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Summary.doc

  1. 1. Devki Nandan Bhatt Objective To cultivate excellence in Information Technology and maintain a leading position as a Software professional. Willing to relocate. Summary Presently working with Xavient Information Systems as an SAP Basis Consultant (TL) and managing client (one of the largest Telecom service provider in US) remotely, having a team of six members. Prior to Xavient, was engaged with CyberTech Systems and Software Ltd. as an SAP Basis Consultant / TL for 3.4 years, done one in-house implementation and 2 upgrade projects. Also worked on more than 14 offshore support projects for their all US based clients in 24x7. Also, worked with HCL Infosystems Limited for 18 years and was responsible for SAP BASIS operation, Systems Admin, Virus (Symantec/Trend Micros) Network and E-mail Administration activities based on HP-UX, Linux & Windows NT/2000 platform and managed all their internal users globally in India. Professional Working Experience 6 years relevant experience in SAP BASIS Certifications / Diploma  Successfully completed Oracle Database Administration (DBA) course in oracle9i from SQL Star International Ltd., Mumbai.  One Year Professional Diploma from TATA Infotech Education (TULEC), Delhi – A division of Tata Consultancy services (TCS) with the following modules: • Advanced Unix with System Administration • C Language with Data Structures • Oracle 8.0 with Developer 2000  6 months Certificate Course from Software Technology Group (STG), Delhi in Windows NT 4.0 Administration with MCSE modules: • Network Essentials • Windows NT Workstation Administration • Windows NT Server Administration • Windows NT Enterprise Technology • Networking with TCP/IP • Internet Information Server 4.0  One-day workshop on Information Security Management System conducted by United Registrar of India (URS), New Delhi. SAP Basis Consultant Confidential Page 1 of 10
  2. 2. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience Training Attended • SAP Solution Manager 4.0 for 5 days at CyberTech in November 2007 • SQL 2000 Database Server Administration at CyberTech in June 2007 • SQL 2005 Server Administration at CyberTech in June 2006 • Advance Windows 2000 data center server at HCL in July 2003 • SAP R/3 BASIS at HCL by SAP Professionals in January’ 2000 & 2003 • Oracle Architecture & Data Base Administrator at HCL in August 1999 • Server Administration in Unix and Network Management at HCL, Noida • Three days training on Quality Education System (QES) at HCL, Noida • One day workshop on Information Security Management System conducted by United Registrar of India (URS), New Delhi in May 2004 Skill Summary • SAP R/3 in Versions: 3.1H, 4.0B, 4.6C, 4.7EE, ECC 6.0, ERP NetWeaver 2004s, Solution Manager 3.2, 4.0 / 7.0 • SAP NDPs: BI/BW 3.5, 4.0, EP, SRM 4.0, CRM 4.0, KW 7 • Windows 2003, Windows 2000, Windows XP, Windows NT 4.0, Windows ME, Windows 98, 95 & DOS. Operating Systems • HP-UX 11.x, HP-UX 10.x, HP-UX 9.0 • SCO-Unix • Linux 5.x, 7.x, 9.x • Oracle 7.x, 8.X with development tools – D2K (forms 4.5, RDBMS report writer 2.5) SQL, PL/SQL • Unify 5.0 Programming • Basic, C, COBOL and awareness of ABAP/4 language Languages / Tools Internet • Knowledge of HTML, PHP on UNIX base / Apache, Webmail, Technologies / Web Internet Proxy & Java in SAP Servers • Oracle 10G, 9.X, 8.X Database • SQL 2005 / SQL 2000 • MS word, Power point, Excel, Office 2003, 2000 & 97, Star Packages Known Office, MS Works 7.0 PROFESSIONAL SAP EXPERIENCE Company Name : Xavient Information Systems, Noida, India From date - to date : Sep 2008 - Till date SAP Basis Consultant Confidential Page 2 of 10
  3. 3. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience Project Title : SAP Basis off-shore support Role / Position : SAP Basis Consultant (TL) Client’s Name : T-Mobile, Frisco, USA Environment : R/3 Version 4.7, ECC 6.0, CRM 4.0, BW 3.5, SRM 4.0, Solman 4.0 O/S – HP-Unix 11.0 / AIX Database : Oracle 10.2.0 Responsibilities & Activities: • Basis activities in SAP R/3 as per the live Remedy ticket request issued by clients. • On-call support for their day-to-day critical issues. • Request Transport across SAP landscape at R/3 & O/S level. • Transporting 3rd party request at O/S level on the different R/3 server/client. • Monitoring all production and non-production systems • Sending weekly status report • Sending daily SAP system health report for all production and other systems • Managing team roster and weekly schedule as per client requirement Company Name : CyberTech Systems & Software Limited, Mumbai From date - to date : May 2005 – Sep 2008 (3.4 years) Project Title : Internal Implementation & Basis Support Role / Position : Project Coordinator Client’s Name : CyberTech Systems and Software Ltd, Mumbai, India Environment : SAP R/3 4.0B, MI, EP and O/S - Win 2000 & 2003 Database : Oracle 9.x, 8.x / SQL 2000 & 2005 Description: CyberTech has emerged as global leader in IT. Specializing in SAP Post Implementation, GIS, Custom Solutions and Public Sector-related consultancy services, delivered through a network of 7 centers across the globe. CyberTech has got the opportunity and implemented complete SAP R/3 landscape for few of their US clients and now providing the offshore Basis support 24x7. Responsibilities as Team/Project Leader • Ensure ticket is responded/closed as per SLAs agreed with customers for project. • Manage client expectations, on going issues and further business requirement. • Prepare all project plan documents pertaining to clients & Quality systems. • Strategy planning & scheduling archive, online & offline backup for clients. • Sending Monthly contract support report & Weekly system report to clients. • Getting feedback from clients time to time for their satisfaction based on our support. • Regular updates about clients expectations to the Management through reports etc. • Manage with offshore and onsite team for project’s related issues/requirement. • Assist to sales team to generate more business from existing customer accounts. Activities as SAP Consultant • Installation of SAP R/3 4.0B – NetWeaver 2004s with SQL & Oracle DB on Windows NT 4.0, 2000 & 2003 server SAP Basis Consultant Confidential Page 3 of 10
  4. 4. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience • Installation of Solution Manager 4.0 / 7.0 with SQL 2005 & Oracle 10g on Windows 2003 server • Post installation activities after a new R/3 system installation • System Monitoring & report management • Setting up Transport Management System (TMS) • Task & Change request Management – Transporting 3rd party & R/3 request at R/3 & O/S level on the different server for different clients • Transporting request on the same system but on different clients using SCC1 • Client Administration (Create/copy/delete) Local, Remote & Export/Import • Managing R/3 Users & Authorization, Security Role & profiles • Analyzed SU53, ST01 screen shots to debug the Authorization problems. • Downloading and uploading Roles from source to target system using PFCG • Exporting and Importing SAP profile from source to target system using SCC8/SCC7 • Role comparison across landscape using SUIM • Check work and update processes • Printer (Output) configuration and Spool Management • Monitoring output spool request and clearing all old pending spool jobs • TemSe Administration – Consistency check • Analyze ABAP short dumps & system logs, if any • Application of R/3 Support Packages • Update kernel & DBSL patch • Update SPAM/SAINT version • Importing and applying Support packages • QAS (TST) system refresh/copy from PRD data with MS SQL / Oracle DB • SAP Data Base Administration • Table space management – adding datafile in to tablespace using SAPDBA, BRTOOLS, BRCONNECT and BRSPACE and also at OS level connecting sqlplus • Shrinking log files for SQL Database through Query Analyzer • Database re-organization • Managing & scheduling Early Watch Alert Report • Analyzing EWA report and providing feedback & solution to clients • Installation of SAPGUI up to 7.1 with latest patch release • Maintaining Instance profile and Operation modes • Background Jobs Management • Modifying the definition and job class (A, B & C) of job/schedule • Killing long running background jobs at R/3 and OS level • Registering Developer Access key / SSCR key for Developer through SAP market place • Trouble Shooting at SAP & O/S level for users problem • Opening the OSS connection to SAP • Registering/creating new OSS user Id using master OSS user through SAP market place • Backup Management - Archive, Offline & Online for DEV, QAS & PRD servers • Update DST changes as per US time changes for April/November at OS level • Configuration of e-Mail via SMTP for complete SAP landscape • Application Link Enabling (ALE) / IDOC management • Creating New Application server • Creating / Monitoring RFC destinations for required systems • Creating logical system names & changing the logical system name whenever required using BDLS • Setting up connectivity / configuration for BW, creating RFC destinations • Configuring and setting up a new SAP Router, activating OSS user Id • Opening the production client as and when required for any changes after approval • Debugging the GUI & End-User Access problems SAP Basis Consultant Confidential Page 4 of 10
  5. 5. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience • Documented critical system operation procedures, collecting various SAP OSS notes for troubleshooting SAP system problem Other Activities done as part of Team: • Added one QAS server in the existing 2 landscape system copying data from PRD server of SAP R/3 4.0B with Oracle 9.0 on windows 2000 server. • BI installation with oracle 10G & j2sdk on Windows 2003 and configured IDES 6.0 server. • Installation of Solution Manager 4.0 and configuration of Maintenance optimizer. • Upgraded SAP R/3 4.0B with oracle 8.1 to SAP 4.7EE with Oracle 9.2 on windows 2000. Client’s Name : DITAN Corporation, IN , USA - (Feb 2007 – Sep 2008) Role / Position : Project Leader Environment : SAP R/3 ECC 6.0 and Solution Manager 4.0 with 4 Apps Servers O/S - Windows 2003 (5.2.3790) Database : MS SQL 2005 - (9.0.3042) Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by client. • Managing all documents related to Project and Quality audit, being as Project Lead. • Getting customer feedback from client every after 3 months • Sending Monthly contract support report & Weekly system report. • Direct interaction with client for their urgent issues and resolution. • On-call support for their day-to-day critical issues. • Monitoring & providing solution based on Early Watch Alert Report (EWA). • Upgrade complete Landscape (DEV, QAS & PRD) from SAP R/3 4.6C & database SQL 2000 to SAP ECC 6.0 with database SQL 2005 on windows 2003. • TST (QAS) system refresh from PRD data on SAP R/3 ECC6.0 with SQL 2005 database. • Kernel & DBSL patch upgrade on complete landscape to the latest Rel. 700/159 & 700/169 • Done SMTP (e-Mail Exchange) configuration in complete landscape. Client’s Name : Mitsubishi International Business Services, NY - (May 05 – Sep (May 08) Role / Position : SAP Basis Consultant Environment : SAP ERP 2004 (ECC 5.0) and O/S - HP-UX 11i Database : Oracle 9.2.0.7.0 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Direct interaction with client for their urgent issues and resolution. • On-call support for their day-to-day critical issues. • Sending weekly SAP system health report. • QAS system copy/refresh from PRD on Oracle 9.2.0 & HP-UX11i Client’s Name : NPL Construction Company, AZ, USA - (May 2005 - Sep 2008) Role / Position : SAP Basis Consultant Environment : SAP R/3 ECC 6.0 and O/S - Windows 2003 Database : SQL 2000 (Version 8.0) Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by client. SAP Basis Consultant Confidential Page 5 of 10
  6. 6. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience • Direct interaction with client for their urgent issues and resolution. • On-call support for their day-to-day critical issues. • Sending weekly SAP system health report. • Security analysis as per Early Watch Report downloaded from OSS. • Client 100 exported from PRD and imported in QAS box with client dependent data. • QAS system copy/refresh from PRD on SAP R/3 Enterprise 4.7 with MSSQL 7.0 • Upgrade SAP R/3 Enterprise 4.7EE extn 110 to SAP ECC 6.0 (Netweaver 2004s) on SQL 2000 server. Client’s Name : Teksoft Ventures Inc., IL, USA - (May 2005 - Sep 2008) Role / Position : SAP Basis Consultant Environment : SAP ECC 6.0 and O/S - Windows 2003 Database : Oracle 9.2.0 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Installation of SAP ECC 6.0 with Oracle 9.2.0 in Windows 2003. • Creating new client and copy/refresh from the golden client. • Direct interaction with client for their urgent issues and resolution. • On-call support for their day-to-day critical issues. Client’s Name : Landis Gyr Inc., IN, USA - (May 2005 - Sep 2008) Role / Position : SAP Basis Consultant Environment : SAP R/3 Enterprises (5.0) and O/S - Windows 2000 Database : Oracle 9.2.0.5 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Direct interaction with client for their urgent issues and resolution. • On-call support for their day-to-day critical issues. • Sending weekly SAP systems health report. • TST (QAS) system refresh from PRD on SAP R/3 Enterprise (5.0) with Oracle 9.2.0.5 • Hardware migration/up-gradation from 32bit Oracle 9i to 64bit Oracle 10g on ECC 5.0 Client’s Name : Terra Firma Consulting Inc., PA, USA - (Oct 2006 – Sep 2007) (Oct Role / Position : SAP Basis Consultant Environment : SAP ECC 5.0, 6.0, KW 9.0, SRM 5.5, SCM 5.0, CRM 5.0, BW 3.5 and O/S – Win 2000 & 2003 Database : SQL 2000 & 2005 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Installation of SAP ECC 5.0, 6.0 • Installation of BW 3.5 non-unicode. • New client creation and copy/refresh from golden client on requirement basis. • Direct interaction with client for their urgent issues and resolution. • On-call support for their day-to-day critical issues. SAP Basis Consultant Confidential Page 6 of 10
  7. 7. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience Client’s Name : LetsTalk.com, TX, USA - (Jan 2007 - Sep 2008) Role / Position : SAP Basis Consultant Environment : SAP R/3 ECC 6.0 and Solution Manager 4.0 O/S - Windows 2003 Database : SQL 2000 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Was part of SAP R/3 Implementation project Team on MSSQL 2000 & Windows 2003 server from offshore. • Installation of ECC 6.0 and Solution Manager 4.0. • TST (QAS) system refresh from PRD data on SAP R/3 ECC6.0 with SQL 2005 database. • Direct interaction with client for their urgent issues and resolution. • On-call support for their day-to-day critical issues. Client’s Name : WaterOne, Kansas, USA - (Aug 2006 - Dec 2006) Role / Position : Project Coordinator Environment : SAP R/3 4.7EE, BW 3.5, Solution Manager 4.0 O/S - Windows NT Database : SQL 2000 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Direct interaction with client for their urgent issues and resolution. • Sending weekly SAP systems monitoring report. • Client Maintenance (copy/refresh) • Transport request management • Spool Administration – clean up old spool • Application of fixes and support packages • Kernel Updates • RFC Checks for Application servers • Monitoring job logs, Dump analysis • Security Administration – User maintenance & authorization profile • Database monitoring and maintenance • Sending Monthly Project status report. Client’s Name : San Bernardino Unified School District, CA, USA (Jul 2006 - Sep 2008) Role / Position : SAP Consultant Environment : SAP R/3 4.6C and O/S – OS/400 Database : DB2 and Machine Type – IBM i550 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Systems monitoring and sending weekly status report. • Client Maintenance (delete/copy/refresh) • Transport request management • Spool Administration – clean up old spool • Monitoring job logs, Dump analysis SAP Basis Consultant Confidential Page 7 of 10
  8. 8. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience Client’s Name : Technion Communication Corp. FL, USA - (Jun 2005 - May 2006) Role / Position : SAP Basis Consultant Environment : SAP R/3 4.6C and O/S - Windows NT Database : SQL 2000 Responsibilities & Activities: • Complete Basis activities in SAP R/3 as per the live tickets issued by clients. • Direct interaction with client for their urgent issues and resolution. • Sending weekly SAP systems monitoring report. • Request Transport across SAP landscape at R/3 & O/S level. • Client administration (delete/copy/refresh) • Spool request management. Company Name : HCL Infosystems Limited From date - to date : Oct 1986 - May 2005 (18.8 years) Project Title : Internal Implementation & Support - (Jan 2003 - May 2005, 2.4 years) Role / Position : System Executive - BASIS Client Name : HCL Infosystems Ltd., Noida Environment : SAP R/3 3.1H, 4.0B and O/S - HP-UX 11.0 & Windows NT4.0 Server Database : Oracle 7.3.0, Oracle 8.0.5 Description: HCL Infosystems is one of the pioneers in the Indian IT market, with its origins in 1976. For over two and a half decades, it has developed and implemented solutions for multiple market seg- ments, across a range of technologies, covering customers in India and overseas. It has been in the forefront in introducing new technologies and solutions. It has its presence in the following places across the globe Australia, Europe, India, Malaysia, Singapore, and USA. In January’ 2003, got the training for SAP R/3 Basis Administration at it’s Head Office Noida, and then moved to SAP for their internal users support globally in India. Responsibilities & Activities: • System Monitoring & report management • Backups - Archive, Redo, Cold (off-line) & Hot (on-line) of complete SAP Landscape with EMC. • Worked on Disaster Recovery Server (DRS) for SAP Landscape. • Change & Transport request Management • Request transport across landscape at GUI & OS level • Layout request transport across landscape • Background job Administration (Scheduling & Monitoring) • Analyze ABAP dumps & Systems Logs, if any • Printer & Spool Management. • Monitoring output spool request and troubleshooting spool jobs & printers • Installation of SAPGUI at user’s system. • Documentation regarding Backup strategy & Basis administration. • Table space management using SAPDBA in 3.1H systems • R/3 Installation Rel.3.1H & 4.0B on NT / Oracle PROFESSIONAL IT EXPERIENCE (NON- SAP) SAP Basis Consultant Confidential Page 8 of 10
  9. 9. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience Project Title : Sales & Support Organization (SSO) - (Oct 1986 - Jan 2003, 16.4 years) Role / Position : Executive - Systems Client Name : HCL Infosystems Ltd., New Delhi, India Environment : HP-UX / Linux / UNIX & Windows NT/2000 Server Database : Oracle 7.3.0, UNIFY 2.0 Description: Worked for Sales & Support Organization (SSO) at it’s regional offices (New Delhi, Sec.3, Noida) and HO Noida, in MIS department and was supporting all users globally in India for their day to day problems and was responsible for the following activities. Responsibilities: System Administration - HP-Unix / Linux / Windows • Installation/Up-gradation of UNIX / Linux servers with complete setup including disk partitioning. • Backups - Archive, Redo, Offline and Online for all productive systems. • User Account management in UNIX & Windows based systems. • UNIX systems monitoring for its’ performance (Glance, Top). • Installation of Windows NT / 2000 servers with complete configurations. • Perform Applications and Database backups and verification. • Maintaining & Configuring Active Directory on Windows 2000 server with all users, groups, permissions, configuration data, network log on, file and web shares etc. • Having capability of proxy configuration on Windows NT & 2000 server. • Well versed in e-mail configuration on Desktop Client’s i.e. MS Outlook, Outlook Express, Inbox, Netscape Communicator etc. • Monitoring & clearing mail-Spool on Fire and Virus Wall Servers. • Remote Access Service (RAS) configuration at client desktop. • Configuration of printer and spool server environment. Virus & Network Security Administration • Maintaining Windows NT 4.0 based, Symantec Antivirus Parent server for updating its around more than 250 Client’s/users including SAP servers. • Maintaining & complete configuration of IMSS (Trend Micro’s InterScan Messaging server) on windows 2000 for protecting SPAM & Virus e-mails at Internet Gateway level. • Maintaining of complete network with VPN Firewall (Check Point ver.4.1) on Windows NT 4.0. • Maintaining all routers for its routing to other sub-office locations. • Managing Link for VPN, VSAT, Leased Line, Radio range link & Internet connection including HUBS and Switch connectivity. • Managing of Intel Express 550T & 510T Routing Switch (Layer 2 & 3) • Configuration of Network Printer and assigning permissions. E-mail Management & Internet Proxy Administration • Installation of Linux with complete setup of Send-Mail / Web-Mail configuration for E- Mail and setup apache, mode_perl, php. • Maintain DNS, sub-domain, user accounts, and SQL & ORACLE database. • Configuration of Internet Proxy (Squid) on Linux system. • User Account Management (Creation/Deletion/Modification). SAP Basis Consultant Confidential Page 9 of 10
  10. 10. Curriculum Vitae of Devki Nandan Bhatt Professional Work Experience Awards  I have been awarded multiple times for good performance during my HCL tenure.  Got the appreciation from clients on resolving their issues during my CyberTech tenure.  Got an appreciation certificate to BASIS team from management for successfully migration of SAP Landscape for their US based client (L+G). Education  Graduated from Delhi University, 1992  Pursuing MBA with specialization in Information System from Sikkim Manipal University (SMU). Personal Profile: Date of Birth : 22 November 1966 Marital Status : Married Permanent Address : House No.133, G – Block, Jagat Puri, Delhi – 110 051. Telephones : +91- (011) 22056890 (Res.) Communication Address : A-5 / 503 Runwal Plaza, Kores Road, Vartak Nagar, Thane – 400606, Maharashtra. Mobile : +91 – 9867156282 +91 – 9867155700 +91 – 9310477156 Language Proficiency : English & Hindi Passport Status : Valid Passport Holder having B1 Visa stamped E-Mail : bhattdn@rediffmail.com bhattdn@gmail.com SAP Basis Consultant Confidential Page 10 of 10

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