ICT Security Infrastructure Service Desk Application
Manager Manager Manager Manager
Security Network Support Software Technical
Engineer Engineer Analyst Analyst Analyst
Reports to the head of applications, responsible for ensuring the reliability, security, integrity and
availability of all databases throughout the organization. This requires close collaboration with
internal and external stakeholders including developers and suppliers of oracle and database
services. The post holder must keep up to date with and advice on best database practices for the
development of new and amended systems and that capacity management meets the demands of
ACCOUNTABILITIES KEY PERFORMANCE INDICATORS
1. To provide internal consultancy to IT To be aware of all database system development
development staff on database design, to ensure that database design, capacity,
performance, capacity and security, to performance and security implications are
monitor system performance and report any considered at the design phase.
issues which would have a potential negative
impact on production database security and/
or performance. To provide performance statistics to development
that highlights area for investigation and
To be part of change management for all
2. Respond to and resolve database access Ensure that daily, weekly, monthly tasks are
and performance issues and implement performed to ensure that the databases are
database efficiency improvements to ensure
performing at optimum.
that response times are acceptable and in
line with Service Level Requirements.
Database system details, including stored
procedures and execution time are recorded and
monitored to ensure that database performance
meets users’ expectations – feeding back any
issues into the development life cycle to ensure a
continuous cycle of database service
3. Install, upgrade and maintain database Databases installed and cloned as required by
software, this will include creating user the business. Authorise and audit the creation
accounts, cloning database systems, and removal of Oracle User accounts. Successful
ensuring nightly backups are performed,
applying software patches and ensuring that backups performed nightly and actions taken
disaster recovery plans include instructions were the backup failed. Software patches applied
on how to recover database systems. as required and logs maintained. Disaster
recovery plans include recovery instructions for
recovery of database services.
4. Undertake the personal development Learning achieved through attending
necessary to ensure that skills and conferences, training courses, subscriptions to
knowledge in these areas remain up to date. news groups and reading journals is applied in
Planned software and hardware upgrade paths
5. Assess and develop long-term strategic
are in place and reviewed regularly to keep
goals for production databases in conjunction
with data owners and department managers, current oracle databases and applications within
so ensuring that the infrastructure to support line with the ICT guiding principles. Senior
the IB’s database requirements grows with management is made aware of potential future
the growth of the IB’s database needs. expenditure needs for database software and
Inform senior management of hardware and
software costs associated with this growth so hardware.
that they can be included in the annual
departmental budget process to allow the
upgrade and maintenance of the IB’s
database infrastructure to take place.
Database documentation exists and network
6. Create and maintain documentation, infrastructure diagrams have been produced.
including database models, network CMDB records are up to date with current
infrastructure diagrams for all databases and configuration.
to ensure that the CMDB is maintained.
Data archiving policies and procedures produced
7. Design, implement and maintain policies and and kept up to date with current best practices.
procedures for disaster recovery, data Recovery scripts for all oracle databases
archiving, backup and recovery of oracle identified in the Business continuity plan and
Evidence of regular service reviews that measure
8. To manage the relationship with external
performance against agreed SLA’s. Annual
oracle service suppliers to ensure that the IB
gets value for money. review to identify agreed areas for service
The DBA will decide whether to apply database patches and identify the associated risks and
implications on the organizations databases and the services that rely on these databases.
Application of these patches can have a significant affect on the database service and in certain
circumstances may require the database to be shutdown with a loss of staff time, patches can also
impact on the security and integrity of the data stored within those databases.
Responsible for planning own work load. and forward planning of major oracle applications and
Identifies and implements best policies and procedures for database management.
Evaluates and recommends products and tools for improving database management.
KNOWLEDGE, SKILLS AND EXPERIENCE
College diploma or university degree in the field of computer science and/or substantial DBA
experience in a similar environment using Oracle database and Oracle e-business suite on a Unix
Oracle Certified Associate (OCA) and/or Oracle Certified Professional and experience with other
database platform would be advantageous.
Effective project management skills, which will include good written, oral communication and
Strong interpersonal skills. You will be highly self-motivated and dedicated, with a keen attention to
Proven analytical and problem-solving skills, with an ability to effectively prioritize and execute tasks
Experience of managing a small team.
SIGNED (LINE MANAGER):
DATE OF SIGNING:
Version: November 2009