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[DSC Europe 23] Stefan Mrsic_Goran Savic - Evolving Technology Excellence.pptx

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© HTEC Group, 2023
Empowering your digital tomorrow
Evolving Technology
Excellence
Dual Leadership Experience and staying on the
bleeding edge of AI
© HTEC Group, 2023
2
Elevating AI Excellence – Dual Leadership Tactics from the Tranches
North America
South America
Europe
Stefan Mršić
Senior Director
Engineering and Delivery
Goran Savić
Director of Technology
Tech Excellence
HTEC Group is a global digital
product company transforming
businesses through end-to-end
services. We help clients use
innovative thinking, human-centered
design, and deep engineering
expertise to create products that
matter.
© HTEC Group, 2023.
3
Elevating AI Excellence – Dual Leadership Tactics from the Tranches
Gen AI as an agility test
for companies & products
© HTEC Group, 2023.
4
Elevating AI Excellence – Dual Leadership Tactics from the Tranches
IT Leadership
=
Delivery + Tech
© HTEC Group, 2023
5
Medical
devices
Medical devices
Expertise Evolution
Elevating AI Excellence – Dual Leadership Tactics from the Tranches
Digital Retail
Commercial electronics
Telemedicine & medical devices
Automotive – edge computing
Content management
Media &
entertainment -
segmentation
Healthcare & life sciences
Transportation & Logistics - routing
Medical devices -maternity
Computer
vision in Green
energy
Automotive
Healthcare &
life sciences
Healthcare –
computer vision
Multimedia
Knowledge & data
management
Healthcare & life sciences
Healthcare & life sciences
FinTech
Healthcare & life sciences
Transportation & Logistics - Maritime
Multimedia
Multimedia
Automotive
TelCo – Operational
efficiency
Multimedia
2024
2014 2018 2021 2022
2015 2016 2017 2019 2020 2023
Automotive
Multimedia
Knowledge & data
management
Manufacturing –
Operational efficiency
© HTEC Group, 2023
6
...
Business
Development
Learning
Management
Expertise
Management
AI
R&D
Consultancy
Network
AI Committee
Centers of Excellence
Cluster
Technology
Product Management
...
Elevating AI Excellence – Dual Leadership Tactics from the Tranches
Governance
Cluster
...
Cluster Cluster

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[DSC Europe 23] Stefan Mrsic_Goran Savic - Evolving Technology Excellence.pptx

  • 1. © HTEC Group, 2023 Empowering your digital tomorrow Evolving Technology Excellence Dual Leadership Experience and staying on the bleeding edge of AI
  • 2. © HTEC Group, 2023 2 Elevating AI Excellence – Dual Leadership Tactics from the Tranches North America South America Europe Stefan Mršić Senior Director Engineering and Delivery Goran Savić Director of Technology Tech Excellence HTEC Group is a global digital product company transforming businesses through end-to-end services. We help clients use innovative thinking, human-centered design, and deep engineering expertise to create products that matter.
  • 3. © HTEC Group, 2023. 3 Elevating AI Excellence – Dual Leadership Tactics from the Tranches Gen AI as an agility test for companies & products
  • 4. © HTEC Group, 2023. 4 Elevating AI Excellence – Dual Leadership Tactics from the Tranches IT Leadership = Delivery + Tech
  • 5. © HTEC Group, 2023 5 Medical devices Medical devices Expertise Evolution Elevating AI Excellence – Dual Leadership Tactics from the Tranches Digital Retail Commercial electronics Telemedicine & medical devices Automotive – edge computing Content management Media & entertainment - segmentation Healthcare & life sciences Transportation & Logistics - routing Medical devices -maternity Computer vision in Green energy Automotive Healthcare & life sciences Healthcare – computer vision Multimedia Knowledge & data management Healthcare & life sciences Healthcare & life sciences FinTech Healthcare & life sciences Transportation & Logistics - Maritime Multimedia Multimedia Automotive TelCo – Operational efficiency Multimedia 2024 2014 2018 2021 2022 2015 2016 2017 2019 2020 2023 Automotive Multimedia Knowledge & data management Manufacturing – Operational efficiency
  • 6. © HTEC Group, 2023 6 ... Business Development Learning Management Expertise Management AI R&D Consultancy Network AI Committee Centers of Excellence Cluster Technology Product Management ... Elevating AI Excellence – Dual Leadership Tactics from the Tranches Governance Cluster ... Cluster Cluster
  • 7. © HTEC Group, 2023 7 ML has been around for some time, but Gen AI accelerated the need for a systemic approach
  • 8. © HTEC Group, 2023 8 AI Governance Maturity Levels Level of structure, planning and investment Level 1: Organic Foundation Builder Growth Optimizer Market Leader • Expertise building only through projects • Ad hoc expertise location within the company • Ad hoc learning programs • Semi-standardized AI service offerings • No bandwidth for tech presales and consultations • AI leaders' sporadic influence within the company Level 2: Tactical • Short-term planning of expertise acquisition • Early phase of knowledge topology mapping and expert search • Early phase of company learning management • Standardized AI service offerings and semi- standardized accelerators and framework • AI leaders' regular influence within the company and sporadic external Stage Level 3: Strategic • Long-term planning of expertise acquisition • Advanced knowledge topology mapping and semantic expertise search • Advanced learning management system • Modular AI service offerings, up-to-date case study registry, and big repo of accelerators • AI leaders' regular influence locally and globally Elevating AI Excellence – Dual Leadership Tactics from the Tranches
  • 9. © HTEC Group, 2023. 9 STEP 1 Problem assessment STEP 2 Cognitive design STEP 3 Secure data onboarding & security STEP 4 AI/ML model development STEP 5 Continuous solution optimization STEP 6 Deployment & scaling COGNITIVE DESIGN & RESPONSIBLE AI ACCELERATORS Analytics Intelligent assist 2 1 3 Data AI/ML ENGINEERING DATA ENGINEERING DATA SCIENCE PRODUCT DESIGN Cognitive Design CX SERVICE DESIGN BUSINESS DESIGN Generative AI Automation & productivity Autonomous systems Decision intelligence Data-driven innovation Computer vision Knowledge management Predictive analytics Intelligent process automation Anomaly detection AI-powered security & compliance Predictive maintenance Iterative AI Ideation & Opportunity Mapping - StepFrame Throughout our consultative process, we apply Cognitive Design principles and Responsible AI practices to ensure human integrity and ethical guidance Elevating AI Excellence – Dual Leadership Tactics from the Tranches
  • 10. © HTEC Group, 2023 10 Measure Topology as a knowledge coordinate system Learning by Doing through R&D and internal tools development Competency Distribution through verified, high ROI materials Expertise Search as a knowledge locator and tech consulting enabler Expertise Publishing through marketing and sales team Plan & Coordinate company-wide AI activities, closely observing the market Accelerated Competency Management AI Competences Management Elevating AI Excellence – Dual Leadership Tactics from the Tranches
  • 11. © HTEC Group, 2023 11 Plan Business Development Delivery Teams Tech Consulting Teams Elevating AI Excellence – Dual Leadership Tactics from the Tranches
  • 12. © HTEC Group, 2023. 12 ☓ Not familiar for now ★☆☆☆☆ Informed - basic understanding ★★☆☆☆ Informed - in more detail ★★★☆☆ Practice - created some to learn ★★★★☆ Production - extended existing ★★★★★ Production - created from scratch ★★★★★⁕ Specialist - consultant & educator Competency Topology Elevating AI Excellence – Dual Leadership Tactics from the Tranches ★☆☆☆☆ ★★☆☆☆ ★★★☆☆ ★★★★☆ ★★★★★ ★★★★★⁕ ML Foundations Frameworks and Libraries Models Architecture Data Management Cloud Dev&Prod Infrastructure Quality and Testing
  • 13. © HTEC Group, 2023. 13 Learning by Doing: R&D / PoC / MVP Elevating AI Excellence – Dual Leadership Tactics from the Tranches
  • 14. © HTEC Group, 2023 14 AI Projects Are Not Delivered only by AI Engineers The core team is made up of professionals with richtechnology and domain expertise. AI Services 30+ AI Engineers 40+ Data Engineers 30+ Solution Architects 150+ Tech Specialists Data Scientist Product Manager Solution Architect Machine Learning Engineer Data Engineer Software Engineer, AI Prompt Engineer Cognitive Designer Data Product Manager
  • 15. © HTEC Group, 2023. 15 Strategic++ Governance From AI Tools to AI Agents AI Tools are moving from simple task execution to advanced decision-making and problem-solving AI agents. This evolution marks a paradigm shift in how we leverage technology, moving from passive tools to proactive partners that enhance efficiency, innovation, and strategic insights within our businesses. Software and Human Agents Collaboration Collaboration is not just about coexistence but about mutual augmentation. As software agents bring speed, accuracy, and data processing capabilities, human agents contribute with creativity, emotional intelligence, and ethical judgment. Delivery Lead + Tech Lead + AI Agent Lead This triad of human expertise and AI intelligence is revolutionizing how we approach project management, technical direction, and organizational growth, fostering a more efficient, forward-thinking leadership model. This is an emerging property in IT leadership, giving new potential to strategic and operational decision-making.
  • 16. © HTEC Group, 2023 Q&A San Francisco​ 535 Mission St, 14th floor​ San Francisco, CA 94105, USA​ Phone: +1 415 490 8175​ Email: office-sf@htecgroup.com​ London 74 Rivington Street EC2A 3AY​ London​ Phone: +44 203 818 5916 Email: office-uk@htecgroup.com Belgrade Milutina Milankovica, 7Đ​ Belgrade 11070, Serbia​ Phone: +381 11 228 11 82​ Email: office-bg@htecgroup.com

Editor's Notes

  1. - Introduction, who the two of us are, 30 seconds about where we come from
  2. Test in a sense that new Gen AI technology provides opportunity to differentiate yourself from competition in are where actual technolgoy potential is still not fully clear Not articulating AI strategy for product or company could signal that the company is technology leggard Pressure is on company leadership Affects all companies, not just product or service based
  3. This is just another in a long line of challenges brought by emerging technologies To tackle this in a systemati way any company should invest into ensuring their IT leadeship is coming from a blend of Delivery (Tactical/Operational) and Tech (Tactical/Strategical) This allows for leveraging invaluable real life/production experience gained ”in the front lines” and creating a bi-dirrectional feedback channel with Technical leadeship that aims to keep the company ahead of the curb from a technology perspective In smaller organizations this happens organically, people wear multiple hats, but as you scale it becomes more difficult to have this startup/guerilla approach, and at a certain point it becomes counter productive
  4. HTEC Journey in Organiz phase.  - value received out of project is not just revenue, it is knowledge and experience  - in this phase, put revenue in the background, be open with client and co-invest Companies through timeline  - Year: 2014; Domain: TechHealth; Comment: Skin cancer detection tool, computer vision  - Year: 2014; Domain: Retail; Comment: Revolutionizing online shopping by moving it into virtual environment, coputer vision and object modelling from images  - Year: 2017; Domain: Smart Baby Car Seat ; Comment: Digital Signal Processing, AI   - Year: 2017; Domain: HiTech Cameras; Comment: Custom layer adaptation for novel approach with event-based cameras, NLP, Deep Nets Computer Vision --- NOT SURE WHAT THIS PROJECT IS  - Year: 2017; Domain: TechHealth ;TechHealth ; Comment: Pain relief therapy to some of the most serious spinal injuries   - Year: 2018; Domain: Telemedicine ; Comment: Cardiac Diagnostics and Telemedicine, ML  - Year: 2018; Domain: HiTech Algoritams ; Comment: ML and DSP – WHAT IS THIS PROJECT  - Year: 2019; Domain: HiTech content moderation; Comment: AI- enhanced near real-time content moderation and digital safety  - Year: 2019; Domain: HiTech podcasts moderation; Comment: AI powered segmentation of podcast based on topics of conversation   - Year: 2020; Domain: TechHealth Covid; Comment: Real-time rapid COVID testing image classification on cloud devices  - Year: 2020; Domain: Transportain/Vessel routing; Comment: Vessel routing solution based on historical data   - Year: 2020; Domain: TechHealth/Maternal; Comment: AI-based fetal and maternal telehealth solution  - Year: 2020; Domain:  Drone Imagery; Comment: Enabling quicker decision making by automating construction status reporting from drone imagery.  - Year: 2021; Domain:  Automotive; Comment: Driver Monitoring System & Occupancy Monitoring System  - Year: 2021; Domain:  TechHealth; Comment: Building emergency response system for healthcare institutions  - Year: 2021; Domain:  TechHealth; Comment: Epilepsy treatment support system and predictability  - Year: 2021; Domain:  HiTech/Multimedia; Comment: Super resolution – high performant image upscaling  - Year: 2021; Domain:  HiTech/Multimedia; Comment: Collective Intelligence Platform, find & provide relevant content to user  - Year: 2022; Domain:  TechHealth; Comment: Helping prevent major injuries by detecting falls in elderly people   - Year: 2022; Domain:  TechHealth; Comment: Building medical tool that will help neurosurgeons to apply non-invasive therapy with high precision  - Year: 2022; Domain:  FinTech; Comment: AI enabled financial assistant that provides relevant insights into portfolio management  - Year: 2022; Domain:  HiTech; Comment: Embedded model benchmarking  - Year: 2022; Domain:  Transporation/Meritime; Comment: Intelligent vessel monitoring system for providing insights into the vessels behavior  - Year: 2022; Domain:  HiTech/Multimedia; Comment: Community of AI information facilitators  - Year: 2022; Domain:  Automotive; Comment: Building a predictive system for autonomous driving exploitation  - Year: 2022; Domain:  Automotive; Comment: Improving vehicle connectivity  - Year: 2022; Domain:  HiTech/Community; Comment: The premier experts' network  - Year: 2022; Domain:  HiTech/Multimedia; Comment: Language translation of specialized content  - Year: 2022; Domain:  HiTech/Multimedia; Comment: Content segmentation in images for media industry  - Year: 2023; Domain:  Support Centers; Comment: Building technical support chatbot for accelerating engineers  - Year: 2023; Domain:  HiTech/Multimedia; Comment: Semi-guided content separation in images
  5. - Scalability assured though modularization, clear boundaries and fast and well known communication channels - Double hub & spoke model & Central Nervous system type of approach Expertese democratisation by knowing who knows what and having models of engagement that enable consultancy engagements Delivery and technology leadership pairs present in all critical nodes of operations ensuring that all aspects are covered. Two parallel running networks or communities – Delivery Leadership Network and Tech Excellence Network that ensures high collaboration Centers of excellence as frontiers of specific functions tha nesures fast growth in specific area
  6. - Not official nomenclature, built on experience, toughts provoking
  7. Our approach to do AI incrementally without boiling the ocean. 'I want to redo my organization, I want to automate everything, AI end-to-end',  Simplify adoption since it is impacful How do you eat an elephant? One bite at a time. And this is elephant. Do it in responsible manner. A lot is going on here. StepFrame – wording has actually meaning – incremental approach slicing entere scope diven wider picture made by opportunity mapping. Cognitive design in the context of generative AI refers to the process of designing artificial intelligence systems that can generate creative content or solutions, taking into account aspects of human cognition. This involves understanding how humans think, learn, and create, and applying these insights to the design of AI systems. 
  8. In Tactical phase, critical part is planned competency building
  9. In Tactical phase, critical part is planned competency building
  10. Don’t just build PoC – make is internal MVP if possible
  11. Strategic phase has fast and accurate staffing with specific roles. Semantic search enables search by concept similarity.
  12. AI Philosophy as part of talking about Responsible AI.