1. How to Plan & Run
a Feasible UX Workshop
2016/2/25 Darla@

2. About me
Darla Huang
● UX design manager- PIXNET digital media
● PM-Uninet
● Analyst-MITAC
● E-business MSc, Newcastle University UK
Darla @ Ladies that UX Taipei

3. Set up goal
Data analysis
Requirement analysis
Primary data collection
Competitor
analysis
Persona
Journey map
Story board
Documenting
User research
report
Proposing idea
Usability testing
UAT
Heuristic Evaluation
User survey
Data validation
Sprint planning/ review meeting

4. WHY a workshop?
Why not a meeting?
proposal?
report?
critique?
review?
Darla @ Ladies that UX Taipei

5. Why a workshop
● Creating momentum
● Producing a sense of shared purpose
● Covering in one day what can take weeks or months of meetings to
accomplish
● Allowing everyone to collaborate on a solution
Darla @ Ladies that UX Taipei

6. When do you need it
When you want to
● make stakeholders to think about user’s need
● gather insights from domain experts
● prioritise a set of ideas or features
● evaluate design with stakeholders
Darla @ Ladies that UX Taipei

7. How to get started
A workshop consists of...
Warm Up
Activity
Idea Generation
Activity
Idea Refinement
Activity
Goal Problems to be
Solved
Ideas/ Deliverables
Sharing
Team Work
Darla @ Ladies that UX Taipei

8. Preparation
● Set up goal
● Planning activities
● Choose participants
● Choose a proper venue
● Go through the agenda
● Pilot run
Darla @ Ladies that UX Taipei

9. Set up goal
Initiate State Clear Goal
Ideally
Initiate State
Fuzzy Goal
Factually
Darla @ Ladies that UX Taipei

10. Planning activity
It should not be discussion-based only.

11. Planning activity
If you have no idea, try ‘ Gamestorming’
Open
(divergent)
Core
(emergent)
Close
(convergent)
Gamestorming: A set of well-organized practicings which utilizes low tech toolkits to
apply tools and rules to the problem through collaboration and teamwork.
Initiate State Target State/Goal
Darla @ Ladies that UX Taipei

12. Planning activity
Affinity Map
Dot voting
http://gamestorming.com/
Darla @ Ladies that UX Taipei

13. Choose participants
Stakeholdersmoderator facilitator
Darla @ Ladies that UX Taipei

14. Choose a proper venue

15. Go through the agenda & Pilot run
Part2：45mins
Activity name：Gap between user & product
Objective：Define target user, user story and examine the
service design concept
Steps：
1. Based on the six why conclusion, each group
define their target user through storyboarding, the
storyboard must comprise more than 2 pictures-25
mins
2. Use the user persona and journey map to
examine the product design concept and see if
there’s any incoherence and redundancy (either
web or mobile version)-10 mins
3. Swif the most critical points and propose
solutions-10 mins
4. sharing-5min for each group
Part1：30 mins
Activity name：User’s 6 why
Objective：Utilize six consecutive ‘why’ questions
to identify why user do/ don’t use this service.
Steps：
1. Each participant list his/her six consecutive
reason to explane why they use/ don’t use
the service -10 mins
2. Group discussing and idea converging-15
mins
3. Sharing-5min for each group
For example...

16. 6 tips you must know
When running a workshop
● Time management
● Use examples to elaborate your instructions
● Be involved in each discussion
● Keep a record for the outputs
● Retain flexibilities in the workshop
● Make a well-rounded conclusion
Darla @ Ladies that UX Taipei

17. Feedback makes perfect

18. Case 1: Refine design with bloggers

19. Case 2: Identify product positioning

20. Case 3: Priorities issues