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CONTINUOUS LEARNING
USING TECHNOLOGY TO EMBED
LEARNING IN WORK
AGENDA
• Modern Learning Myths & Impact on Work L&D Approaches
• From Instructional Design to Experience Design
• Changing...
COMMON
LEARNING
MYTHS People are either dominantly analytical (and left brained)
OR more creative (and right brained).
#1
COMMON
LEARNING
MYTHS After early childhood the trajectory of human development is
deemed to be more or less fixed.
#2
COMMON
LEARNING
MYTHS Best learning occurs in an isolated environment where people
are removed from their day to day conce...
44%
URGENT
84%
TOP
PRIORITY
NEED IMPROVED
ORGANIZATIONAL LEARNING
DELIVERY
APPROACHES
EFFECTIVENESS OF TRAINING
BY TYPE
0
25
50
75
100
REPEATED&
PERFORMED
REPEATED
SAW&HEARD
SAW
HEARD
READ
POST-DELIVERY
RETENTION
HOW DO WE REINFORCE
THESE CONCEPTS?
POST-DELIVERY
RETENTION
number of key actions taken (of 50)
SHIFTING
APPROACH
0
25
50
75
100
77%
53%
32%
2009 2012 2015
INSTRUCTOR LEAD TRAINING
VIRTUAL INSTRUCTOR LEAD
TRAINING
ONLI...
OPPORTUNITIES &
INEFFICIENCIES
OPPORTUNITY
INEFFICIENCY
INSTRUCTIONAL VS
EXPERIENCE DESIGN
‣ “Learning departments need to reorient from what they’re trying
to teach to where the...
INSTRUCTIONAL VS
EXPERIENCE DESIGN
1.Understanding the Problem
2.Data / Experience to support Requirements
3.Define Learnin...
INSTRUCTIONAL VS EXPERIENCE
DESIGN - CASE STUDY
LINEAR VS CONTINUOUS
HAVE TRADITIONALLY THOUGHT OF CAREER PATHS AS
LINEAR, BUT HOW EMPLOYEES SEE CAREER PATHS
TODAY IS ANY...
LINEAR VS CONTINUOUS
HAVE TRADITIONALLY THOUGHT OF PERFORMANCE
MANAGEMENT AS LINEAR, BUT HOW EMPLOYEES
WANT FEEDBACK IS CO...
LINEAR VS CONTINUOUS
CASE STUDY - REDDIT
PERFORMANCE CONVERSATIONS
WERE INEFFECTIVE, OFTEN
BECAUSE PAY GOT IN THE WAY
SEPA...
TECHNOLOGY TO ENABLE
EMBEDDED LEARNING
AUGMENTED
REALITY
GAMIFICATION
ARTIFICIAL
INTELLIGENCE
MOBILE
TECHNOLOGIES
SUCCESS FACTORS
CONTEXTUAL
SOCIAL
EMBEDDED
1
CONTEXTUAL
2
SOCIAL
3
EMBEDDED
NON-TECHNICAL APPROACHES
MENTORING
STRETCH
ASSIGNMENTS
NON-TECHNICAL APPROACHES
APPRENTICESHIPS
CLOVERLEAF EXAMPLE
darrin@cloverleaf.me
@cloverleafme
QUESTIONS?
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Continuous Embedded Learning - Assocation for Talent Development 2018

An overview of where embedded continuous learning is going in a corporate environment. This presentation was made at the Greater Cincinnati chapter of ATD in October 2018

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Continuous Embedded Learning - Assocation for Talent Development 2018

  1. 1. CONTINUOUS LEARNING USING TECHNOLOGY TO EMBED LEARNING IN WORK
  2. 2. AGENDA • Modern Learning Myths & Impact on Work L&D Approaches • From Instructional Design to Experience Design • Changing Linear Approaches to be Continuous • Experiential Learning Processes + New technologies • How Continuous Learning Leads to Behavior Change • Small Steps You Can Take NOW
  3. 3. COMMON LEARNING MYTHS People are either dominantly analytical (and left brained) OR more creative (and right brained). #1
  4. 4. COMMON LEARNING MYTHS After early childhood the trajectory of human development is deemed to be more or less fixed. #2
  5. 5. COMMON LEARNING MYTHS Best learning occurs in an isolated environment where people are removed from their day to day concerns (work) #3
  6. 6. 44% URGENT 84% TOP PRIORITY NEED IMPROVED ORGANIZATIONAL LEARNING
  7. 7. DELIVERY APPROACHES EFFECTIVENESS OF TRAINING BY TYPE 0 25 50 75 100 REPEATED& PERFORMED REPEATED SAW&HEARD SAW HEARD READ
  8. 8. POST-DELIVERY RETENTION HOW DO WE REINFORCE THESE CONCEPTS?
  9. 9. POST-DELIVERY RETENTION number of key actions taken (of 50)
  10. 10. SHIFTING APPROACH 0 25 50 75 100 77% 53% 32% 2009 2012 2015 INSTRUCTOR LEAD TRAINING VIRTUAL INSTRUCTOR LEAD TRAINING ONLINE SELF - STUDY ON THE JOB COLLABORATION
  11. 11. OPPORTUNITIES & INEFFICIENCIES OPPORTUNITY INEFFICIENCY
  12. 12. INSTRUCTIONAL VS EXPERIENCE DESIGN ‣ “Learning departments need to reorient from what they’re trying to teach to where these things show up in the work.” ~ Harvard Business Review ‣ “The central idea — shifting from instructional design to experience design — is profound and important. In today’s always-on, distracting work environment, people simply don’t take the time to learn unless it feels relevant and it’s embedded in the work. ~ Josh Bersin, Deloitte
  13. 13. INSTRUCTIONAL VS EXPERIENCE DESIGN 1.Understanding the Problem 2.Data / Experience to support Requirements 3.Define Learning Approach 4.Iterative Feedback and Adjustment 5.Operationalize
  14. 14. INSTRUCTIONAL VS EXPERIENCE DESIGN - CASE STUDY
  15. 15. LINEAR VS CONTINUOUS HAVE TRADITIONALLY THOUGHT OF CAREER PATHS AS LINEAR, BUT HOW EMPLOYEES SEE CAREER PATHS TODAY IS ANYTHING BUT LINEAR
  16. 16. LINEAR VS CONTINUOUS HAVE TRADITIONALLY THOUGHT OF PERFORMANCE MANAGEMENT AS LINEAR, BUT HOW EMPLOYEES WANT FEEDBACK IS CONTINUOUS
  17. 17. LINEAR VS CONTINUOUS CASE STUDY - REDDIT PERFORMANCE CONVERSATIONS WERE INEFFECTIVE, OFTEN BECAUSE PAY GOT IN THE WAY SEPARATED PAY & PERFORMANCE WENT TO LIGHTWEIGHT, STRUCTURED CONVERSATIONS
  18. 18. TECHNOLOGY TO ENABLE EMBEDDED LEARNING AUGMENTED REALITY GAMIFICATION ARTIFICIAL INTELLIGENCE MOBILE TECHNOLOGIES
  19. 19. SUCCESS FACTORS CONTEXTUAL SOCIAL EMBEDDED 1 CONTEXTUAL 2 SOCIAL 3 EMBEDDED
  20. 20. NON-TECHNICAL APPROACHES MENTORING STRETCH ASSIGNMENTS
  21. 21. NON-TECHNICAL APPROACHES APPRENTICESHIPS
  22. 22. CLOVERLEAF EXAMPLE
  23. 23. darrin@cloverleaf.me @cloverleafme QUESTIONS?

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