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RWDG Webinar: Achieving Data Quality Through Data Governance

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Data quality requires sustained discipline around the management of data definition and production. Data Governance is a large part of that discipline. The relationship between how well data is governed and the quality of the data is obvious. You cannot have high quality data without active Data Governance.

This month’s Real-World Data Governance webinar with Bob Seiner addresses how to improve data quality through the application of Data Governance practices. Quality starts with a plan and requires formal execution and enforcement of authority over the data. Attend this webinar and take away a plan to achieve data quality through Data Governance.

In this webinar, Bob will discuss:

• How Data Governance leads to data quality
• Core principles of Data Governance and data quality success
• Quality metrics based on governance practices
• Relationship between quality and governance roles
• Steps to achieve quality through governance

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RWDG Webinar: Achieving Data Quality Through Data Governance

  1. 1. Achieving Data Quality Through Data Governance Harald Smith, Director, Product Management
  2. 2. TRILLIUM SOFTWARE, A Harte Hanks Company 2 Big Data  Business Insights & Decisions  Big Data has changed our world.  Social media, Internet of Things (IoT), Cloud sources, …  With it, it has brought new business insights with the promise of better business decisions  It’s also brought disruptive technologies and practices  Streaming data, Self-service data preparation, Machine Learning, …
  3. 3. 3 Critical Business Decisions driven by Trust Challenging with  in Volume, Variety, Velocity YES? Option 1 Option 2 Option 3 NO?
  4. 4. 4 What you don’t know can hurt you! Changes to data quality quickly undermine Trust Missing inputs Noise Signal loss Differing aggregations Lack of context Incorrect defaults Unxpressed assumptions YES? ??? NO? Cognitive bias
  5. 5. 5 Not only imperative to Understand your data Necessary to actively Record, Monitor & Measure YES! NO! ENUMERATE Establish the criteria defining goals, relevance, and fitness for purpose ACQUIRE Capture the metadata for data sources being considered and used DISCOVER Profile the data sources which are required for the desired analysis VALIDATE Evaluate the data sources for the identified and required qualities DOCUMENT Document and store the findings about data sources and processes CATALOG Provide and communicate findings about data sources and processes for others to utilize Option 1 Option 2 Option 3
  6. 6. TRILLIUM SOFTWARE, A Harte Hanks Company 6 Information Governance becomes central to supporting Business Insights & Decisions These activities are all part of an active Information Governance program
  7. 7. Thanks! For more information go to: trilliumsoftware.com
  8. 8. 1 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Real World Data Governance Achieving Data Quality Through Data Governance Monthly Webinar Series Hosted by Dataversity Robert S. Seiner – KIK Consulting / TDAN.com October 20, 2016 – 2:00 p.m. EST Robert S. Seiner KIK Consulting & Educational Services, LLC - KIKconsulting.com The Data Administration Newsletter, LLC - TDAN.com
  9. 9. 2 2 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Real-World Data Governance – Monthly Webinar Series – November 17, 2016 – Corporate Data Governance – The CDO is the Data Governance Chief – with Special Guest Anthony Algmin – December 15, 2016 – Using Agile to Justify Data Governance – Monthly on the Third Thursday at 2 pm EST – Register On-Line at DATAVERSITY.net or TDAN.com or KIKConsulting.com Achieving DQ Through DG 2016 Upcoming Webinars
  10. 10. 3 3 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Non-Invasive Data Governance: The Path of Least Resistance and Greatest Success ISBN 9781935504856 / Technics Publishing / Amazon.com • KIKConsulting.com Home of Non-Invasive Data Governance™ • DATAVERSITY Events (with DEBTech International) Data Governance Financial Services Conference November 14-18 – Delray Beach, Florida Tutorial – Three-Tiers of Building and Governing a Business Glossary Session – Data Governance in the Internet of Things Age Real-World Data Governance In the News
  11. 11. 4 4 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • The Data Administration Newsletter (TDAN.com) – Bi-Monthly Publication – October 2016 Issue Available – New Content 1st & 3rd Wednesdays – Articles, Columns, Features, Blogs – Published by Bob Seiner – Produced by DATAVERSITY – Subscribe On-Line for Updates • Just Announced – DATAVERSITY Training Center – On-Line Course Plan – 7 Courses – Non-Invasive Data Governance – Produced by DATAVERSITY Real-World Data Governance In the News
  12. 12. 5 5 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data quality requires sustained discipline around the management of data definition and production. • Data Governance is a large part of that discipline. • The relationship between how well data is governed and the quality of the data is obvious. • You cannot have high quality data without active Data Governance. Achieving DQ Through DG Abstract
  13. 13. 6 6 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • In this webinar, Bob will discuss: – How Data Governance leads to data quality – Core principles of Data Governance and data quality success – Quality metrics based on governance practices – Relationship between quality and governance roles – Steps to achieve quality through governance Achieving DQ Through DG Abstract
  14. 14. 7 7 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Governance is the execution and enforcement of authority … • Data Stewardship is the formalization of accountability … • Non-Invasive Data Governance™ – The practice of: • applying formal accountability & behavior • through a non-invasive framework of roles & responsibilities • to existing and / or new processes • to assure that the definition, production & usage of data • improves regulatory compliance, security, privacy, protection, quality. – Non-Invasive describes how governance is applied to assure non-threatening management of valuable data assets. – The goal is to be transparent, supportive, collaborative. Achieving DQ Through DG Definitions
  15. 15. 8 8 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Quality does not only focus on data content quality. • To achieve success with Data Quality requires … – Quality Data Definition – Quality Data Production – Quality Data Usage Achieving DQ Through DG How Data Governance Leads to Data Quality
  16. 16. 9 9 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • NIDG is the practice of: – applying formal accountability & behavior – through a non-invasive framework of roles & responsibilities – to existing and / or new processes – to assure that the Definition, Production & Usage of data – improves regulatory compliance, security, privacy, protection, quality. Achieving DQ Through DG How Data Governance Leads to Data Quality
  17. 17. 10 10 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Quality Data Definition – Assures that someone is responsible for managing data definition – Assures a physical definition format that is recorded – Assures that the definition is accessible – Assures that the definition of data is consistent and approved Achieving DQ Through DG How Data Governance Leads to Data Quality
  18. 18. 11 11 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Quality Data Definition – Assures that the data naming contains context – Assures that you stay away from “cheeseburger” definitions – Often a quality definition is a result of a data modeling effort – Assures the involvement of the “right” people in the defining of data Achieving DQ Through DG How Data Governance Leads to Data Quality
  19. 19. 12 12 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • How does the improvement of Data Definition lead to quality? – Hard to know what’s wrong if you don’t know what is right. – Improve consistent understanding and usage of data – Improve knowledge of the data that exists – Avoids duplication of data Achieving DQ Through DG How Data Governance Leads to Data Quality
  20. 20. 13 13 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Quality Data Production – Assures that people know the impact of the data they produce – Assures that people are given incentive to produce quality data – Assures that applications manage data production – Assures that data transfer checks and balances occur Achieving DQ Through DG How Data Governance Leads to Data Quality
  21. 21. 14 14 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Quality Data Production – Assures the trust (validation) of data sources – Assures that data validation is multi-faceted (data combinations) – Assures that data is made available in a timely manner – Assures that data is certified for analytical purposes (if important) Achieving DQ Through DG How Data Governance Leads to Data Quality
  22. 22. 15 15 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • How does the improvement of Data Production lead to quality? – Improves confidence in data – Improves efficiency around data use – Improves effectiveness around data use – Improves formality around data production Achieving DQ Through DG How Data Governance Leads to Data Quality
  23. 23. 16 16 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Quality Data Usage – Assures that only the “right” people can see the data – Assures that people know and follow the data handling rules – Assures that data is shared appropriately – Assures that data reporting is compliant Achieving DQ Through DG How Data Governance Leads to Data Quality
  24. 24. 17 17 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Quality Data Usage – Assures that the “right” data is used for the “right” purposes – Assures that people know how the data can and cannot be used – Assures that people know the most appropriate place to get the data – Assures that people follow the rules associated with usage Achieving DQ Through DG How Data Governance Leads to Data Quality
  25. 25. 18 18 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • How does the improvement of Data Usage lead to quality? – Improves data protection – Improves efficiency around data analytics and reporting – Improves effectiveness around data analytics and reporting – Improves formality around data reporting Achieving DQ Through DG How Data Governance Leads to Data Quality
  26. 26. 19 19 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Core Principles of Data Governance and Data Quality Success • Core Principles of Non-Invasive Data Governance – Data Must Be Governed as a Valued & Strategic Enterprise Asset – Data Must Have Clearly Defined Accountability – Data Must Be Governed to Follow Internal & External Rules / Regulations – Data Quality Must Be Governed Consistently Across the Enterprise
  27. 27. 20 20 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Core Principles of Data Governance and Data Quality Success
  28. 28. 21 21 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Core Principles of Data Governance and Data Quality Success • Data Must Be Governed as a Valued & Strategic Enterprise Asset – Emphasis on data at the Senior Leadership Level – Data part of Strategic and Board-level Discussions – Formal Data or Information Governance Program in place – Senior Leadership Support, Sponsor and Understand Data Governance Activities – Requires attention of Chief Data Officer or similar position
  29. 29. 22 22 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Core Principles of Data Governance and Data Quality Success • Data Must Have Clearly Defined Accountability – People’s accountabilities based on their relationship to data – People know where they can go to get information pertaining to data quality – People understand the rules for handling data – Accountability is policy and built into people’s job description – Accountabilities should be communicated effectively
  30. 30. 23 23 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Core Principles of Data Governance and Data Quality Success • Data Must Be Governed to Follow Internal & External Rules / Regulations – Data Quality Rules and Standards – Business Rules – Classification Rules – Data Protection Rules (examples PII, PHI and don’t forget IP) – Compliance and Regulatory Rules
  31. 31. 24 24 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Core Principles of Data Governance and Data Quality Success • Data Quality Must Be Governed Consistently Across the Enterprise – Data definition, production and usage must all be managed – Cradle to grave management of data – Consistent applications of quality rules across the enterprise – Consistent classification and protection of data across the enterprise – Data Quality must be built into data processes
  32. 32. 25 25 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Dimensions of Data Quality – Accessibility – Accuracy – Completeness – Consistency – Relevance – Timeliness – Uniqueness Achieving DQ Through DG Quality Metrics Based on Governance Practices
  33. 33. 26 26 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Quality Metrics Based on Governance Practices
  34. 34. 27 27 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Accessibility – Measure how people have governed access to the data they need • Accuracy – Measure how data compares to the standards • Completeness – Measure comprehensiveness of data and available metadata • Consistency – Measure the uniformity of quality metrics Achieving DQ Through DG Quality Metrics Based on Governance Practices
  35. 35. 28 28 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Relevance – Measure data fit for purpose • Timeliness – Measure data availability compared to business use • Uniqueness – Measure how many versions of data exist and the system of record Achieving DQ Through DG Quality Metrics Based on Governance Practices
  36. 36. 29 29 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Governance Roles – Executive / Board > Strategic > Tactical > Operational > Support Achieving DQ Through DG Relationship Between Quality and Governance Roles
  37. 37. 30 30 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Executive / Board Level – Steering Committee – Senior-most level of the organization – Support, Sponsor and Understand relationship between DQ and DG – Hold someone accountable for DQ and DG results – Assure representation of the entire organization at the strategic level – Limited but informed involvement Achieving DQ Through DG Relationship Between Quality and Governance Roles
  38. 38. 31 31 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Strategic Level – Data Governance Council – Decision makers and representatives from Business Areas – Attend regular Council meetings – Act virtually when necessary – Review metrics and adjust program leadership as necessary – Resolve data quality issues escalated to the Strategic Level Achieving DQ Through DG Relationship Between Quality and Governance Roles
  39. 39. 32 32 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Tactical Level – Data Domain Stewards, Steward Coordinators – Responsibility (ownership) associated with a domain or a functional area – Work with Data Governance Team or Manager to facilitate quality improvement – Cornerstone Data Governance role when it comes to Data Quality – Subject Matter Experts and Enterprise Data Stewards – Hardest role to fill because it breaks down silos Achieving DQ Through DG Relationship Between Quality and Governance Roles
  40. 40. 33 33 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Operational Level – Data Stewards – Stewards based on people’s relationship to data – Data Definers, Data Producers and Data Users – Accountable for improving quality at the operational level – Focus primarily on quality data within their Business Unit – Do not necessarily look at data across Business Units Achieving DQ Through DG Relationship Between Quality and Governance Roles
  41. 41. 34 34 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Support Level – Data Governance Partners – IT, PMO, Compliance, Audit, Legal, Communications, HR … – Responsible for representing governance within each of their disciplines – Participate on Data Governance Team or work alongside DG Manager – Actively involved in defining governed processes related to their discipline – Actively involved in enforcing governed processes related to their discipline Achieving DQ Through DG Relationship Between Quality and Governance Roles
  42. 42. 35 35 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Steps to Achieve Quality Through Governance • Steps for Data Governance to Achieve Data Quality – Define Data Governance and Data Quality Best Practices – Assess Existing Practices Vs. Best Practices – Identify Strengths, Opportunities to Improve – Articulate Gaps & Risks Associated with Gaps – Define, Identify & Document Data Governance Roles
  43. 43. 36 36 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Steps for Data Governance to Achieve Data Quality – Select Project(s) for Data Governance to Focus on Data Quality • Master Data Management • Data Warehouse • Building Out of Analytical Data Resources • Data Integration / ERP Implementation Achieving DQ Through DG Steps to Achieve Quality Through Governance
  44. 44. 37 37 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Achieving DQ Through DG Steps to Achieve Quality Through Governance • Steps for Data Stewardship to Achieve Data Quality – Define Stewardship Roles and Responsibilities • Tactical • Operational – Recognize People into Roles / Engage People in Roles – Apply Stewards / Governance • Data Definition Efforts • Data Production Efforts • Data Protection Efforts
  45. 45. 38 38 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • In this webinar, Bob discussed: – How Data Governance leads to data quality – Core principles of Data Governance and data quality success – Quality metrics based on governance practices – Relationship between quality and governance roles – Steps to achieve quality through governance Achieving DQ Through DG Summary
  46. 46. 39 39 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Real-World Data Governance – Monthly Webinar Series – November 17, 2016 – Corporate Data Governance – The CDO is the Data Governance Chief – with Special Guest Anthony Algmin – December 15, 2016 – Using Agile to Justify Data Governance • Questions and Answers Real-World Data Governance Conclusion
  47. 47. 40 40 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Robert S. Seiner KIK Consulting & Educational Services – KIKconsulting.com The Data Administration Newsletter – TDAN.com Post Office Box 112571, Upper St. Clair, Pennsylvania 15241 412.220.9643, 412.220.9644 (Fax) rseiner@kikconsulting.com rseiner@tdan.com @RSeiner #RWDG Real-World Data Governance Contact Information

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