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Developing and Strengthening Information Technology Program ...

  1. 1. Developing and Strengthening Information Technology Program Areas in Community Colleges Center for Education, Employment and Community Education Development Center, Inc. www.edc.org/EWIT April 30 & May 1, 2003 Webcast © 2003, Education Development Center, Inc.
  2. 2. Agenda <ul><li>Education Development Center, Inc. </li></ul><ul><ul><li>Siobhan Bredin, Senior Technology Associate – Webcast Format </li></ul></ul><ul><ul><li>Joyce Malyn-Smith, Ed.D., Strategic Director – Defining the IT Program Area </li></ul></ul><ul><li>NorthWest Technical College, MN </li></ul><ul><ul><li>Teri Bradel, Assessment Specialist </li></ul></ul><ul><li>Heartland Community College & Bloomington Area Vocational Center, IL </li></ul><ul><ul><li>Robert Shaw, Ph.D., Technology Division Chair, HCC </li></ul></ul><ul><ul><li>Steve Poznic, Ph.D., Director, BAVC </li></ul></ul><ul><li>Davis Applied Technical College, UT </li></ul><ul><ul><li>Joe Osborne, Instructional Program Manager </li></ul></ul><ul><ul><li>Kimberly Ziebarth, MCSE, CIW </li></ul></ul><ul><li>Q&A </li></ul><ul><ul><li>All </li></ul></ul><ul><li>EDC: Summary of Lessons Learned </li></ul>© 2003, Education Development Center, Inc.
  3. 3. Participants April 30, 2003 <ul><li>Mesa CC, AZ </li></ul><ul><li>AIM Institute, NE </li></ul><ul><li>Metropolitan CC, NE </li></ul><ul><li>De Anza College, CA </li></ul><ul><li>Colin County CC District, TX </li></ul><ul><li>Maysville CC, KY </li></ul><ul><li>College of the Redwoods, CA </li></ul><ul><li>Middlesex CC, MA </li></ul><ul><li>Olympic College, WA </li></ul><ul><li>Daytona Beach CC, FL </li></ul><ul><li>Brevard CC, FL </li></ul><ul><li>Austin CC, TX </li></ul><ul><li>Olympic CC, WA </li></ul><ul><li>Henry Ford CC, MI </li></ul><ul><li>Macomb CC, MI </li></ul><ul><li>Eastern Wyoming College, WY </li></ul><ul><li>Porterville College, CA </li></ul>© 2003, Education Development Center, Inc.
  4. 4. Participants May 1, 2003 <ul><li>Henry Ford CC, MI </li></ul><ul><li>Hofstra University, NY </li></ul><ul><li>Johnston CC, NC </li></ul><ul><li>Mott CC, MI </li></ul><ul><li>Nashville State Technical CC, TN </li></ul><ul><li>Middlesex CC, MA </li></ul><ul><li>Napa Valley College, CA </li></ul><ul><li>OSPI, WA </li></ul><ul><li>Sinclair CC, OH </li></ul><ul><li>Southwestern Michigan College, MI </li></ul>© 2003, Education Development Center, Inc.
  5. 5. Meeting Logistics/Procedure <ul><li>To participate, you’ll need to be dialed in to 1-800-353-1667 AND online at http://ww4.premconf.com/VCM/PWPart.asp?1=30&2=387891 </li></ul><ul><li>If you have problems connecting, call Premiere Conferencing Tech Support at 1-888-569-3848 </li></ul><ul><li>All questions will be addressed after the presentation </li></ul><ul><ul><li>After each presenter finishes, we’ll take 1 minute to gather verbal questions to be addressed at the end of the session </li></ul></ul><ul><ul><li>At any point during the presentation, you can email questions to [email_address] </li></ul></ul><ul><ul><li>During the Q&A period, feel free to ask additional questions as time allows </li></ul></ul><ul><li>When you log off, ignore message about viewing recording </li></ul>© 2003, Education Development Center, Inc.
  6. 6. Defining the IT Program Area Joyce Malyn-Smith, Ed.D. Strategic Director Center for Education, Employment and Community Education Development Center, Inc. www.edc.org/EWIT © 2003, Education Development Center, Inc.
  7. 7. IT Program Area Defined <ul><li>IT careers involve the design, development, support and management of hardware, software, multimedia and systems integration services. In addition to career opportunities in the IT industry, IT careers are available in every sector of the economy, from Financial Services to Medical Services, Business to Engineering and Environmental Services. </li></ul>© 2003, Education Development Center, Inc.
  8. 8. APPLICATION-INTENSIVE SKILLS/COMPETENCIES Agriculture/ Natural Resources Construction Manufacturing Transportation, Distribution & Logistics Wholesale/ Retail Sales & Service Hospitality & Tourism Business & Administration Health Science Human Services Arts & Audio-Visual Communications Legal & Protective Services Scientific, Research, Engineering & Technical Education & Training Public Administration/ Government Financial Services IT SCANS <ul><li>TECHNOLOGY </li></ul><ul><li>INFORMATION </li></ul><ul><li>SYSTEMS </li></ul>Making Sense of IT for Learning, Living & Working <ul><li>HARDWARE/ </li></ul><ul><li>SOFTWARE </li></ul><ul><li>Support </li></ul><ul><li>Management </li></ul><ul><li>HARDWARE/ </li></ul><ul><li>SOFTWARE </li></ul><ul><li>Support </li></ul><ul><li>Management </li></ul><ul><li>HARDWARE/ </li></ul><ul><li>SOFTWARE </li></ul><ul><li>Design </li></ul><ul><li>Development </li></ul><ul><li>HARDWARE/ </li></ul><ul><li>SOFTWARE </li></ul><ul><li>Design </li></ul><ul><li>Development </li></ul>IT PRODUCERS NSF IT Applications Across Careers is focused in this area © 2003, Education Development Center, Inc. Hardware Hardware Software Multimedia/Web Systems Integration IT INDUSTRY SPECIFIC TECHNICAL SKILLS/COMPETENCIES IT INTEGRATION IT for LEARNING & LIVING: K-LIFELONG IT USERS IT Career Cluster Initiative is focused in this area
  9. 9. The IT Career Development Model IT careers involve the design, development, support and management of hardware, software, multimedia, and systems integration services. In addition to career opportunities in the IT industry, IT careers are available in every sector of the economy, from Financial Services to Medical Services, Business to Engineering and Environmental Services. Grades K-Adult Work Based Experience EMPLOYMENT IT DEGREE PROGRAMS AND/OR CERTIFICATIONS Examples: Computer/Information Systems Analyst, Computer/Information Scientist, Computer Security Specialist Software or Hardware Engineer, Programmer <ul><li>SOURCES </li></ul><ul><li>IT Pathway Pipeline Model </li></ul><ul><li>NWCET Skill Standards for Information Technology </li></ul><ul><li>The Ohio Information Technology Competency Profile </li></ul>Model revised 10-18-02 - Version 10  2002, EDC CAREER CONCENTRATIONS/PATHWAYS CORE KNOWLEDGE & SKILLS L I F E L O N G L E A R N I N G <ul><li>Programming & Software Development </li></ul><ul><li>Programming/Software Engineering </li></ul><ul><li>Information Support & Services </li></ul><ul><li>Database Development & Administration </li></ul><ul><li>Enterprise Systems Analysis & Integration </li></ul><ul><li>Technical Support </li></ul><ul><li>Technical Writer </li></ul><ul><li>Interactive Media </li></ul><ul><li>Digital Media </li></ul><ul><li>Web Development & Administration </li></ul><ul><li>Network Systems </li></ul><ul><li>Network Design & Administration </li></ul>New & Emerging Applications IT Fluency: Career Exploration and IT Skills for Work IT Literacy: Career Awareness and IT Skills for Learning ACADEMIC FOUNDATION/INTENSIVE IT CAREER EXPLORATION <ul><li>Information Technology Applications </li></ul><ul><li>Systems </li></ul><ul><li>Safety, Health and Environmental </li></ul><ul><li>Leadership and Teamwork </li></ul><ul><li>Academic Foundations </li></ul><ul><li>Communications </li></ul><ul><li>Problem Solving and Critical Thinking </li></ul><ul><li>Ethics and Legal Responsibilities </li></ul><ul><li>Employability and Career Development </li></ul><ul><li>Technical Skills </li></ul>
  10. 10. Northwest Technical College Custom Training Services/Economic Development - Bemidji, MN Teri Bradel Assessment Specialist [email_address] 218-755-4264 How has involvement in ITCC strengthened our approach to customized training? &quot;The CTS/ED Quality System is ISO 9001:1994 certified&quot;
  11. 11. NTC-CTS Product Areas North Dakota Minnesota East Grand Forks Wadena Moorhead Bemidji Detroit Lakes Leadership Development Industrial Technology Allied Health/ EMS Manufacturing Applied Technologies Information Technology
  12. 12. What Do Businesses Want? <ul><li>JIT Training – “lean” training </li></ul><ul><li>“stop in” “stop out” points </li></ul><ul><li>Certificates – portable skill sets </li></ul>For Example... in addressing rural IT needs...
  13. 13. Data Base Certificates <ul><li>DB Specialist: 15 credits </li></ul><ul><li>Microcomputer Database </li></ul><ul><li>Relational Database Design </li></ul><ul><li>Systems Analysis and Design </li></ul><ul><li>Visual Basic Programming </li></ul><ul><li>Advanced Database Programming </li></ul><ul><li>DB Administration: 16 credits </li></ul><ul><li>Management Information Systems </li></ul><ul><li>Technical Writing </li></ul><ul><li>Structured Query Language </li></ul><ul><li>Database Administration </li></ul><ul><li>Report Generators </li></ul><ul><li>Project Management </li></ul>New Curriculum
  14. 14. “Grow Your Own IT” <ul><li>Partnership between West Central Initiative & Minnesota Technology, Inc. </li></ul><ul><li>Build curriculum to address internal employee generalist needs in rural businesses </li></ul><ul><ul><ul><li>“ go to” guy with education/experience </li></ul></ul></ul><ul><ul><ul><li>intermediate level training </li></ul></ul></ul><ul><li>120 hours of instruction in: </li></ul><ul><ul><ul><li>Operating system fundamentals </li></ul></ul></ul><ul><ul><ul><li>Core hardware fundamentals </li></ul></ul></ul><ul><ul><ul><li>Fundamentals of networking </li></ul></ul></ul>
  15. 15. Basic Computers Operating System Fundamentals Core Hardware Fundamentals A+ Certification Eligible Level 1 Help Desk Fundamentals of Networking Network+ Certification Eligible Skill Steps... start here if you have basic computer skills start here if you have OS fundamentals start here if you have Hardware & OS fundamentals
  16. 16. CAREER CLUSTER CONCENTRATIONS/PATHWAYS Programming & Software Development - Programming Information Support & Services - Database - Computer Tech Support Interactive Media - Internet Design Network Systems - Microcomputer & Network Technology C A R E E R D E V E L O P M E N T/ L I F E L O N G L E A R N I N G The NTC Model… EMPLOYMENT We work with business partners in maintaining workforce skills by customizing courses to meet industry needs. IT DEGREE PROGRAMS AND/OR CERTIFICATIONS Programs: Computer Programming Computer Systems Electronics Computer Technical Support Specialist Microcomputer & Network Technology Admin Support – Cptr Emphasis Library & Information Technology Accounting Clerk – Microcomputer Applications Emphasis Database Specialist Certificate 15 cr certificate – CTS Database Administration Certificate 16 cr certificate – CTS Certifications: (College is certified to do testing)  MOUS  A+  Cisco  MCSE  CIW  IC3  “ Grow Your Own IT” (test ready)
  17. 17. Pilot Site Participation Rewards National Opportunities National Skill Standards Educational Network Curriculum Assessment Scenarios National Perspective Resources ACCESS How has involvement in ITCC strengthened our approach to customized training? Cooperation
  18. 18. ILLINOIS ITCC PROJECT <ul><li>Partnership: </li></ul><ul><ul><li>Bloomington Area Vocational Center </li></ul></ul><ul><ul><li>(Bloomington IL) </li></ul></ul><ul><ul><ul><li>Contact: Steve Poznic, Ph.D. </li></ul></ul></ul><ul><ul><ul><li>309-829-8671 </li></ul></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><li>Heartland Community College </li></ul></ul><ul><ul><li>(Normal, IL) </li></ul></ul><ul><ul><ul><li>Contact: Robert Shaw, Ph.D. </li></ul></ul></ul><ul><ul><ul><li>309-268-8862 </li></ul></ul></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><ul><li>State Farm Insurance Co. </li></ul></ul><ul><ul><ul><li>(Bloomington, IL) </li></ul></ul></ul>
  19. 19. Partnership
  20. 20. Dual Credit <ul><li>Students at BAVC are enrolled for High School and College courses simultaneously </li></ul><ul><li>Agreement calls for course equivalency in terms of curriculum and textbooks </li></ul><ul><li>BAVC instructor must also meet qualifications as an HCC adjunct instructor. </li></ul><ul><li>Students receive transcript credit at course completion at no cost to student. </li></ul>
  21. 21. Articulation Credit <ul><li>Students who complete a given course at BAVC and then enroll at HCC may receive credit towards their particular program of study. </li></ul><ul><li>Credit is awarded after student enrolls at HCC. </li></ul><ul><li>Agreements are usually initiated with participation with faculty of both institutions. </li></ul><ul><li>Annual review is completed before renewal of agreement. </li></ul>
  22. 22. Example: AAS - Networking Technology
  23. 23. Grades 11-14 Work Based Experience EMPLOYMENT Example: Internship at State Farm Ins. , Computer Repair Technician, Information Center Administrator, Data processing IT DEGREE PROGRAMS AND/OR CERTIFICATIONS Examples: Cisco Certified Network Associate, A+, MOUS, Computer maintenance technician certificate, Computer Network Administrator Certificate AAS degrees in computer technology, network technology Adapted from ITCC Model - V. 8  2001, EDC CAREER CLUSTER CONCENTRATIONS/PATHWAYS <ul><li>Programming & Software Development </li></ul><ul><li>Visual Basic </li></ul><ul><li>COBOL, C++, JAVA </li></ul><ul><li>Information Support & Services </li></ul><ul><li>Administrative Office Technology </li></ul><ul><li>Information Processing </li></ul><ul><li>Database Application </li></ul><ul><li>Interactive Media </li></ul><ul><li>Computers & Multimedia </li></ul><ul><li>Web Page Development </li></ul><ul><li>Computer Imaging & Design </li></ul><ul><li>Network programming </li></ul><ul><li>Active Server Pages </li></ul><ul><li>Network Systems </li></ul><ul><li>Cisco Network Academy </li></ul><ul><li>Computer Servicing </li></ul><ul><li>Networking Technology </li></ul><ul><li>Network Administration </li></ul>CLUSTER FOUNDATION <ul><li>Business Essentials </li></ul>C A R E E R D E V E L O P M E N T/ L I F E L O N G L E A R N I N G <ul><li>IT Applications </li></ul><ul><ul><li>MOUS Coursework </li></ul></ul><ul><ul><li>Digital Media </li></ul></ul><ul><li>Technical Skills </li></ul><ul><ul><li>Circuit Analysis </li></ul></ul><ul><ul><li>A+ Essentials </li></ul></ul><ul><ul><li>Server+ </li></ul></ul><ul><ul><li>Intro to Computer Programming </li></ul></ul><ul><li>Systems </li></ul><ul><ul><li>Computer Apps & Bus Sys Concepts </li></ul></ul><ul><ul><li>Legal Environment of Business </li></ul></ul><ul><ul><li>Principles of Management </li></ul></ul>Bloomington Area Vocational Center/Heartland Community College IT Career Cluster Model bb IT Career Cluster Initiative: Reinventing IT Education for Learning and Working New & Emerging Applications IT Fluency: Keyboarding, Intro to Computers courses Job shadowing and apprenticeship programs ACADEMIC FOUNDATION/INTENSIVE IT CAREER EXPLORATION
  24. 24. Davis Applied Technology College, Kaysville UT <ul><li>Who are we? </li></ul><ul><li>Utah College of Applied Technology (UCAT) </li></ul><ul><li>Open Entry/Self-Directed </li></ul><ul><li>Competency Based </li></ul><ul><li>Student Body </li></ul><ul><ul><li>Joe Osborne, Instructional Program Manager jlosborne@DATC.TEC.UT.US </li></ul></ul><ul><ul><li>Kimberly Ziebarth, MCSE, CIW [email_address] </li></ul></ul>
  25. 27. Agreements <ul><li>Tech Prep </li></ul><ul><li>WSU MOU </li></ul><ul><li>Concurrent Enrollment </li></ul><ul><li>Articulated Credit </li></ul>
  26. 28. Lessons Learned <ul><li>Build trust </li></ul><ul><li>Avoid duplication </li></ul><ul><li>Meet regularly </li></ul>
  27. 29. Q&A
  28. 30. Summary of Lessons Learned Joyce Malyn-Smith, Ed.D. Strategic Director Center for Education, Employment & Community Education Development Center, Inc. © 2003, Education Development Center, Inc.
  29. 31. Lessons Learned <ul><li>Planning is part of implementation, tools can help simplify and streamline the process. Peer to peer networking (lattice) is essential. </li></ul><ul><li>IT is ubiquitous. Because it appears everywhere and seems to be a part of every program, we needed a definition to identify what courses/programs belonged in the Information Technology Program Area and which did not. </li></ul><ul><li>To co-own the program, all stakeholders had to be able to see themselves (their existing initiatives, interests) in the program model. We needed to develop a framework that honored contributions of all partners and included their various perspectives/interests/concerns in the model. </li></ul>© 2003, Education Development Center, Inc.
  30. 32. Lessons Learned <ul><li>While access to up to date informational resources, experts in the field and a peer network are very important to successful program implementation, they are essential to developing a leadership niche in the IT education arena </li></ul><ul><li>In communities where few larger companies exist (e.g. rural areas) colleges need to take the initiative to form a consortium of small businesses to get the critical mass needed to run IT courses. </li></ul><ul><li>Businesses seeking upgrading of IT skills (both IT user and producer skills), are looking for JIT (Just in Time) learning that responds to their immediate needs </li></ul><ul><ul><li>step-in /step-out points that group IT learning into smaller pieces </li></ul></ul><ul><ul><li>certificates that articulate these smaller learning achievements. </li></ul></ul>© 2003, Education Development Center, Inc.
  31. 33. Lessons Learned <ul><li>The IT Career Development Model was very useful in developing and strengthening IT initiatives. </li></ul><ul><ul><li>For example, it helped us in communication with our business partners, giving them a focus, and helping us learn in very specific terms what their greatest needs were. </li></ul></ul><ul><li>On developing articulation agreements: Get instructors involved from the bottom up. </li></ul><ul><ul><li>Trust the instructors doing the work. If they are comfortable with the articulation and dual credit agreements, then we were also. </li></ul></ul><ul><li>To improve our programs we needed to build interpersonal relationships that build trust. Good communication is essential, especially with partners. </li></ul>© 2003, Education Development Center, Inc.
  32. 34. Lessons Learned <ul><li>To build an IT career development continuum within our community, we needed to analyze the curriculum in the high school, college and university to avoid duplication. </li></ul><ul><ul><li>Information Technology has a shelf life of about 3 years; learning expires, new technologies emerge. </li></ul></ul><ul><ul><li>We learned to accept the credits and to take people from where they were and build on their skills. </li></ul></ul><ul><li>There is a pattern in the implementation interests and approaches of school communities. They tend to fall into one of three and require assistance and support for varying periods of time to become self-reliant: </li></ul><ul><ul><li>Informational/Planning (6 months – 1 year) </li></ul></ul><ul><ul><li>Implementation (1 year – 18 months) </li></ul></ul><ul><ul><li>Capacity Building (18 – 24 months </li></ul></ul>© 2003, Education Development Center, Inc.
  33. 35. Wrap-Up <ul><li>Thanks to our Community College pilot site presenters: </li></ul><ul><ul><li>Teri Bradel, Bob Shaw, Steve Poznic, Kim Ziebarth, Joe Osborne </li></ul></ul><ul><li>Thanks to participants for attending today’s webcast </li></ul><ul><li>For more information on this and other related initiatives, visit: </li></ul><ul><ul><li>www.edc.org/ewit (this webcast will be posted on the site) </li></ul></ul><ul><ul><li>Or contact us at [email_address] 617-618-2170 </li></ul></ul><ul><ul><li>Center for Education, Employment and Community </li></ul></ul><ul><ul><li>Education Development Center, Inc </li></ul></ul><ul><ul><li>55 Chapel Street </li></ul></ul><ul><ul><li>Newton, MA 02458 </li></ul></ul>© 2003, Education Development Center, Inc.

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