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How to Manage Conflict:         An Inevitable Part of          Data Governance© 2009-2012 Universal Data Models, LLC - All...
Conflict is Inevitable!•Enterprise versus project•Data ownership•“I am right”•Politics!     © 2009-2012 Universal Data Mod...
SCENARIO 1                          Enterprise versus ProjectEnterprise Data Governance                               Proj...
What is the first thing to do in a conflict?       © 2009-2012 Universal Data Models, LLC - All Rights Reserved   4
Handling ConflictStep 1. Don’t reactStep 2. Step to their sideStep 3. ReframeStep 4. Build a golden bridge (truly win-win)...
Step 1.Don’t React - Observe    © 2009-2012 Universal Data Models, LLC - All Rights Reserved   6
Facts and Stories  Facts - indisputable  Stories – villain, victim, hopeless ** From “Crucial Conversations: Tools for tal...
Don’t React                                                                  Thoughts    Event                            ...
Respond                                                                         Thoughts        Event                     ...
Data Mining!                                                   SCENARIO 2                                   “Mine”© 2009-2...
Step 2. DisarmStep to the Other Side   © 2009-2012 Universal Data Models, LLC - All Rights Reserved   11
Sponsorship/Motivation Model              NAME AND ROLE OF PERSON   What does this person want?How will this program      ...
SCENARIO 3                I am right!© 2009-2012 Universal Data Models, LLC - All Rights Reserved                13
Who’s Perspective Is “Right”?Project View                                                         Enterprise Wide View    ...
Who’s Data Is “Right”?© 2009-2012 Universal Data Models, LLC - All Rights Reserved   15
Step 3. Change the game•Open it up•Don’t get stuck!     © 2009-2012 Universal Data Models, LLC - All Rights Reserved   16
Position Versus Interest INTERESTS A                                                      INTERESTS BPOSITION A           ...
POLITICS!                                                              SCENARIO 4Cordial hypocrisy versushonest assessment...
Step 4   Make it easy to say yes  Build a golden bridge (truly win-win)         © 2009-2012 Universal Data Models, LLC - A...
What did he do?A.   Blame someone elseB.   ResignC.   Fix issue first, then communicateD.   Communicate openly (email ever...
Step 5 Bring them to their senses, not their                 knees        (using power, not force)         © 2009-2012 Uni...
Warn, Don’t Threaten!               What will happen if we don’t reach agreement?   © 2009-2012 Universal Data Models, LLC...
When All Else Fails?Know your BATNA (Best alternative to a negotiated agreement)                                          ...
Will You Use This Framework?Step 1. Don’t reactStep 2. Step to their sideStep 3. ReframeStep 4. Build a golden bridge (tru...
What difficult conflict, issue, or situation have you encountered or are you encountering?How can we apply this framework?...
Questions and More Info?   www.universaldatamodels.com   lsilverston@univdata.comChapter on Human Dynamics in,‘The Data Mo...
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How to Manage Conflict: An Inevitable Part of Data Governance

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How to Manage Conflict: An Inevitable Part of Data Governance

  1. 1. How to Manage Conflict: An Inevitable Part of Data Governance© 2009-2012 Universal Data Models, LLC - All Rights Reserved 1
  2. 2. Conflict is Inevitable!•Enterprise versus project•Data ownership•“I am right”•Politics! © 2009-2012 Universal Data Models, LLC - All Rights Reserved 2
  3. 3. SCENARIO 1 Enterprise versus ProjectEnterprise Data Governance Project Member:Professional We completely support enterprise“We are chartered to work wide data governance. However, wetogether with projects like have very tight deadlines andyours so that projects define, budgets so we’ll work together asintegrate and use data in a long as you don’t impact our deadlinecommon, consistent, and dates, tasks, resources, or budgetspowerful way across the in any way.”enterprise.” © 2009-2012 Universal Data Models, LLC - All Rights Reserved 3
  4. 4. What is the first thing to do in a conflict? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 4
  5. 5. Handling ConflictStep 1. Don’t reactStep 2. Step to their sideStep 3. ReframeStep 4. Build a golden bridge (truly win-win)Step 5. Bring them to their senses, not their knees From “Getting Past No: Negotiating with Difficult People” By William Ury © 2009-2012 Universal Data Models, LLC - All Rights Reserved 5
  6. 6. Step 1.Don’t React - Observe © 2009-2012 Universal Data Models, LLC - All Rights Reserved 6
  7. 7. Facts and Stories Facts - indisputable Stories – villain, victim, hopeless ** From “Crucial Conversations: Tools for talking whenStakes are High”, by Patterson et al. © 2009-2012 Universal Data Models, LLC - All Rights Reserved 7
  8. 8. Don’t React Thoughts Event /Feelings Stories (Tapes) EmotionalMess!!!! Physical Reaction Outwards or Inwards © 2009-2012 Universal Data Models, LLC - All Rights Reserved 8
  9. 9. Respond Thoughts Event /Feelings Stories (Tapes) Emotional Physical Response AwarenessIntelligent Stop!!! –Actions observe. © 2009-2012 Universal Data Models, LLC - All Rights Reserved 9
  10. 10. Data Mining! SCENARIO 2 “Mine”© 2009-2012 Universal Data Models, LLC - All Rights Reserved 10
  11. 11. Step 2. DisarmStep to the Other Side © 2009-2012 Universal Data Models, LLC - All Rights Reserved 11
  12. 12. Sponsorship/Motivation Model NAME AND ROLE OF PERSON What does this person want?How will this program How is this programhelp this person? an obstacle?What is wanted from this person? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 12
  13. 13. SCENARIO 3 I am right!© 2009-2012 Universal Data Models, LLC - All Rights Reserved 13
  14. 14. Who’s Perspective Is “Right”?Project View Enterprise Wide View © 2009-2012 Universal Data Models, LLC - All Rights Reserved 14
  15. 15. Who’s Data Is “Right”?© 2009-2012 Universal Data Models, LLC - All Rights Reserved 15
  16. 16. Step 3. Change the game•Open it up•Don’t get stuck! © 2009-2012 Universal Data Models, LLC - All Rights Reserved 16
  17. 17. Position Versus Interest INTERESTS A INTERESTS BPOSITION A POSITION BShared Purpose – Crucial Conversations © 2009-2012 Universal Data Models, LLC - All Rights Reserved 17
  18. 18. POLITICS! SCENARIO 4Cordial hypocrisy versushonest assessment? Fernando Flores “Building Trust” © 2009-2012 Universal Data Models, LLC - All Rights Reserved 18
  19. 19. Step 4 Make it easy to say yes Build a golden bridge (truly win-win) © 2009-2012 Universal Data Models, LLC - All Rights Reserved 19
  20. 20. What did he do?A. Blame someone elseB. ResignC. Fix issue first, then communicateD. Communicate openly (email everyone), then fix © 2009-2012 Universal Data Models, LLC - All Rights Reserved 20
  21. 21. Step 5 Bring them to their senses, not their knees (using power, not force) © 2009-2012 Universal Data Models, LLC - All Rights Reserved 21
  22. 22. Warn, Don’t Threaten! What will happen if we don’t reach agreement? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 22
  23. 23. When All Else Fails?Know your BATNA (Best alternative to a negotiated agreement) YA FIRED! © 2009-2012 Universal Data Models, LLC - All Rights Reserved 23
  24. 24. Will You Use This Framework?Step 1. Don’t reactStep 2. Step to their sideStep 3. ReframeStep 4. Build a golden bridge (truly win-win)Step 5. Bring them to their senses, not their knees From “Getting Past No: Negotiating with Difficult People” By William Ury © 2009-2012 Universal Data Models, LLC - All Rights Reserved 24
  25. 25. What difficult conflict, issue, or situation have you encountered or are you encountering?How can we apply this framework? © 2009-2012 Universal Data Models, LLC - All Rights Reserved 25
  26. 26. Questions and More Info? www.universaldatamodels.com lsilverston@univdata.comChapter on Human Dynamics in,‘The Data Model Resource Book, Volume 3’ © 2009-2012 Universal Data Models, LLC - All Rights Reserved 26

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