This is one of two talks. This one encourages the security community to adopt a user experience approach to the development and deployment of security products. The second encourages the user experience community to focus their skills on usable security issues. Security products and security issues do not get enough attention from user experience. Yet user experience is at the root cause of many, if not most, security issues. The weakest link in security is not technology but the gap between technology and people. The developer, IT implementer, administrator, and end-user each create vulnerabilities if the system wasn’t designed to be usable for each of them. Technology, policies, management and metrics all improve with a user-centric approach that merges development, security implementation and monitoring with usability.