IT Professional Technical Services Master Contract


Published on

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

IT Professional Technical Services Master Contract

  1. 1. IT Professional Technical Services Master Contract Statement of Work (SOW) For Technology Services Issued By Minnesota Office of Enterprise Technology Project Title: OET DB2 Database Administration Service Improvement Service Categories: Database – DB2; Analyst – Technical Business Need The Office of Enterprise Technology (OET) at the State of Minnesota provides several Information Technology (IT) services to state agencies, K-12 and state colleges and universities, and local and county governments within the state. One of the services that OET provides and needs to improve, is DB2 Database Administration services for the Department of Employment and Economic Development (DEED) for its Unemployment Insurance system. OET needs to improve this service for customer satisfaction, and for the delivery of unemployment services to the citizens of Minnesota. This Statement of Work describes the areas for which the OET is seeking assistance. The vendor’s proposal can include more than one consultant to meet the required skill sets. Project Deliverables and Responsibilities Expected of the Selected Vendor A. OET Objectives for Database Administration Tasks for this SOW: ♦ TASK: Examine established database monitoring thresholds and alerts and examine growth rates of critical tables and assess both for accuracy and usability o OUTCOME: Additional statistics that would help in identifying those tables and indexes that need maintenance. o DELIVERABLES: An implementation plan for adding the alerts and thresholds and additional actions and processes needed for improved availability; and assistance with implementation. ♦ TASK: Examine current techniques, processes and practices in OET database administration and assess for maturity level. o OUTCOME: Increased availability of database objects. o DELIVERABLES: A document for the processes needed, an implementation plan and assistance with implementation. A report of the assessment of the current maturity level of the techniques, processes and practices. 1
  2. 2. ♦ TASK: Review the current use of IBM DBA tools for process improvements and efficiencies and asses for additional uses of existing tools and any additional tools that would benefit the DBA service. o OUTCOME: Improved processes in the use and application of IBM DB2 tools. o DELIVERABLES: Documented recommendations and an implementation plan for achieving the recommended changes and assistance with implementation. ♦ TASK: Assess and evaluate DBA procedures and processes against standard DBA best practices and ITIL V3 processes. o OUTCOME: Improved, standardized best practices and ITIL V3 processes. o DELIVERABLES: Document for the Implementation plan for the recommendations and assistance with implementation B. OET Objectives for Improving DB2 Availability to customers for this SOW: ♦ TASK: Examine OET’s current DB2 infrastructure for DB2 database availability. o OUTCOME: Improved availability for DEED’s database; o DELIVERABLES: an implementation plan to achieve the additional availability and the associated costs for each option. Documentation and skill and knowledge transfer to state staff is required during the term of the contract. Accomplishment reporting to the OET DBA manager is required on a weekly basis. During the majority of the contract term the contractor(s) will need to be on site. Project Milestones and Schedule • Project Start Date estimate April 27, 2009 • End Date estimate June 30, 2009 Project Environment (State Resources) Environment: Mainframe: DB2 Version 8.1 for z/OS running on an IBM z/9 EC 2094-S08/603 IBM DB2 DBA tools and utilities TMON for DB2 for z/OS Description of the DB2 Database Infrastructure at OET OET has three IBM mainframes in the Sysplex with shared DASD and with several LPARs. Various test and production environments exist on all three machines. There are nine DB2 subsystems in 3 LPARs on one DB2 licensed machine, a z9, model 2094-S08/603. This machine has a z/IIP and a z/AAP engine. The DEED application database has a test and a production subsystem in a shared LPAR with two other subsystems, one test and one production for DHS. The application runs in JAVA on DEED’s windows servers and SQL comes into the DB2 server using DB2’s distributed facility. All the on-line SQL is dynamic. DEED staff support the application side and OET supports the database. OET’s production control staff are responsible for monitoring the mainframe and cross-system batch jobs. DEED pays for these services through our DB2, DASD and CPU rates. There are three development, three test databases, one with production data. There are three production databases with 670 tables and 931 indexes. Some of the tables have application- controlled identity columns and there are over 3360 synonyms and 330 foreign keys. The production size is over 234 gig. 2
  3. 3. The on-line application is open to the unemployed citizens except during part of the batch processing at night and parts of Saturday when DEED does server maintenance and when they have it available only for employers to get their data in the system. DEED has about 300 UI staff working from 6:00 am to 6pm Monday – Friday and about 30-40 staff on most Sundays from 8:00 am – 4:30 pm. There is a short window from about 10:00 pm until about 1:00 am on Saturday nights for DB2 objects maintenance. A non-disruptive maintenance change can be done before 6:00 am on weekdays. Occasionally, table and index maintenance can be done on the Saturday mornings when the application servers are down. Required Skills (These are to be scored as pass/fail requirements) Qualifications: Required: ♦ Minimum 5 years DB2 DBA on z/OS 1.9 Version 8.1, DB2 Connect ♦ Experience with VAM for DASD management and SMS managed storage for DB2 objects ♦ Experience with IBM mainframes in a Sysplex with multiple LPARS, z/IIP and z/AAP engines, and coupling facilities ♦ Working knowledge and experience with IBM DB2 DBA online tools and batch utilities ♦ Working knowledge and experience with ASG TMON for DB2 ♦ Experience with SQL tuning/optimization ♦ Knowledge of ITIL V3, technical process improvement techniques and implementation ♦ Good team, people and documentation skills Process Schedule • Deadline for Questions April 17, 2009 by 4:30 PM Central Daylight Time (CDT) • Posted Response to Questions ( April 20, 2009 by 4:30 PM CDT • Proposals due April 21, 2009 by 4:30 PM CDT • Interviews April 22-23, 2009 • Vendor Selection April 24, 2009 Questions Any questions regarding this Statement of Work should be submitted via e-mail by April 21, 2009 by 4:30 PM Central Daylight Time (CDT) with a subject line stating: OET DBA Process Improvement Name: Vicki Henning Telephone Number: 651-201-1153 Email Address: 3
  4. 4. SOW Evaluation Process • Submitted contractor resumes must meet the criteria specified in the “Required Skills” section of this document to be considered for this contract • The scoring methodology will be based on assessment of knowledge and experience (as specified in the “Desired Skills” section) and the per hour cost of each candidate as follows: • Required skills (35)% (In cases where the vendor is submitting more than one candidate, the vendor must indicate which candidate has which of the required skills) • Experience (35%) • Cost 30% • Extent to which services will be performed within the U.S. or by a WTO country company within its own borders - Required Response Requirements The following information is required and should be organized in the following manner. The responding vendor must have been previously qualified for the qualified resource type in the State’s Master Contract for Professional Technical Services. • Introduction • Company overview a) Company history, growth b) Current financial data if publicly available • Project Overview demonstrating understanding for the required tasks. • Detailed response to Project Deliverables and Responsibilities Expected of the Selected Vendor Description of the vendor’s understanding of the need and explanation of their proposed solution. • Required forms to be returned or additional provisions that must be included in proposal: a) Affirmative Action Certificate of Compliance (if over $100,000) b) Affidavit of non-collusion c) Liability - Selected Liability Language : The Contractor must indemnify, save, and hold the State, its agents, and employees harmless from any claims or causes of action, including attorney’s fees incurred by the State, arising from the performance of this contract by the Contractor or the Contractor's agents or employees. This clause will not be construed to bar any legal remedies the Contractor may have for the State's failure to fulfill its obligations under this contract. d) Location of Service Disclosure e) Immigration Status Certification: f) Certificate Regarding Lobbying: Proposal Submission Instructions a) Submit responses via email to: Vicki Henning Office of Enterprise Technology 658 Cedar Street, Ground Floor St. Paul, MN 55155 E-mail address: Subject line: Proposal for OET DBA Process Improvement Response due date: April 21, 2009 by 4:30 PM CDT 4
  5. 5. General Requirements Proposal Contents By submission of a proposal, Responder warrants that the information provided is true, correct and reliable for purposes of evaluation for potential award of a this work order. The submission of inaccurate or misleading information may be grounds for disqualification from the award as well as subject the responder to suspension or debarment proceedings as well as other remedies available by law. Disposition of Responses All materials submitted in response to this SOW will become property of the State and will become public record in accordance with Minnesota Statutes, section 13.591, after the evaluation process is completed. Pursuant to the statute, completion of the evaluation process occurs when the government entity has completed negotiating the contract with the selected vendor. If the Responder submits information in response to this SOW that it believes to be trade secret materials, as defined by the Minnesota Government Data Practices Act, Minn. Stat. § 13.37, the Responder must: clearly mark all trade secret materials in its response at the time the response is submitted, include a statement with its response justifying the trade secret designation for each item, and defend any action seeking release of the materials it believes to be trade secret, and indemnify and hold harmless the State, its agents and employees, from any judgments or damages awarded against the State in favor of the party requesting the materials, and any and all costs connected with that defense. This indemnification survives the State’s award of a contract. In submitting a response to this RFP, the Responder agrees that this indemnification survives as long as the trade secret materials are in possession of the State. The State will not consider the prices submitted by the Responder to be proprietary or trade secret materials. Conflicts of Interest Responder must provide a list of all entities with which it has relationships that create, or appear to create, a conflict of interest with the work that is contemplated in this request for proposals. The list should indicate the name of the entity, the relationship, and a discussion of the conflict. The responder warrants that, to the best of its knowledge and belief, and except as otherwise disclosed, there are no relevant facts or circumstances which could give rise to organizational conflicts of interest. An organizational conflict of interest exists when, because of existing or planned activities or because of relationships with other persons, a vendor is unable or potentially unable to render impartial assistance or advice to the State, or the vendor’s objectivity in performing the contract work is or might be otherwise impaired, or the vendor has an unfair competitive advantage. The responder agrees that, if after award, an organizational conflict of interest is discovered, an immediate and full disclosure in writing must be made to the Assistant Director of the Department of Administration’s Materials Management Division (“MMD”) which must include a description of the action which the contractor has taken or proposes to take to avoid or mitigate such conflicts. If an organization conflict of interest is determined to exist, the State may, at its discretion, cancel the contract. In the event the responder was aware of an organizational conflict of interest prior to the award of the contract and did not disclose the conflict to MMD, the State may terminate the contract for default. The provisions of this clause must be included in all subcontracts for work to be performed similar to the service provided by the prime contractor, and the terms “contract,” “contractor,” and “contracting officer” modified appropriately to preserve the State’s rights. Preference to Targeted Group and Economically Disadvantaged Business and Individuals In accordance with Minnesota Rules, part 1230.1810, subpart B and Minnesota Rules, part 1230.1830, certified Targeted Group Businesses and individuals submitting proposals as prime contractors shall receive the equivalent of a six percent preference in the evaluation of their 5
  6. 6. proposal, and certified Economically Disadvantaged Businesses and individuals submitting proposals as prime contractors shall receive the equivalent of a six percent preference in the evaluation of their proposal. For information regarding certification, contact the Materials Management Helpline at 651.296.2600, or you may reach the Helpline by email at For TTY/TDD communications, contact the Helpline through the Minnesota Relay Services at 1.800.627.3529. Foreign Outsourcing of Work Prohibited All services under this contract shall be performed within the borders of the United States. All storage and processing of information shall be performed within the borders of the United States. This provision also applies to work performed by subcontractors at all tiers. Statement of Work does not obligate the state to award a work order or complete the assignment, and the state reserves the right to cancel the solicitation if it is considered to be in its best interest. The Agency reserves the right to reject any and all proposals. 6
  7. 7. STATE OF MINNESOTA IT Professional Technical Services Master Contract Program Work Order This work order is between the State of Minnesota, acting through its _____ ("State") and _____ ("Contractor"). This work order is issued under the authority of Master Contract T-Number 502TS, CFMS Number _______, and is subject to all provisions of the master contract which is incorporated by reference. Work Order 1 Term of Work Order 1.1 Effective date: _____, or the date the State obtains all required signatures under Minn. Stat. § 16C.05, subd. 2, whichever is later. The Contractor must not begin work under this work order until it is fully executed and the Contractor has been notified by the State’s Authorized Representative to begin the work. 1.2 Expiration date: _____, or until all obligations have been satisfactorily fulfilled, whichever occurs first. 2 Contractor’s Duties The Contractor, who is not a state employee, will: ______ [Thorough Description of Tasks/Duties] 3 Consideration and Payment 3.1 Consideration. The State will pay for all services performed by the Contractor under this work order as follows: A. Compensation. The Contractor will be paid as follows: __________ [For example; Resource Type hourly rate] Travel Expenses. Reimbursement for travel and subsistence expenses actually and necessarily incurred by the Contractor as a result of any work order contract will be reimbursed in same manner and in no greater amount than provided in the current "Commissioner’s Plan” promulgated by the commissioner of Employee Relations. The Contractor will not be reimbursed for travel and subsistence expenses incurred outside Minnesota unless it has received the State’s prior written approval for out of state travel. Minnesota will be considered the home state for determining whether travel is out of state reimbursement for travel and subsistence expenses actually and necessarily incurred by the Contractor as a result of this work order will not exceed $__________ Total Obligation. The total obligation of the State for all compensation and reimbursements to the Contractor under this work order will not exceed $_____. 3.2 Invoices. The State will promptly pay the Contractor after the Contractor presents an itemized invoice for the services actually performed and the State's Authorized Representative accepts the invoiced services. Invoices must be submitted timely and according to the following schedule:______________________________________________________ 4 Authorized Representatives The State's Authorized Representative is _____. The State's Authorized Representative will certify acceptance on each invoice submitted for payment. The Contractor's Authorized Representative is _____. If the Contractor’s Authorized Representative changes at any time during this work order, the Authorized Representative must immediately notify the State. 5 Liability [Insert selected language] 7
  8. 8. The Contractor must indemnify, save, and hold the State, its agents, and employees harmless from any claims or causes of action, including attorney’s fees incurred by the State, arising from the performance of this contract by the Contractor or the Contractor's agents or employees. This clause will not be construed to bar any legal remedies the Contractor may have for the State's failure to fulfill its obligations under this contract. 1. STATE ENCUMBRANCE VERIFICATION 3. STATE AGENCY Individual certifies that funds have been encumbered as Individual certifies the applicable provisions of Minn. Stat. required by Minn. Stat. §§16A.15 and 16C.05. §16C.08, subdivisions 2 and 3 are reaffirmed. Signed: ____________________________________________ By: ____________________________________________ (with delegated authority) Date: ____________________________________________ Title: ___________________________________________ CFMS Contract No. A- _________ Object Code: ___________ Date:___________________________________________ 2. CONTRACTOR The Contractor certifies that the appropriate person(s) have executed the contract on behalf of the Contractor as required by applicable articles or bylaws. By: ___________________________________ Title: __________________________________ Date: __________________________________ 8