terms of data quality
Delivering roles appropriate for improving data quality
Selecting appropriate data quality processes to govern
Using working groups to focus on data quality projects
Measuring quality to demonstrate governance performance

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Real-World Data Governance Webinar: Using Data Governance to Achieve Data Quality

  1. 1. 1 1 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Real World Data Governance Using Data Governance to Achieve Data Quality Monthly Webinar Series Hosted by DATAVERSITY Robert S. Seiner – KIK Consulting / TDAN.com April 19, 2018 – 11:00 a.m. PT / 2:00 p.m. ET
  2. 2. 2 2 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Real-World Data Governance Introduction • Real-World Data Governance – Monthly Webinar Series May 17, 2018 – Using Data Governance to Protect Sensitive Data June 21, 2018 – Using Data Governance to Improve Data Understanding Third Thurs @ 2pm EST – Register at TDAN.com, KIKconsulting.com, DATAVERSITY.net • Non-Invasive Data Governance Book ISBN 9781935504856 / Technics Publishing / Amazon.com • Speaking @ Dataversity Events Enterprise Data World (EDW) 2018 – San Diego – April 22-27, 2018 – Next Week! Data Governance & Information Quality (DGIQ) Conference – San Diego – June 11-15, 2018 Data Architecture Summit – Chicago – October 8-11, 2018 – Agenda Just Announced! • Online Learning Plan Non-Invasive Data Governance - DATAVERSITY Training Center Seven Online Courses with Evaluations • The Data Administration Newsletter (TDAN.com) Twice Monthly – Data Articles, Columns, Blogs and Features Produced by DATAVERSITY – Subscribe for emails • KIK Consulting & Educational Services KIKConsulting.com Home of Non-Invasive Data Governance™
  3. 3. 3 3 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • In this webinar we will discuss: – Defining Data Governance in Terms of Data Quality – Delivering Roles Appropriate for Improving Data Quality – Selecting Appropriate Data Quality Processes to Govern – Using Working Groups to Focus on Data Quality Projects – Measuring Quality to Demonstrate Governance Performance Using Data Governance to Achieve Data Quality Agenda for Today’s Webinar
  4. 4. 4 4 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Governance – Data Governance is the Execution and Enforcement of Authority Over the Management of Data and Data-Related Resources. • Data Stewardship – Data Stewardship is the Formalization of Accountability Over the Management of Data and Data-Related Resources. Using Data Governance to Achieve Data Quality Defining Data Governance in Terms of Data Quality
  5. 5. 5 5 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Non-Invasive Data Governance™ – The practice of: • applying formal accountability & behavior • through non-invasive roles & responsibilities • to existing and / or new processes • to assure that the definition, production & usage of data • assures regulatory compliance, security, privacy, protection & quality. – Non-Invasive describes how governance is applied to assure non-threatening management of valuable data assets. Using Data Governance to Achieve Data Quality Defining Data Governance in Terms of Data Quality
  6. 6. 6 6 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Non-Invasive Data Governance™ – The practice of: • applying formal accountability & behavior • through non-invasive roles & responsibilities • to existing and / or new processes • to assure that the definition, production & usage of data • assures regulatory compliance, security, privacy, protection & quality. – Non-Invasive describes how governance is applied to assure non-threatening management of valuable data assets. • The goal is to be:  Transparent.  Supportive.  Collaborative. Using Data Governance to Achieve Data Quality Defining Data Governance in Terms of Data Quality
  7. 7. 7 7 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Client Definition of Data Governance – Formalization of accountability & repeatable behavior for managing data as an asset as it progresses throughout the data lifecycle to support … – Data Quality initiatives associated with 1 of 2 • Master Data Management efforts • Analytics efforts • Information Asset Management • To respond to an Audit • Data Sharing & Extraction • Risk Management, … Using Data Governance to Achieve Data Quality Defining Data Governance in Terms of Data Quality
  8. 8. 8 8 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Defining Data Governance in Terms of Data Quality • Client Definition of Data Governance – Formalization of accountability & repeatable behavior for managing data as an asset as it progresses throughout the data lifecycle to support … – Data Quality initiatives associated with 2 of 2 • Security & Protection of Sensitive Data • Regulatory Reporting & Compliance • Business Intelligence / Data Warehousing / Data Lakes • Data Integration • Enterprise Transformation • ERP and Package Implementation, …
  9. 9. 9 9 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Define Data Governance in terms of something that is SMART – S – Specific – M – Measurable – A – Achievable – R – Results-driven – T – Time-bound • Give your definition some teeth. Using Data Governance to Achieve Data Quality Defining Data Governance in Terms of Data Quality
  10. 10. 10 10 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality • Why are data governance roles important in improving data quality? 1. Someone needs to have formal accountability to record data quality issues. 2. Someone needs to have formal accountability to receive / process data quality issues. 3. Someone needs to have formal accountability to prioritize data quality issues. 4. Someone needs to have accountability to decide which issues will receive resources.
  11. 11. 11 11 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality • Why are data governance roles so important in improving data quality? 1. Someone needs to have formal accountability to record data quality issues. • Data Stewards 2. Someone needs to have formal accountability to receive / process data quality issues. • Data Governance Office 3. Someone needs to have formal accountability to prioritize data quality issues. • Enterprise Data Stewards / Data Domain Stewards 4. Someone needs to have accountability to decide which issues will receive resources. • Data Governance Council
  12. 12. 12 12 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality • Core Component of NIDG DG Framework – Roles (Authority) – The first foundational component of a successful Data Governance program is the definition of roles and responsibilities. – The manner in which roles are defined and how they operate are predictors of the effort required to govern the data. – Roles are represented through an Operating Model of Roles & Responsibilities. – The pyramid diagram is represented in the first column of the Framework. – The Operating Model includes a detailed description of formalized responsibilities, escalation and decision paths, how roles are formally engaged in processes, and communications that are shared with each level.
  13. 13. 13 13 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Endorse Processes Resolution Processes EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Domain Processes Daily Processes Enforce Processes Metric Approval Act Metric Acceptance Domain Metrics Daily Measurements Collect Report Metrics Policy Directive Best Practice Guidelines Standards Requirements Workflow Glossary Dictionary Metadata KIK Artifacts (Common Data Activity Matrices) Support Sponsor Understand Meetings Status Subject Project Orientation On Boarding Ongoing Plan Develop Deliver Steering Committee (Delegate) Council (Decision) Domain Stewards Owners (Subject) Data Stewards (Daily) DG Lead Work Groups Partners (Function) Copyright © 2017 – Robert S. Seiner and KIK Consulting & Educational Services, LLC LEVEL EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS ROLES (AUTHORITY) – FORMAL RESPONSIBILITY PROCESSES – APPLICATION and ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED & DEVELOPED Levels Components ROLES(AUTHORITY) COMMUNICATIONS TOOLS METRICS PROCESSES
  14. 14. 14 14 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Endorse Processes Resolution Processes EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Domain Processes Daily Processes Enforce Processes Metric Approval Act Metric Acceptance Domain Metrics Daily Measurements Collect Report Metrics Policy Directive Best Practice Guidelines Standards Requirements Workflow Glossary Dictionary Metadata KIK Artifacts (Common Data Activity Matrices) Support Sponsor Understand Meetings Status Subject Project Orientation On Boarding Ongoing Plan Develop Deliver Steering Committee (Delegate) Council (Decision) Domain Stewards Owners (Subject) Data Stewards (Daily) DG Lead Work Groups Partners (Function) Copyright © 2017 – Robert S. Seiner and KIK Consulting & Educational Services, LLC LEVEL EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS ROLES (AUTHORITY) – FORMAL RESPONSIBILITY PROCESSES – APPLICATION and ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED & DEVELOPED Levels Components ROLES(AUTHORITY) COMMUNICATIONS TOOLS METRICS PROCESSES DATA GOVERNANCE
  15. 15. 15 15 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Typical Set of Data Governance Roles – Data Governance Office – Supportive – Data Governance Steering Committee – Executive – Data Governance Council – Strategic – Enterprise Data Stewards – Tactical – Data Governance Working Groups – Tactical / Operational – Data Stewards – Operational – Data Governance Partners – Supportive • Legal • Project Management • Communications • Supply Chain, Marketing, … Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality
  16. 16. 16 16 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality
  17. 17. 17 17 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Using Data Governance to Achieve Data Quality Delivering Roles Appropriate for Improving Data Quality
  18. 18. 18 18 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality Processes to Govern – Data Quality Issue Submission and Resolution – Data Quality Issue Follow-up and Reporting – Data Quality Issue Prioritization and Costing – Data Quality Certification – Metadata Management Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  19. 19. 19 19 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality Issue Submission and Resolution – Formal and repeatable process around submitting issue • Data and work flow diagram • RACI matrix • Detailed description – Formal training for Data Stewards – Cadence of communication / awareness with Data Stewards – Formal reporting of Data Quality issue efforts Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  20. 20. 20 20 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality Issue Follow-up – Immediate email thanking Data Stewards for submitting issue – Responsive follow up with Data Steward to clarify understanding – Email upon prioritization of Data Quality Issue – Email upon Data Governance Council decision about prioritization – Email about application about involvement – Email about resources assigned Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  21. 21. 21 21 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality Issue Reporting – Issues opened / collected – Issues closed / reason determination – Issues reviewed – Issues prioritized – Issues with resources assigned Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  22. 22. 22 22 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality Issue Prioritization – Critical – Resources have been / will be assigned to solve this issue – Medium – Considering the assignment of resources to solve this issue – Low – Worth keeping on the list but assignment of resources not considered Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  23. 23. 23 23 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality Issue Costing – What is the cost associated with solving the Data Quality Issue? – What is the cost associated with not solving the Data Quality Issue? Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  24. 24. 24 24 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality Certification Answer these questions … – Is the data Accessible? – Is the data Accurate ? – Is the data Complete? – Does the data Conform? – Is the data Consistent? – Is the data Timely? – Is the data Unique? – Is the data Valid? Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  25. 25. 25 25 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Metadata Management … – Metadata is data about data. – Metadata is data about the definition, production and use of data. – Metadata includes stewardship data. • Somebody has to have the responsibility – for collecting metadata. – validating the metadata. – for making metadata available. Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  26. 26. 26 26 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Client examples of data quality activities: – Data requirements definition – validation of business data objectives and data development criteria – Data standard definition – definition of rules for data production and collection – Data quality assessment – evaluation of data compared to standards/definition of data – Data production – assurance that data is produced to meet data requirements – Data usage – assurance that data is used the way it is meant to be used, protected, reported properly – Data profiling – understanding of content, quality and rules for a specific set of data under management – Data cleansing – assurance that data is complete and accurate Using Data Governance to Achieve Data Quality Selecting Appropriate Data Quality Processes to Govern
  27. 27. 27 27 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • When do data quality problems occur? – When Data Stewards recognize problems with the data they use as part of their everyday job. – When data is being requested, merged and integrated for business purposes. – When data is being created as part of a new or evolving process. – When data is acquired or brought into your agency from an outside source. Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  28. 28. 28 28 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Recognize the Need for Working Group Efforts to Solve a Business Problem – Data is not consistent from one information system or agency to another. – Data is missing, incomplete or incorrect. – Data changes are permitted by end users for data that should be locked down and change management controlled. – Known and documented data issues. – Data is not linked across systems properly. – Data should be eliminated. – Data hierarchies are not synchronized. – Institutional knowledge is required but not documented. Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  29. 29. 29 29 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Steps to Convene a Working Group to Develop / Deliver / Improve Data Quality – Recognize and communicate who should be involved – Specify what will be ask of working group members – Estimate and share with people how much time should be expected – Plan for how to achieve results in improving data quality Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  30. 30. 30 30 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Steps to Gain Approval of the Working Group to Focus on Data Quality Effort – Identify who will need to approve the effort – Formalize (cross) departmental involvement in the Data Quality Effort – Gain approval of all represented departments Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  31. 31. 31 31 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Steps to Get a Working Group Started with the Data Quality Effort – Determine who will guide the effort – Set agenda for meeting(s) – Schedule people’s time for meeting(s) – Arrange meeting logistics – place, web meeting(s) – Distribute invitations and track responses Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  32. 32. 32 32 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Methods Directed at Delivering Data Quality – Improve Data Definitions and Standards – Improve Data Production and Collection – Improve Data Usage and Understanding of Business Data Rules – Improve Data Quality through Data Documentation and Metadata Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  33. 33. 33 33 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Improve Data Definition and Standards – Efforts to build, approve, maintain and share Business Glossaries of terms – Efforts to build, approve, maintain and share Data Dictionaries of CDE – Efforts to define standards for CDE and data that is shared • Results of Improved Data Definition and Standards – Improved data production – Improved data usage – Improved data share-ability Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  34. 34. 34 34 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Improve Data Production and Collection – Efforts to assure that data entry meets standards – Efforts to assure that data acquired from external sources meets standards – Efforts to assure that information systems focus on the quality of data • Results of Improved Data Production and Collection – Improved data quality – Improved data usage – Improved data share-ability Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  35. 35. 35 35 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Improve Data Usage and Understanding of Business Data Rules – Efforts to assure that data entry meets standards – Efforts to assure that data acquired from external sources meets standards – Efforts to assure that information systems focus on the quality of data • Results of Improved Data Usage and Understanding of Business Data Rules – Improved data compliance – Improved data protection – Improved data understanding leading to better business decisions Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  36. 36. 36 36 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Improve Data Quality through Data Documentation and Metadata – Efforts to assure that glossaries, dictionaries and catalogs are complete – Efforts to assure that data definitions meet business requirements – Efforts to assure that information resources are well documented • Results of Improved Data Quality through Data Documentation and Metadata – Improved data definition, production and usage – Improved capabilities that data require cross-functional data – Improved understanding and knowledge of information resources Using Data Governance to Achieve Data Quality Using Working Groups to Focus on Data Quality Projects
  37. 37. 37 37 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Organizations focus on specific dimensions of data quality – adjectives of the aspect of data quality that is being addressed and measured. • What is quality data? – Quality data is data that is trusted and fit for intended uses in operations, decision making and planning. • Data quality processes control the usage of data for an application or a business process. • Data quality improves when people focus on improving the definition, production and use of the data. Using Data Governance to Achieve Data Quality Measuring Quality to Demonstrate Governance Performance
  38. 38. 38 38 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Consider using the following dimensions to describe these aspects of data quality that can be assessed, addressed and measured: 1 of 2 – Accessibility – ability to access required data – Accuracy – criteria related to similarity of original intent – Completeness – availability of required pieces of data – Conformity – alignment of data with required standards – Consistency – ability of data to follow specified patterns and uniformity rules Using Data Governance to Achieve Data Quality Measuring Quality to Demonstrate Governance Performance
  39. 39. 39 39 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Consider using the following dimensions to describe these aspects of data quality that can be assessed, addressed and measured: 2 of 2 – Integrity – accuracy of the data’s relationships to other data – Timeliness – currency of content – Uniqueness – redundancy of records or pieces of data – Validity – measure of data’s being fit for purpose Using Data Governance to Achieve Data Quality Measuring Quality to Demonstrate Governance Performance
  40. 40. 40 40 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • In this webinar we discussed: – Defining Data Governance in Terms of Data Quality – Delivering Roles Appropriate for Improving Data Quality – Selecting Appropriate Data Quality Processes to Govern – Using Working Groups to Focus on Data Quality Projects – Measuring Quality to Demonstrate Governance Performance Using Data Governance to Achieve Data Quality Today’s Webinar
  41. 41. 41 41 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Questions and Answers Using Data Governance to Achieve Data Quality Summary
  42. 42. 42 42 Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Robert S. Seiner KIK Consulting & Educational Services – KIKconsulting.com The Data Administration Newsletter – TDAN.com Post Office Box 112571, Upper St. Clair, Pennsylvania 15241 412.220.9643, rseiner@tdan.com @RSeiner @TDAN_com Using Data Governance to Achieve Data Quality Contact Information

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