Real-World Data Governance
Data Governance Expectations
Getting Them to Tell You How Governance Will Add Value
Monthly Web...
Data Governance Expectations
Upcoming Webinars
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Real-World Data Governance – Monthly Webinar Series – 2pm EST
– January ...
Data Governance Expectations
Abstract
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When starting a Data Governance program, significant time, effort and
bandwidth i...
Data Governance Expectations
Abstract
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Shouldn’t the strategy be that we get the business people from our
organization t...
Data Governance Expectations
Knowing “Them”
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Who is “Them”?
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Anybody that Defines, Produces and Uses Data
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Data Governance Expectations
Definitions
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Setting Expectations Around Data Governance
With Data Governance in General:
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Data Governance Expectations
Definitions
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Setting Expectations Around Data Governance
With Non-Invasive Data Governance™...
Data Governance Expectations
Definitions
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Setting Expectations Around Data Governance
With Non-Invasive Data Governance™...
Data Governance Expectations
Definitions
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Data Governance
– Data Governance is the Execution and Enforcement of Authorit...
Data Governance Expectations
Definitions
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Non-Invasive Data Governance™
– The practice of:
• applying formal accountabil...
Data Governance Expectations
Considerations for Setting Expectations
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[to] gov·ern [data]

v. gov·erned, gov·ern·ing, go...
Data Governance Expectations
Considerations for Setting Expectations
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Be Able to Articulate Expectations in Terms of:
– ...
Data Governance Expectations
Considerations for Setting Expectations
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Top Expectations to Set (no specific order) :
1.Ne...
Data Governance Expectations
Considerations for Setting Expectations
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Top Expectations Around Becoming a Data Steward
1....
Data Governance Expectations
Considerations for Setting Expectations
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The Burning Questions:
– What / Where should we ex...
Data Governance Expectations
Messages for Management
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Expectations Associated with Benefits
– Return on Investment
– Cos...
Data Governance Expectations
Messages for Management
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Expectations Associated with Work Effort
– Non-Invasive Impact – F...
Data Governance Expectations
Messages for Management
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Expectations Associated with Measuring the Value Add of Governance...
Data Governance Expectations
Messages for Management
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What We Should Tell Management About Data Governance
– We ARE alre...
Data Governance Expectations
Messages for Management
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What We Should Not Tell Management About Data Governance
– Do NOT ...
Data Governance Expectations
Messages for Management
1. We ARE already governing data (but we are doing it informally).
– ...
Data Governance Expectations
Messages for Management
2. We CAN formalize how we govern data by putting structure around wh...
Data Governance Expectations
Messages for Management
3. We CAN Improve.
– Our Data Governance efforts can help us to impro...
Data Governance Expectations
Messages for Management
4. We DO NOT Have to Spend A Lot of Money.
– Data Governance is not a...
Data Governance Expectations
Messages for Management
5. We NEED structure.
– We should consider the Non-Invasive Data Gove...
Data Governance Expectations
Messages for Management
6. Do NOT Sell Data Governance as being A HUGE CHALLENGE.
– If your m...
Data Governance Expectations
Messages for Management
7. Emphasize that Data Governance is NOT A TECHNICAL SOLUTION.
– Ther...
Data Governance Expectations
Messages for Management
8. Emphasize again that PEOPLE BEHAVIOR IS GOVERNED, Not Data.
– Data...
Data Governance Expectations
Messages for Management
9. Emphasize that Data Governance is an EVOLUTION, NOT REVOLUTION.
– ...
Data Governance Expectations
Where Should We Expect to See Benefit?
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Questions to Get the Business to Describe Where to ...
Data Governance Expectations
Where Should We Expect to See Benefit?
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Questions to Get the Business to Describe Where to ...
Data Governance Expectations
Where Should We Expect to See Benefit?
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Questions to Get the Business to Describe Where to ...
Data Governance Expectations
Where Should We Expect to See Benefit?
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Data Governance Expectations
Where Should We Expect to See Benefit?
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Just press a bu...
Data Governance Expectations
Where Should We Expect to See Benefit?
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Inconsistencies in the definition, production and u...
Data Governance Expectations
Where Should We Expect to See Benefit?
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Data Governance provides a formal framework of role...
Data Governance Expectations
Where Should We Expect to See Benefit?
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Real-World Data Governance
Wrap Up
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Webinar Summary
– Define Data Governance Expectations
– Considerations for Setting E...
Data Governance Expectations
Coming Up
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Real-World Data Governance – Monthly Webinar Series – 2pm EST
– January 16, 2014...
Real-World Data Governance
Contact Information
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Robert S. Seiner
KIK Consulting & Educational Services – KIKconsulting.c...
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Real-World Data Governance: Data Governance Expectations

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When starting a Data Governance program, significant time, effort and bandwidth is typically spent selling the concept of data governance and telling people in your organization what data governance will do for them. This may not be the best strategy to take. We should focus on making Data Governance THEIR idea not ours.

Shouldn’t the strategy be that we get the business people from our organization to tell US why data governance is necessary and what data governance will do for them? If only we could get them to tell us these things? Maybe we can.

Join Bob Seiner and DATAVERSITY for this informative Real-World Data Governance webinar that will focus on getting THEM to tell US where data governance will add value. Seiner will review techniques for acquiring this information and will share information of where this information will add specific value to your data governance program. Some of those places may surprise you.

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Real-World Data Governance: Data Governance Expectations

  1. 1. Real-World Data Governance Data Governance Expectations Getting Them to Tell You How Governance Will Add Value Monthly Webinar Series Hosted by Dataversity Robert S. Seiner – KIK Consulting / TDAN.com December 19, 2013 – 2:00 p.m. EST Robert S. Seiner KIK Consulting & Educational Services – KIKconsulting.com The Data Administration Newsletter – TDAN.com 1 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  2. 2. Data Governance Expectations Upcoming Webinars • Real-World Data Governance – Monthly Webinar Series – 2pm EST – January 16, 2014 – A Different Way of Defining Data Stewards & Stewardship – February 20, 2014 – A Governance Framework for Success – March 20, 2014 – Agile Data Governance: Truth Be Told* – Register On-Line at DATAVERSITY.Net * with guest 2 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  3. 3. Data Governance Expectations Abstract • When starting a Data Governance program, significant time, effort and bandwidth is typically spent selling the concept of data governance and telling people in your organization what data governance will do for them. • This may not be the best strategy to take. • We should focus on making Data Governance THEIR idea not ours. 3 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  4. 4. Data Governance Expectations Abstract • Shouldn’t the strategy be that we get the business people from our organization to tell US why data governance is necessary and what data governance will do for them? • If only we could get them to tell us these things? Maybe we can. • Join Bob Seiner and DATAVERSITY for this informative Real-World Data Governance webinar that will focus on getting THEM to tell US where data governance will add value. • Seiner will review techniques for acquiring this information and will share information of where this information will add specific value to your data governance program. Some of those places may surprise you. 4 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  5. 5. Data Governance Expectations Knowing “Them” • Who is “Them”? – – – – – – Anybody that Defines, Produces and Uses Data Anybody Who Must Support Data Governance in Order for it to be Successful Anybody Who is Supported by or Supports These People ↑ Anybody that Sees Room for Improvement Associated with Data Anybody Who is Feeling the Pain of Having Crummy Data Anybody … – Anybody … – Anybody … 5 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  6. 6. Data Governance Expectations Definitions • Setting Expectations Around Data Governance With Data Governance in General: – Many organizations view Data Governance as being over-and-above normal work efforts and threatening to the existing work culture of the organization. We should tell them – It does not have to be that way. – Many organizations have a difficult time getting people to adopt Data Governance best practices because of a common belief that Data Governance is about command-and-control. We should tell them – It does not have to be that way. – While I firmly state that Data Governance is “the execution and enforcement of authority over the management of data”, nowhere in that definition does it say that Data Governance has to be invasive or threatening to the work, people and culture of the organization. We should tell them – It does not have to be that way. 6 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  7. 7. Data Governance Expectations Definitions • Setting Expectations Around Data Governance With Non-Invasive Data Governance™: – Data steward responsibilities are identified and recognized, formalized and engaged according to their existing responsibility rather than being assigned or handed to people as more work. – The governance of data is applied to existing policies, standard operating procedures, practices, and methodologies … rather than being introduced or emphasized as new processes or methods. – The governance of data augments and supports all data integration, risk management, business intelligence and master data management activities rather than imposing inconsistent rigor to these initiatives. 7 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  8. 8. Data Governance Expectations Definitions • Setting Expectations Around Data Governance With Non-Invasive Data Governance™: – Specific attention is paid to assuring senior management’s understanding of a practical and non-threatening yet effective approach to governing data that will be taken to mediate ownership and promote stewarding of data as a crossorganization asset, rather than the traditional method of “you will do this”. – Best practices and key concepts of the non-threatening approach are communicated effectively, compared to existing practices to identify and leverage strengths and enable the ability to address opportunities to improve. 8 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  9. 9. Data Governance Expectations Definitions • Data Governance – Data Governance is the Execution and Enforcement of Authority Over the Management of Data and Data-Related Resources. Robert S. Seiner • Data Stewardship – Data Stewardship is the Formalization of Accountability Over the Management of Data and Data-Related Resources. Robert S. Seiner Recent Client Definitions Formalization of behavior around the definition, production and usage of data to manage risk and improve quality and usability of selected data. Formalization and guidance for behavior over the definition, production and use of information and information related assets. 9 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  10. 10. Data Governance Expectations Definitions • Non-Invasive Data Governance™ – The practice of: • applying formal accountability & behavior • through non-invasive roles & responsibilities • to existing and / or new processes • to assure that the definition, production & usage of data • assures regulatory compliance, security, privacy, protection & quality. – Non-Invasive describes how governance is applied to assure non-threatening management of valuable data assets. – The goal is to be transparent, supportive, collaborative. 10 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  11. 11. Data Governance Expectations Considerations for Setting Expectations • [to] gov·ern [data] v. gov·erned, gov·ern·ing, gov·erns – – – – – – – – – To make and administer the public policy and affairs [of data] To exercise sovereign authority [in data] To control the speed or magnitude [of data] To regulate [data] To control the actions or behavior [of data] To keep under control [data]; to restrain [data] To exercise a deciding or determining influence [on data] To exercise political authority [over data] To have or exercise a determining influence [over data] FreeDictionary.com [Bob Seiner] 11 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  12. 12. Data Governance Expectations Considerations for Setting Expectations • Be Able to Articulate Expectations in Terms of: – Benefits from Existing Types of Governance – Formalizing Accountability – but in order to do that … we need provision – Technical Complexities of Governing Data – Process Complexities of Governing Data – Ownership Complexities of Governing Data 12 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  13. 13. Data Governance Expectations Considerations for Setting Expectations • Top Expectations to Set (no specific order) : 1.Need for Executive & Strategic Level Understanding & Support 2.Need for Program Accountability & Responsibility 3.Need for Definition of Best Practices as a Target Behavior & Critical Analysis 4.Need to Select & Follow Suitable Approach 5.Need to Plan and Be Able to Support Meaningful Initiatives 6.Need to Deploy a Well Thought-Out Operating Model of Roles & Responsibilities 7.Need to Make Data Governance & Data Quality Not Optional 8.Need to Focus on Communications and Awareness 9.Need to Set Proper Expectations of the Solution 10.Need to Stay Iterative and Incremental in the Approach 13 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  14. 14. Data Governance Expectations Considerations for Setting Expectations • Top Expectations Around Becoming a Data Steward 1. A Data Steward can be absolutely anybody. 2. Being a Data Steward describes a relationship to data and is not a position. 3. A Data Steward is not hired to be a Data Steward. 4. A Data Steward does not need to have the title of “Data Steward”. 5. A Data Steward does not have to be told how to do their job. 6. Public or Industry Data Steward Certification is a load of bunk. 7. There is more than one Data Steward for each type of Data. 8. Data Steward training should be focused on “Formalizing Accountability”. 14 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  15. 15. Data Governance Expectations Considerations for Setting Expectations • The Burning Questions: – What / Where should we expect to see (as) benefits from Data Governance? – What is the work effort that will be required to achieve the benefit? – How will we measure the benefit of Data Governance? – What should / shouldn’t we tell Management about Data Governance? – How can we get them to tell us where Data Governance adds value? So Tell Us … 15 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  16. 16. Data Governance Expectations Messages for Management • Expectations Associated with Benefits – Return on Investment – Cost Savings / Avoidance – Compliance and Regulatory Risk Management – Improvements in Efficiency & Effectiveness – Improvements in Data Quality (But does anybody care about this unless it represents some level of the first two above?) – Improvements in Decision Making Based on Access to Data – Improvements in Decision Making Based on Higher Quality Data, … 16 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  17. 17. Data Governance Expectations Messages for Management • Expectations Associated with Work Effort – Non-Invasive Impact – Formalize Accountability – Formalize what? Execution and Enforcement of Authority • Data Management is Governance • Information Security is Governance • Regulatory & Compliance is Governance • Project Management is Governance • Following an SDLC is Governance • Issue Resolution is Governance • Business Process Reengineering is Governance • Data Modeling Best Practice is Governance • Data Quality Management is Governance – Escalation and Resolution Path 17 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  18. 18. Data Governance Expectations Messages for Management • Expectations Associated with Measuring the Value Add of Governance – What are we going to measure? • Issues, Time to Market, Compliance, Productivity, Revenue, Savings, … – What are we going to measure it against? – How are we going to record data to report the measures? – How are we going to report the measures? – How are the measures related to: • Corporate Goals • Corporate Vision • Key Performance Indicators • Performance Evaluations 18 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  19. 19. Data Governance Expectations Messages for Management • What We Should Tell Management About Data Governance – We ARE already governing data (but we are doing it informally). – We CAN formalize how we govern data by putting structure around what we are presently doing. – We CAN Improve. – We DO NOT Have to Spend A Lot of Money. – We NEED structure. 19 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  20. 20. Data Governance Expectations Messages for Management • What We Should Not Tell Management About Data Governance – Do NOT Sell Data Governance as being A HUGE CHALLENGE. – Emphasize that Data Governance is NOT A TECHNICAL SOLUTION. – Emphasize again that PEOPLE BEHAVIOR IS GOVERNED, Not Data. – Emphasize that Data Governance is an EVOLUTION, NOT REVOLUTION. 20 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  21. 21. Data Governance Expectations Messages for Management 1. We ARE already governing data (but we are doing it informally). – There are already people in the organization that have responsibility for data. – We should inventory who does what with the data and provide an operating model of roles and responsibilities that best suits our organization. – At some level, there will need to be somebody that has an enterprise view and responsibility for data that cuts across the silos and manage data as a shared resource. – This will be our biggest challenge because it is not natural for us to manage data as a shared and enterprise resource. – A challenge but a "do-able" challenge nonetheless. Should Tell Management 21 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  22. 22. Data Governance Expectations Messages for Management 2. We CAN formalize how we govern data by putting structure around what we are presently doing. – There are people in our organization in operational, tactical, strategic and support roles around data. – We need to know who they are and put formal structure around who is responsible, accountable, consulted and informed about the business rules and regulations associated with the data they define, produce and use. Should Tell Management 22 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  23. 23. Data Governance Expectations Messages for Management 3. We CAN Improve. – Our Data Governance efforts can help us to improve how we manage risks associated with compliance, classification, security, business rules ... of our data. – People of our organization potentially put us at risk every day when they are not assured of knowing the rules associated with the handling of data. – Our efforts to improve the quality of data must be coordinated and cooperative across business units using the formal structure mentioned above. – Quality assurance requires that operational and tactical staff have the ability to record, track and resolve known data quality issues. – Our organization can immediately improve how we communicate about data through recording and sharing information about who does what with data. Should Tell Management 23 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  24. 24. Data Governance Expectations Messages for Management 4. We DO NOT Have to Spend A Lot of Money. – Data Governance is not a costly endeavor. – Depending on the approach we take, Data Governance should only cost the time we put into it. – Certainly Data Governance will require that an individual(s) spend the time defining and administering the Program, but there is large misconception that Data Governance must be over-and-above the existing work efforts of the organization. – We should avoid calling things "Data Governance processes" because that gives people the impression that formal behavior around data definition, production and usage of data is the fault of data governance rather than the glue that assures these behaviors are handled properly. Should Tell Management 24 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  25. 25. Data Governance Expectations Messages for Management 5. We NEED structure. – We should consider the Non-Invasive Data Governance™ Approach. – We must follow a proven approach to Data Governance that is not threatening to the people of our organization that will participate in the program. – Data Governance will require that both the business and the technology areas of the organization take formal and shared accountability for how data is governed. – The participants in the Data Governance Program already have "day jobs" and we must add value, not interfere, with what they do as their daily jobs. – The goal of Non-Invasive Data Governance™ is to be transparent, supportive and collaborative. – These concepts lie at the heart of the implementation of the Non-Invasive Data Governance™ approach. Should Tell Management 25 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  26. 26. Data Governance Expectations Messages for Management 6. Do NOT Sell Data Governance as being A HUGE CHALLENGE. – If your management already thinks that Data Governance will be a big challenge, try to calm their nerves by referring to the first five messages. Data Governance can be implemented in a non-threatening, non-interfering, non-culture changing … dare I say – “Non-Invasive” way that will reduce the challenge significantly. – Data Governance doesn’t have to be implemented all at once. In fact, most successful organizations (data governance-wise) implement their programs incrementally – incrementally in 1) the scope of the data that is governed (domain-wise and organizationally) and/or 2) the level of governance (formal behavior) that is applied to that data. See #9 for further thoughts on this. Should Not Tell Management 26 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  27. 27. Data Governance Expectations Messages for Management 7. Emphasize that Data Governance is NOT A TECHNICAL SOLUTION. – There will likely be a technical component to your Data Governance program. But then again, there might not be. Most people agree that you cannot purchase software or hardware that will BE your Data Governance solution. And most people will agree that simple tools can be developed (i.e., the KIK's Common Data Matrix) internally to help organizations govern people's behaviors (see #8). – Technology can assist in formalizing people’s behavior. Data only behaves the way people behave. Therefore, technology may help you to govern the behaviors of people, but it won’t – by itself – govern the data. Should Not Tell Management 27 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  28. 28. Data Governance Expectations Messages for Management 8. Emphasize again that PEOPLE BEHAVIOR IS GOVERNED, Not Data. – Data Governance is typically about formalizing the behavior of people for the definition, production and usage of data. Formalizing people’s behavior, not data. Data only behaves the way people behave. Therefore, technology may help you to govern the behaviors of people, but the data does what it’s told. – Since it is people's behavior that is governed, many organizations consider Data Governance to be a process-driven discipline. That is partially true. Getting people to do the right thing at the right time is a big part of governance; however, organizations that "sell" data governance as all new "governance" processes struggle because of the inherent (viewed) invasiveness of that approach. Governance should formalize behavior around existing processes first, and only add to people's workloads as a last resort. Should Not Tell Management 28 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  29. 29. Data Governance Expectations Messages for Management 9. Emphasize that Data Governance is an EVOLUTION, NOT REVOLUTION. – As was stated earlier, Data Governance will not be completed all at one time. There are a few different ways that organizations transition themselves into a Data Governance state. – Some organizations focus early on specific domains or subject areas of data. Some organizations focus on specific business areas, divisions, units, applications, rather than implementing all across the organization at once. Some organizations focus on a combination of the two or three, specific domains within specific business units using specific applications. There is no single correct way to evolve into your company. But I can almost assure you that if you treat it as a revolution, there will be a revolt. Should Not Tell Management 29 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  30. 30. Data Governance Expectations Where Should We Expect to See Benefit? • Questions to Get the Business to Describe Where to Expect Value: 1. What can’t you do that you think you should be able to do with the data? 2. What would you want to do if you had the data to support it? 3. What data would you like to see to help you do your job better? 4. How could your daily routine be made better? 5. What do you spend time on where that time could be reduced? 30 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  31. 31. Data Governance Expectations Where Should We Expect to See Benefit? • Questions to Get the Business to Describe Where to Expect Value: 6. What data do you use most often to achieve your objectives and describe what it takes to get and use that data? 7. What is the primary source used by your area to obtain the data? Who do go to get information about this source data? 8. What processes that you follow consume the data? 9. Do these processes have data challenges? If so, what are they? 10. What is the product or customer impact? How has this been tracked or measured? 31 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  32. 32. Data Governance Expectations Where Should We Expect to See Benefit? • Questions to Get the Business to Describe Where to Expect Value: 11. Is there risk associated with the data – brand, compliance, legal, etc. ? 12. What is the operational impact (e.g. money, FTEs, manual work-around, etc.) of the challenges? Have you tracked or quantified these impacts? 13. What other impacts should be noted? 14. Have you identified potential solutions? If so, what is the status of these solutions – Scoped, Funded, Planned, In-Flight, etc? 15. What data / information is on your “wish list” that would better enable your area to deliver on our Core Competencies? 32 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  33. 33. Data Governance Expectations Where Should We Expect to See Benefit? • I cannot … – – – – – – – – – – – – Track the productivity of the wells across regions … Determine which salespeople have the clients with the highest lifetime value … Identify at-risk students based on … Report which loans are being paid back by … Compare raw material costs across … Compare production costs across … Project successful campaigns versus … Cross sell to clients in other parts of the business … Report on the most profitable parts of our business … Answer my boss’ questions without a lot of wasted … Determine the best time of year to … … and on … and on … and on … just like the naughty list! 33 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  34. 34. Data Governance Expectations Where Should We Expect to See Benefit? • I wish I could … – – – – – – – – – Just press a button and get the data I need to … Find the business definition of this particular piece of data I use to … Know when data I use is updated and any changes that may have taken place … Have access to the system of record rather than jumping through hoops to … Understand the impact of changing the value of this data … Know who I can and cannot share my results with … Get the right people to live a day in my shoes … Get rid of all of my spreadsheets … Know who else cares about the data I produce … 34 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  35. 35. Data Governance Expectations Where Should We Expect to See Benefit? • Inconsistencies in the definition, production and use of specific critical pieces of data across the company prevent the ability to: – – – – – – – – – Compare costs across regions Identify the best place to get alternate or substitute materials Provide sophisticated ad-hoc cross-company analysis Leverage capacity and material use Manage planning for supply chain and demand globally Reduce overall investment in capital improvements Target areas where cross-company comparisons will add the most value Formally decide the best approach to build consistency in that data Complete the process of building consistency in the data – – – – – – – – – – – Compare raw material usage across regions, plants Fully plan for and leverage material use Identify where raw materials are used globally Identify which raw materials can be substituted for other raw materials Compare data across regions, plants, … for planning, development and delivery purposes Identify where to build new plants to address customer needs Clearly define global data owners or those people with Global responsibilities Provide solid cost comparisons across the Company, by plant or by region Define, measure and report On-Time Delivery (OTD) Provide consistency in how to measure and what to measure in regards to production, shipping, requests Provide consistent analysis by regions, costs, allocations, 35 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  36. 36. Data Governance Expectations Where Should We Expect to See Benefit? • Data Governance provides a formal framework of roles and processes that will enable the company to: – – – – – – – – – – – – – Formally address accountability and ownership of that data Formally investigate and report the benefit and gain from consistency in that data Formally investigate and report the cost associated with the benefit and gain Formally identify the resources and time required to achieve the benefit and gain Complete the process of building consistency in the data Control and manage raw material substitution Identify and plan for where raw materials are used Compare material usage across plants Identify alternate and substitute raw materials Improve metrics around data – ability to count products, materials, customers, … Analyze and measure time required to load data into system globally Provide faster innovation and redefinition in processes, products – – – – – – Formalize and implement data standards for the most critical data across BOMs, routings, costs Communicate efficiently and effectively regarding product changes Utilize cost and production data globally to Identify and retire products that are less profitable Prevent rework associated with product changes not formally communicated and rejected by customers Formalize responsibility for communications across the manufacturing business areas Standardize the approach to our product management by improving the understanding of cost 36 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  37. 37. Data Governance Expectations Where Should We Expect to See Benefit? • Key Concepts Shared: – – – – – – – – – – – – – Don’t let perfection get in the way of progress. Point of diminishing returns – to determine what data projects should be completed. Concerned of resources – people and time Stay away from “data perfection” – address specific inconsistencies that provide most value Secondary – focus on “political” value of consistency in product, category, customer definition There are pockets of experts but no formal information about who decision makers are Need to improve overall maturity level around data and information Record and communicate how progress is being made in data maturity No single person has the ability to define the standards. Estimate the time requirements of people participating in Governance processes Finance’s inability to resolve issues centrally prolong issue resolution process Need manner to leverage customer experience – what do ”they” want Recent problems with data availability and time necessary to translate the data for analysis – – – – – – – – – – – – “Everything we do” around costing and benchmarks is difficult and time consuming, Very painful. Gain agreement on priorities and let specialists gather the information for decision making Issues everywhere, in everything I do “So important to get this done. I am supportive.” “Urgent issue and you have my support”. Standardizing product data for all new products will deliver consistency in a few years time due to product turnover and the natural progressions. Global has adopted the ISO standard but not the U.S. as only holdout. Causes problems with all units of measure. Product changes not communicated causing rework. Not using SAP to its fullest value because of the “do what you want” approach to data. Huge disconnect to the tune of more that $1 million dollars spent to ineffective communications associated with product changes. Lack of understanding of costs leads to problems w/product mgmt – introduction, delivery, retention 37 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  38. 38. Real-World Data Governance Wrap Up • Webinar Summary – Define Data Governance Expectations – Considerations for Setting Expectations – Messages for Management – Getting Them to Tell Us • Questions & Answers 38 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  39. 39. Data Governance Expectations Coming Up • Real-World Data Governance – Monthly Webinar Series – 2pm EST – January 16, 2014 – A Different Way of Defining Data Stewards & Stewardship – February 20, 2014 – A Governance Framework for Success – March 20, 2014 – Agile Data Governance: Truth Be Told* – Register On-Line at DATAVERSITY.Net * with guest 39 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner
  40. 40. Real-World Data Governance Contact Information • Robert S. Seiner KIK Consulting & Educational Services – KIKconsulting.com The Data Administration Newsletter – TDAN.com Post Office Box 112571, Upper St. Clair, Pennsylvania 15241 412.220.9643, 412.220.9644 (Fax) rseiner@kikconsulting.com rseiner@tdan.com @RSeiner #RWDG 40 Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com 2013 Twitter About This Webinar at #RWDG #RWDG @RSeiner

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